Celebrating National Student Employment Week

Introduction

April 11 is National Student Employment Week, and Technology Services could not be more thankful for all of the student employees that make it possible for us to do what we do. While those of us who work with students understand how vital our student employees are for our ability to support campus IT needs, we realize that the outside world may not realize all that students contribute.

This post takes a brief look at some of the ways that Technology Services student employees keep our organization running, and how they help faculty, staff, and other students with technology across campus. Thank you student employees!

Business Operations

Student employees at Technology Services Business Operations make our office and conference spaces clean and organized places to work. These students clean marker boards, wipe off tables and chairs, and replaces markers and supplies as needed. They cleans rooms and office when staff leave Tech Services, note any deficiencies, and prepare rooms for new occupants. They also help keep the building keys organized and filed, maintain resources, and make project and event binders.

Lauren Deneufbourg

Office Assistant/Facilities Assistant

Originally from: Hinsdale, Illinois

Year in school: Sophomore

Currently studying: Elementary Education

How long she’s worked at Tech Services: January 2016

How she heard about us: Referred by an outgoing student employee

Why she enjoys working at Tech Services: “I love working here. Lori’s awesome, she’s easy to talk to, she’s flexible and understanding. Everyone always says ‘hi’ to me in the hallway.”

What she wants to do after graduation: “I want to be an elementary ed teacher in the Chicago suburbs.”

How her work at Tech Services will help her reach her goal: “This job helps me develop a good work ethic, I get up, come to work, and get my responsibilities done.”

 

OnSite Student Consultants

OnSite is a service that brings tech support to you. OnSite student staff will visit offices, apartments, homes, or wherever you need help with your advanced computer issues in the Champaign-Urbana area. In addition, OnSite students are sometimes stationed in departments on campus that need additional support. While sometimes OnSite students have to help with problems as simple as flipping a switch or changing a setting, sometimes they work through problems that can take hours to solve.

Keelan Lang, a senior, enjoys interacting with customers and seeing them appreciate the help from students. “It’s really satisfying when you can fix their problem,” Lang said.

A jovial, knowledgeable and highly-skilled bunch, the one thing OnSite students really wanted to share is that OnSite consulting exists as a resource for students, not just for faculty and staff. So students, if you need help, get in touch with OnSite and they will come to you!

Help Desk

Student employees at the Technology Services Help Desk make it possible for students, faculty, and staff to get and stay connected across campus. If you have ever called or visited the Technology Services Help Desk, you have likely received assistance from one of our students. These students provide crucial tech support like providing NetIDs, changing passwords, and troubleshooting common technology problems. They’re the go-to group to call, email, or visit when anyone on campus has a tech problem. If they can’t solve the issue, these students make sure to contact the right group who can get it taken care of quickly and efficiently.

Philip Barnett

Student Team Leader/Customer Service

Originally from: Good Hope, Illinois

Year in school: Senior

Currently studying: Aerospace Engineering

How long he’s worked at Tech Services: 3.5 years

How he heard about us: Campus job board

Why he enjoys working at Tech Services: “I thoroughly enjoy working at Technology Services. The opportunity to help people makes me feel good about my work at the end of the day. I especially enjoy the opportunity to help walk-ins, as it adds a nice personal touch. The people I work with are also great, so that’s really just icing on the cake.”

What he wants to do after graduation: Grad school

How his work at Tech Services will help him reach his goal: “While my work at Technology Services may not relate directly to my future work, it certainly has provided a great springboard to other opportunities. It has helped me develop strong customer service skills that are transferrable to any industry. It has also provided many opportunities to learn to troubleshoot problems and find new solutions, a skill which is essential to being a good researcher.”

 

Media, Information, and Communications

Student employees at Technology Services Media, Information, and Communications lead the way in telling the campus about our great services. These student employees create and combine images and text into compelling messaging for everyone on campus, from CIOs and Deans to fellow students. MIC’s student graphic design employees ensure that our customers recognize the Tech Services brand, while student writers spin up stories that keep customers learning more about all of the ways we work to serve the campus.

Amanda Sturgill

Graphic Designer

Originally from: Chicago, IL (south side)

Year in school: Junior

Currently studying: Graphic Design, minoring in Art Education

How long she’s worked at Tech Services: Since July 2015 (9 months)

How she heard about us: Referred by a former student employee

Why she enjoys working at Tech Services: “This is my happy place. I get to work in graphic design, it’s my joy. I get to come here and make things I enjoy making and be with people i enjoy being with.”

What she wants to do after graduation: Work in an advertising firm or a design studio.

How her work at Tech Services will help her reach her goal: “I’m developing as a graphic designer while here. I’m really interested in brand identity and creating brand identity for organizations, so working on providing that for Tech Services makes me that much more prepared for when I try to do it after graduation.”

