Field Consulting

Field Consulting

About this service

Other names for this service

Technology Services Field Consulting, Field Consulting, IT Field Consulting, IT Soultion Services, Tech Services Solution Services, IT Field Services, Departmental Services, Departmental User Services, DUS, DS

Service documentation

Why to use this service

The Technology Services Field Consulting service provides computer and server administration, security assessment, and hardware configuration management and support. They also help develop disaster recovery protocols and solutions, and provide technology planning and equipment replacement cycle, including implementation and retirement timelines.

Features

None Listed

Getting and using this service

Who can use this service

Faculty/Staff

How to get this service

Requests to schedule a Field Consulting needs assessment should be submitted via the webform at https://illinois.edu/fb/sec/3724243

Cost

The service is based upon a 100 hour is one unit support model, with units contracting for a number of units to be used throughout the year. A typical full-time engagement is 16 units (1600 hours) and half time is 8 units (800 hours); and the clients are billed out for the hours worked at $42.50 per hour. Keeping in mind they are only billed for the hours worked, even if it is less than the contracted hours.

How to use this service

None Listed

Quotas and usage restrictions

Not applicable

Sensitive data considerations

Departmental AD security Groups

Hours and support

Standard service hours

Each Field Consulting enagagement has a different support model

Scheduled maintenance hours

Each Field Consulting enagagement has a different support model

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Contact Assigned Consultant(s), Coordinator, or Field Consulting Manager