Iris

Iris

About this service

Provided By

Other names for this service

None listed.

Service documentation

Why to use this service

Admins can perform daily operational tasks related to networks they are contacts for on Technology Services maintained switches.  This allows admins to be more responsive to user needs, gain information to aid in problem diagnosis, perform common switch tasks without requiring assistance from Tech Services networking personnel.

Features

None listed.

Getting and using this service

Who can use this service

Faculty/Staff

How to get this service

Access to Iris is granted to network administrators based on permissions set in Contacts Database.  No action is required on the part of the network admin to access the service.

Cost

No charge.

How to use this service

Web browser.

Quotas and usage restrictions

Quotas: None listed.

Usage Restrictions: User authorization granted per network via contacts database.

Sensitive data considerations

None listed.

Hours and support

Standard service hours

24x7

Scheduled maintenance hours

Maintenance windows are the same as the campus Network.  Posted maintenance windows are: 5:30am-7:30am M-F, 5:30am-10:00am Sat, and 5:30-noon Sunday, however all outages require coordination with Public Safety.

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Contact the Technology Services Help Desk by phone (217-244-7000) or by email (consult@illinois.edu)