IT Specialist and/or Senior IT Specialist

IT Specialist and/or Senior IT Specialist
Technology Services at Illinois
University of Illinois at Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic and research activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. Our mission is to provide a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions.

Technology Services has openings for (2) IT Specialist/Senior IT Specialist positions. Currently we have openings for one candidate with a Mac focus, and one candidate with a general focus. The IT Specialists will provide College or Unit-level management of workstations, server and server-application infrastructure, on premise or through cloud providers, support of client access and authorization to local and non-local systems and services. Support in all of these areas includes advice on the procurement and deployment of these various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT.  Interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions.
 

Primary Position Function/Summary:

Will assist the Director and Manager with the daily administration, technical duties and user support associated with the maintenance and utilization of workstations, computer systems and network infrastructure that support the IT needs of more than forty administrative and academic units in numerous locations. A significant degree of creativity and latitude is expected.   
 

Major Duties and Responsibilities:

  • In collaboration with the Senior Systems Engineer administer and maintain the departments' servers, computer workstations and printers.
  • Provide users with timely software and hardware support and troubleshooting, including resolving network-related issues
  • Install, configure, maintain and upgrade Microsoft Windows XP, Windows 7, and Mac OS workstations and software applications
  • Configure user accounts and group permissions in an Active Directory Structure• Monitor workstations and systems to ensure access is only by authorized personnel
  • Assist with server maintenance including routine patching, hardware upgrades and troubleshooting
  • Assist with the administration of database servers from multiple vendors, including troubleshooting database issues, monitoring scheduled jobs, creating maintenance scripts, and managing users
  • Install, maintain, troubleshoot and provide user support for VOIP (MS Lync) phones• Install, configure, maintain and troubleshoot local and networked printers
  • Participate in project planning for deploying upgrades to operating systems and application software
  • Evaluate new and current technologies for possible enhancement of services to supported units
  • Troubleshoot and resolve software and system problems associated with servers and networked workstations in a timely manner

At the senior level:

  • In collaboration with other IT professionals, administer and maintain departmental servers, computer workstations and printers.
  • Provide users with timely software and hardware support and troubleshooting, including resolving network-related issues.
  • Install, configure, maintain and upgrade Microsoft Windows and Mac OS workstations and software applications.
  • Configure user accounts and group permissions in an Active Directory Structure.
  • Monitor workstations and systems to ensure access is only by authorized personnel.
  • Participate in server maintenance including routine patching, hardware upgrades and troubleshooting.
  • Participate in the administration of database servers from multiple vendors, including troubleshooting database issues, monitoring scheduled jobs, creating maintenance scripts, and managing users.
  • Install, maintain, troubleshoot and provide user support for VOIP (MS Lync) phones.
  • Install, configure, maintain and troubleshoot local and networked printers.
  • Participate in project planning for deploying upgrades to operating systems and application software.
  • Evaluate new and current technologies for possible enhancement of services to supported units.
  • Meet regularly with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability.
  • Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units. 
  • Write documentation and knowledge articles as required.
  • Lead and manage groups of IT professionals to accomplish IT projects and goals.
     

Education – Entry and Senior Level

A Bachelor's degree is required, preferably in computer science or a technical discipline
 

Experience

Required

  • Experience working in an Active Directory-based Microsoft Windows environment
  • Strong technical skills and the ability to perform multiple tasks and projects simultaneously
  • Must be able to use analytical skills to identify and solve problems within established systems
  • Excellent communication skills to interact with vendors and clients of various skill levels
  • Must be able to work well independently and with a team of technical staff and be adaptable to changing technical environment and project priorities
  • At least one year administering computers/servers in a Windows Enterprise environment
  • Programming experience, especially in ASP, Visual Studio.NET, C#, and SOL is a plus

Preferred

  • At least one year administering computers/servers in a Windows Enterprise environment
  • Programming experience, especially in ASP, Visual Studio.NET, C#, and SOL is a plus

At the senior level:

Required

  • At least three years administering computers/servers in a Windows Enterprise environment.
  • Programming experience, including but not limited to ASP, Visual Studio.NET, C#, and SOL.
  • Demonstrated experience with business continuity concepts, practices, and principles.
  • Demonstrated customer service excellence.
  • Demonstrated communication and documentation of supported IT services.
  • Understanding of IT service processes and configuration.
  • Able to train junior level personnel on complexities of assigned work and application of technology.

Preferred

  • Documented (through conference presentations or IT certifications) Windows, Macintosh, or UNIX server administration.
     

Knowledge Requirements                                                                                                          

  • Should have a good working knowledge of TCPIIP, DNS, and desktop   applications such as Microsoft Office

At the senior level:

  • Depth of knowledge in common network services like DNS, DHCP, VoIP.
  • Demonstrated depth of knowledge with Windows, Macintosh or UNIX operating systems.
  • Technically skilled with most, if not all, of the following concepts: RAID, server virtualization, desktop virtualization, networking (OSI Model), IT security, OS imaging, Active Directory, GPOs, and MS Office.
     

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

To Apply

For full consideration, applications should be received by November 27, 2017. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Lori Oakes at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu