Big Fix

Big Fix

About this service

Other names for this service

BigFix, Tivoli Endoint Management, IBM Endpoint Management

Service documentation

Why to use this service

Service can handle virtually all endpoint-related tasks, ranging from baseline configuration, reconfiguration, patch management, security evaluation/enhancement, power management, orchestrated software rollouts, patching, updates, software revisions, usage metrics, and inventory management.

Features

None Listed

Getting and using this service

Who can use this service

Faculty/Staff

How to get this service

IT Pros should visit http://epm.illinois.edu/BigFix and use the provisioning links provided or email endpointmanagement@illinois.edu.

Cost

For Urbana units, this cost is covered by the shared service agreement. Units from other campuses may incur a fee for use.

How to use this service

Console access

Quotas and usage restrictions

None Listed

Sensitive data considerations

None Listed

Hours and support

Standard service hours

8:00 a.m. to 5:00 p.m. Monday through Friday.

Scheduled maintenance hours

Thursday from 7:00 AM to 8:30 AM

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Email endpointmanagement@illinois.edu.