Exchange

About this service

Provided By	Technology Services
Other names for this service	O365 Email Exchange Online
Service documentation	O365 Email Set up Exchange email and calendar on your mobile device Webmail Login Set up O365 Email manually Using Email with the Web Interface Calendar Basics Set Up Exchange 2010 Add campus holidays to your calendar
Why to use this service	Exchange provides a rich featureset to mailbox users for sending/receiving and organizing email using a highly-available and redundant infrastructure.
Features	Email, calendaring, contacts, tasks

Who can use this service	Undergraduate students Graduate/Professional Students Faculty/Staff Retiree Auxilaries UA
How to get this service	Faculty, staff and graduate/professional students can create their Exchange mailbox through the Partner Computing application at https://partnercomputing.illinois.edu/ . Unit IT Pros can request resource mailboxes by emailing .
Cost	No charge
How to use this service	Exchange users can access their accounts using any supported web browser or software client over an active internet connection.
Quotas and usage restrictions	Mailboxes on the Exchange system have auto growing quotas that are calculated and adjusted nightly. The quotas are high enough that they should not be reached by any normal operations and are only in place as a safety measure to protect the system. Internal messages (sent from one Exchange user to another Exchange user) must be less than 100MB in size. External messages (sent to or from a different email system) must be less than 65MB in size. This latter quota is controlled by the Email Relay service.
Sensitive data considerations	None Listed

Standard service hours	24x7
Scheduled maintenance hours	Exchange is redundant so it remains available during maintenance windows. Work is normally scheduled for 10:00 PM to 11:55 PM. Once a month extended maintenance is performed for security and system updates. This maintenance window is normally scheduled for a Friday 10:00 PM to Saturday 10:00 AM period.
Staffed support hours	8:00 a.m. to 5:00 p.m. Monday through Friday
How to report issues	Contact the Technology Services Help Desk at 217-244-7000 or consult@illinois.edu.