Karolina Malaczynska

Graphic Designer

Originally from: Poland; Chicago suburbs

Year in school: Sophomore

Currently studying: Graphic Design

How long she’s worked at Tech Services: January 2016

How she heard about us: Referred by a current student employee

Why she enjoys working at Tech Services: “It’s really fun, I get to work with different projects and design for a lot of different people.”

What she wants to do after graduation: “I want to work for a fashion magazine or in the fashion industry. But if that doesn’t work out, I would love to work at a video game company, designing posters, websites, and ads.”

How her work at Tech Services will help her reach her goal: “My job here helps me understand how to market certain products towards specific audiences. I also learn how to best collaborate with other employees.”

 

Kumaran Chanthrakumar

Writer

Originally from: Manhattan

Year in school: First-year

Currently studying: Computer Science

How long he’s worked at Tech Services: January 2016

How he heard about us: “The job board. I applied to 5 out of the 10 jobs listed there. The 5 I didn’t apply for were all computer science-related. The job ad said, ‘we want a communications/marketing student interested in technology,’ and I thought, ‘I’m a tech student interested in communications/marketing, so this kind of works.’”

Why he enjoys working at Tech Services: “Yeah, I enjoy it. I’m a CS major, a lot of what I do is sitting and coding. Now I have the ability to write sentences and form paragraphs. I get to learn about more stuff on campus. It also helps me find a new way to look at engineering—not just through the lens of CS, but instead I can look at things as an observer to find ways to talk about what I see in ways everyone can understand.”

What he wants to do after graduation: “Start a company and be a part of the Silicon Valley deal. I’m trying to do that now with the sad app I’m making that capitalizes on terrible human behaviors. If that gets big, I want to follow through with that. That’s the dream. But for reality, I’m studying CS, so I want to be a software engineer. I’m also an aspiring up and coming rapper.”

How his work at Tech Services will help him reach his goal: “When you start a company, you have to be able to meet with people and talk to them, interview them, or get interviewed by them. So this job involves a lot of those experiences that will help me be able to talk to all kinds of people, and especially be able to explain how complicated things work in ways that everyone can understand.”

Meghan McCoy

Writer

Originally from: Oak Park, IL

Year in school: Sophomore

Currently studying: English

How long she’s worked at Tech Services: January 2016

How she heard about us: The English Department posted the job ad on Facebook.

Why she enjoys working at Tech Services: “I love working with everybody. I really enjoy that personal connection; it’s really fun. It’s like why I love living in Oak Park. I’m connected to a community. Illinois is a major school but I feel like I know more people on campus because of this job. And I get to use all my writing skills from my English classes, while knowing that every story I write here can help me get a job later.”

What she wants to do after graduation: Likely grad school, but leaning towards writing, publishing, and editing.

How her work at Tech Services will help her reach her goal: “The writing skills and application that I do in this job I want to use and do later on.”

Classroom Technologies

Student employees at Technology Services Classroom Technologies help keep classroom technology running for the thousands of faculty, students, and staff who teach and learn in classrooms around campus. These students troubleshoot and resolve common technology problems over the phone, through email, and in person. If they can’t solve the issue, these students make sure to contact the right group who can get it taken care of quickly and efficiently.

Lucas Bracher

Customer Service

Originally from: Roselle, IL

Year in school: Sophomore

Currently studying: Economics

How long he’s worked at Tech Services: Two years

How he heard about us: Through the virtual job board

Why he enjoys working at Tech Services: “I like working at Tech Services because of the different and interesting requests we get and helping solve any problems people are having.”

What he wants to do after graduation: Currently undecided

How his work at Tech Services will help him reach his goal: I’ve learned a lot about communication skills, responsibility, and how to be more focused and efficient which will help me in any job I pursue.”

 

Cristina Liang

Customer Service

Originally from: Chicago, IL

Year in school: Senior

Currently studying: Chemistry

How long she’s worked at Tech Services: One year

How she heard about us: Referred by a current student employee

What she enjoys about working at Tech Services: “I enjoy that it’s a really friendly work environment and helping people with their various problems.”

What she wants to do after graduation: Go to nursing school

How her work at Tech Services will help her reach her goal: “A lot of things we do here involve having good communication skills, patience, and being able to think on your feet which help me a lot in becoming a nurse.”

 

Instructional Computing Services

Student employees at Technology Services Instructional Computing Services help keep lab technology running for the thousands of students, staff, and faculty who learn and teach in labs around campus. These students troubleshoot and resolve common technology problems, primarily in person at each of the six labs on campus. If they can’t solve the issue, these students make sure to contact the right group who can get it taken care of quickly and efficiently.

