Mobile Device Management

Mobile Device Management

About this service

Other names for this service

Air-Watch, MDM.

Service documentation

Why to use this service

Enables IT professionals to manage mobile devices within their units. It allows for management to purchase applications and install them on personally owned equipment without issue with state procurement policies, as it can also uninstall application and retrieve key for further usage. This service also allows the configuration of security and other policies on devices to asssit a user in configuration.

Features

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Getting and using this service

Who can use this service

Faculty/Staff

How to get this service

IT Pros should visit http://epm.illinois.edu/airwatch and use the Getting Started links provided or email endpointmanagement@illinois.edu

Cost

No Charge currently

How to use this service

Managed via a web console.

Quotas and usage restrictions

Quotas: None listed.

Usage Restrictions: None listed.

Sensitive data considerations

None listed.

Hours and support

Standard service hours

8:00 a.m. to 5:00 p.m. Monday through Friday.

Scheduled maintenance hours

Thursday from 7:00 AM to 8:30 AM

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Email endpointmanagement@illinois.edu.