Infrastructure Installation and Maintenance

Infrastructure Installation and Maintenance

About this service

Other names for this service

CIMS

Service documentation

Why to use this service

  • The dynamic nature of campus faculty, staff, and student activities necessitates daily requests for additions or changes to the campus data and voice infrastructure
  • Having a trained staff available allows for quick response to installation and troubleshooting requests
  • Having trained staff familiar with the unique layouts of campus buildings lets them complete work more efficiently
  • CIMS staff have the flexibility to shift scheduled work should a unit have an unanticipated event that would not conflict with CIMS work
  • CIMS staff are BICSI certified and keep up with latest techniques by gaining continuing education credits
  • CIMS staff work closely with other Technology Services staff to keep current with the latest technology trends being deployed on campus.
     

Features

None Listed

Getting and using this service

Who can use this service

Faculty/Staff

How to get this service

Requests for Infrastructure Installation or Maintenance are submitted by Unit Coordinators as service requests via Pinnacle or via email at techsvc-assign@illinois.edu.

Include the building name and number, location and scope of work to be performed, CFOP# for billing purposes and contact information.

Cost

CIMS charges time and materials.

How to use this service

None listed.

Quotas and usage restrictions

Quotas: None listed.

Usage Restrictions: None listed.

Sensitive data considerations

None listed.

Hours and support

Standard service hours

24x7

Scheduled maintenance hours

No regular maintenance activities that take down service.

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Users can report issues by using Pinnacle to create a Customer Service Request or by emailing techsvc-assign@illinois.edu.