Marissa Banks

Lab Technician/Customer Service

Originally from: Cerry, IL

Year in school: Freshman

Currently studying: Civil Engineering

How long she’s been working at Tech Services: One year

How she heard about us: Referred by a current student employee

What she enjoys about working at Tech Services: “I like that it’s a pretty laid back atmosphere, and that we get to help people.”

What she wants to do after graduation: “My plan after graduation is to work for a construction company, and then work for not for profits in third world countries.”

How her work at Tech Services will help her reach her goal: “I think working for Tech Services has helped me improve my communication skills and get better in customer service, as well as learn about professionalism in the work place.”

 

Charlie Santoro

Lab Technician/Customer Service

Originally from: Mundelein, IL

Year in school: Senior

Currently studying: Finance

How long he’s been working at Tech Services: Two years

How he heard about us: Referred by a current student employee

What he enjoys about working at Tech Services: “I also enjoy that it’s a laid back atmosphere, they’re flexible work hours and getting to interact with different people is fun.”

What he wants to do after graduation: “I actually have a job up in Chicago once I graduate working in finance.”

How his work at Tech Services will help him achieve his goals: “Learning how to always be polite has been really helpful, and again working with all types of people teaches you a lot.”

 

Law Building

Student employees at Technology Services at Law help keep technology running for students, faculty, and staff in the College of Law. These students troubleshoot and resolve common technology problems. If they can’t solve the issue, these students make sure to contact the right group who can get it taken care of quickly and efficiently.

Matthew Goldman

IT Help Desk Worker

Originally from: Ann Harbor, Michigan

Year in school: Second Year Law Student

Currently Studying: Law

How long he’s been working at Tech Services: One year

How he heard about us: Facebook group for law students.  Former employee posted about it.

What he enjoys about working at Tech Services: “Probably the people.  Everyone is easy to get along with.  I really like to solve problems, and it feels great to help people out.  Basically me helping my mother with all of her computer problems except everyday...”  

What he wants to do after graduation: “I want to go into litigation, probably at a firm setting.  I’m currently trying to go maybe into criminal law”

How his work at Tech Services will help her reach her goal: “The face to face interaction you have to at this job can be really important for law and a lot of people can’t get that if they’re stuffed into a broom closet and in writing briefs 24 hours a day.  The varied experience really helps”

Jani Mikel

IT Help Desk Worker

Originally from: Chicago, IL

Year in school: First Year Law Student

Currently Studying: Law

How long he’s been working at Tech Services: 3 months

How she heard about us: Recruitment email sent to law students.

What she enjoys about working at Tech Services: “I really like learning how to fix a lot of the technological problems people are having.  Working with computers is a nice break from being stuffed in a law book all the time”

What she wants to do after graduation: “I want to work at a law firm, but the kind of field I was looking to was data privacy and cyber security”

How her work at Tech Services will help her reach her goal: “A big part of being a lawyer is client services, like building your clientele, and solving problems is a big part of this job.  We have to speak with someone and figure out what a person’s issue is and how to fix it. That really transfers over to a lot of work in law.”


 

Fine and Applied Arts

Student employees at Technology Services at Fine and Applied Arts help keep technology running for students, faculty, and staff in Fine and Applied Arts. These students troubleshoot and resolve common technology problems. If they can’t solve the issue, these students make sure to contact the right group who can get it taken care of quickly and efficiently.

Cailin Hawthorne

Customer Service

Originally from: Chicago, IL

Year in school: Senior

Currently studying: Communications

How long she’s been working a Tech Services: 3 ½ years

How she heard about us: Virtual Job Board

What she enjoys about working at Tech Services: “I like that you get hands on experience and can learn about different types of technology.”

What she wants to do after graduation: “My plan is to enroll in a one year Master’s program for International Business.”

How her work at Tech Services will help her achieve her goal: “Since I have a background in technology, that will help me as I pursue my business degree because technology is so versatile.”

 

Kareem Hetherington

Customer Service

Originally from: Chicago, IL

Year in school: Senior

Currently studying: Electrical Engineering

How long he’s been working at Tech Services: One year

How he heard about us: Virtual Job Board

What he enjoys about working at Tech Services: “We get to help others, and go out in the field to solve problems no matter how easy or complicated they might be. I also enjoy teaching other people so they can be efficient and knowledgeable too.”

What he wants to do after graduation: “My plan is to go into consulting engineering after graduation, and then go to graduate school for an MBA.”

How his work at Tech Services will help him achieve his goals: “At Tech Services we’re primarily working with other people, so it really helps improve your communication skills and build relationships. Also, having customer service experience and learning how to be flexible with all types of people are good skills to have for any job.”