Infrastructure Installation and Maintenance

Infrastructure Installation and Maintenance

About this service

Provided By

Other names for this service

CIMS

Service documentation

Why to use this service

  • The dynamic nature of campus faculty, staff, and student activities necessitates daily requests for additions or changes to the campus data and voice infrastructure
  • Having a trained staff available allows for quick response to installation and troubleshooting requests
  • Having trained staff familiar with the unique layouts of campus buildings lets them complete work more efficiently
  • CIMS staff have the flexibility to shift scheduled work should a unit have an unanticipated event that would not conflict with CIMS work
  • CIMS staff are BICSI certified and keep up with latest techniques by gaining continuing education credits
  • CIMS staff work closely with other Technology Services¬†staff to keep current with the latest technology trends being deployed on campus.
     

Features

None Listed

Getting and using this service

Who can use this service

Faculty/Staff

How to get this service

Requests for Infrastructure Installation or Maintenance are submitted by Unit Coordinators as service requests via Pinnacle or via email at techsvc-assign@illinois.edu.

Include the building name and number, location and scope of work to be performed, CFOP# for billing purposes and contact information.

Cost

CIMS charges time and materials.

How to use this service

None listed.

Quotas and usage restrictions

Quotas: None listed.

Usage Restrictions: None listed.

Sensitive data considerations

None listed.

Hours and support

Standard service hours

24x7

Scheduled maintenance hours

No regular maintenance activities that take down service.

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Users can report issues by using Pinnacle to create a Customer Service Request or by emailing techsvc-assign@illinois.edu.