Datacenter Shared Services

Datacenter Shared Services

About this service

Other names for this service

None Listed

Service documentation

Why to use this service

We offer generally co-location of servers in a high-uptime facility. 

Managing your own facility can be a faily large headache, and require a fair amount of fiscal overhead that can be minimized by co-locating in one of our facilities.

Features

Please see Data Center Web Services page, linked above

Getting and using this service

Who can use this service

Faculty/Staff
Auxilaries
UA
Other campuses

How to get this service

Varies based upon service need

Cost

No charge for research, academia, centers, and institutes.

Nominal fee for auxiliaries and other system or state entities.

How to use this service

The Technology Services Data Center web site, https://datacenter.illinois.edu, is the main place to go to access our data center services. The navigation pane lists various available informational and request form resources.

Quotas and usage restrictions

Not applicable

Sensitive data considerations

  • Data Center web services are run with secure HTTPS.
  • Any Data Center equipment passwords are kept locked in our safe.
  • Environmental monitoring networking is on ACL’ed networks.
  • The Data Center provides locked cabinets for server(s)/service(s) requiring securing sensitive data.

Hours and support

Standard service hours

24x7

Scheduled maintenance hours

The data center UPSes and HVACs maintenance are performed every 3-6 months.  Service impacting maintenance will be scheduled with customers best interest in mind.  Non-impactful maintenance of equipment is performed during normal business hours to reduce costs of service.

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

During our normal business hours, or for non-urgent needs, (7am – 4:30pm M-F), contact the Technology Services Data Center at 244-8805 or email help@datacenter.illinois.edu.

Outside of normal business hours, or if the need is urgent, contact the Data Center on-call cell at 217-552-8387.  You can send a text message to the Data Center on-call at 2175528387@txt.att.net.