Help Desk

Help Desk

About this service

Other names for this service

Customer Service, SRM, Service Request Management, Help Desk

Service documentation

Why to use this service

We provide centralized customer support, order processing, trend analysis, outage coordination, and general assistance for technology services free of charge in order to offer a single point of contact for the IT needs of campus faculty, staff, and students. Our customers receive timely, accurate, and friendly support for their needs so that they can have their IT-related problems resolved as quickly as possible.

Features

None listed

Getting and using this service

Who can use this service

Undergraduate students
Graduate/Professional Students
Faculty/Staff
Retiree
Diploma Recipient (eduSource graduated)
UniHigh
Extramural
OLLI
Allied
Auxilaries
UA
Other campuses

How to get this service

Phone: (217) 244-7000 or (800) 531-2531
Email Support: consult@illinois.edu
Walk-in: Room 1211 Digital Computer Lab
 
To order, troubleshoot, or disconnect Lync, Centrex, Cellular Services, RightFax, and Network Services email TechSvc-Business@illinois.edu or call (217) 244-7000.

Cost

No charge for support services, but services or equipment that we facilitate the purchase of have costs set by the providing unit.

How to use this service

Phone, Walk-in, Email

Quotas and usage restrictions

None Listed

Sensitive data considerations

Yearly FERPA training

Hours and support

Standard service hours

Not Applicable

Scheduled maintenance hours

Not applicable

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Phone: (217) 244-7000 or (800) 531-2531
Email Support: consult@illinois.edu
Walk-in: Room 1211 Digital Computer Lab