Services for IT Professionals

Active Directory provides University-wide infrastructure to authenticate customers and authorize them to access certain resources, as well as manage accounts, groups, computers, and devices. 

IT professionals use Active Directory (AD) class rosters to control student access to electronic resources based on a student’s enrollment in courses and major for every term, course, section, and division. 
 

Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality  to help organizations and researchers move faster, lower IT costs, and scale.

Campus Email Relays are the secure infrastructure that lets customers send emails from email accounts to and from campus. One of the more visible features of Campus Email Relays is Spam Control, which protects campus from spam, phishing attempts and email-borne malware.
The Campus Lightweight Directory Access Protocol (LDAP) is the directory containing information on all people with NetIDs on the Urbana campus as well as NetIDs of departmental and group aliases. It contains such data as names, campus addresses, telephone numbers, and affiliation data.
 

Mailing lists can be used by students, faculty, and staff to create email lists for group-based announcements and discussions.

Campus Service Monitoring provides device, service, and metric monitoring, alerting, and reporting.  

The Central Registry is a collection of individual and group University-oriented online identities for customers at the Urbana campus. The Central Registry allows IT professionals to create and update information about an individual or non-person entity.

Use the Computer Registration tool to register any of your network/wifi capable devices such as your Computer, Xbox, Playstation, iPad etc. In the event that your device is lost/stolen, we have the necessary information at hand to aid in recovering it. 

The Contacts Database is a record of who is responsible for networks, domains, systems and devices across the University.

Cosmos provides a local source for installation software, updates, and security patches for the more prevalent open source operating systems, primarily the most popular Linux distributions.

Log Management archives log data, allows for search, correlation and alerting, and protects against data loss due to system failure or compromise. 

Database Hosting provides structured database storage, access, design, and administration.

Datacenter Shared Services is a campus initiative to consolidate campus server rooms and data centers into shared data center facilities.

Endpoint Management Group Policy Objects (GPOs) combines group policy objects to share with the IT professional community.

IT professionals can centrally manage and protect physical or virtual mobile devices, laptops, desktops, and servers through configuration, patch, power and inventory management, security evaluation, and planned software rollouts.

NOTE: This service is scheduled for termination on June 30, 2017.

Enterprise Backup provides automatic, centrally-managed and reliable backups of data for a variety of computer workstations and servers on a daily basis. 

Exchange is a collection of collaborative applications used by faculty, staff and graduate students for email, calendaring, task lists, and voicemail.

Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and networks. Field Consultants are contracted on a yearly basis.

The firewall protects the University network from external threats and attacks. Depending on customers’ needs for security, departmental network administrators can place their subnet ranges into different firewall groups with different levels of protection.
The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.

As the online learning management system for Illinois, Illinois Compass 2g lets students, faculty, and staff check grades, submit assignments, and store and download instructional and training materials. It is possible to use Illinois Compass 2g from any computer, tablet or phone.

Students, faculty, and staff use the Illinois Wiki, which is a web-based application, to easily create, edit, and store content in a collaborative online environment.

Infrastructure installation and maintenance manages data and voice cabling, wireless access points, security cameras, digital signage and Distributed Antenna Systems (DAS) within and between campus buildings.

IP Address Management enables IT professionals to manage Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) configuration for their networks and zones, and registers and allocates DNS domains and IP address blocks on behalf of campus. DHCP allows a computer to automatically obtain an IP address when it joins a network, while DNS translates domain names like www.illinois.edu into numerical IP addresses.

IP2Fire is a web application that is designed to give IT pros the ability to retrieve firewall group information for a given IP or range of IP's.

Iris is a web application which enables IT professional network administrators to manipulate network switch ports, and to record which jack is patched to each port.

Locating Services identifies and marks all copper and fiber cables that run outside underground and between buildings on campus for voice and data services.

Malware protection is a centralized service that protects students, faculty, and staff against viruses and other malicious software. Malwarebytes is provided as part of this larger service.

McAfee ePolicy Orchestrator (ePO) protects information by converting it to code that is unreadable by unauthorized people. 

The Network Infrastructure Access Service provides and controls access to Technology Services physical network infrastructure locations, such as CER's and Telecommunications closets for IT Pros, Technology Services personnel, F&S, and contractors.

Consultation for the design, engineering, and installation of data and voice communications infrastructure for campus building projects.

A contracted service to provide printing services on behalf of a department.

Security is available to consult with any campus entities regarding security and privacy needs and requirements

Data, software, service, and asset stewards can request access to security tools that allow them to assess the security of solutions or assets they manage. This enables identification of common security weaknesses or misconfigurations. A Privacy and Information Security professional can be engaged to help interpret the results and provide remediation recommendations or techniques. The Security Vulnerability Consulting and Assessment service also acts autonomously to evaluate the existing vulnerability/exposure landscape, to perform ad-hoc and scheduled vulnerability assessments according to campus policy as needs dictate, or assess exposures at the direction of leadership.

Server Load Balancing (SLB) and Global Server Load Balancing (GSLB) allow services to scale and be highly functional by distributing power-drawing services across multiple servers, so that load does not slow down the experience of these services for customers.

Service & Bill Management Application is a service management application offered to groups on campus to manage a variety of tasks including Lync and Centrex accounts for their customers.

Shibboleth provides secure login authentication to many web-based applications for customers on and off the University campus.  

This service tracks and documents issues of secure certificates used by campus units. It also provides notifications of upcoming certificate expiration to help ensure uninterrupted operation of campus services.

Status provides information about maintenance and outages for a variety of services across campus, including those supported by Technology Services, AITS, colleges, and departments.

Click here to view the Status Page.

UNIX Platform Hosting provides a standardized, efficient hosting platform for Technology Services' services.

This service offers the expertise of Technology Services usability staff to conduct custom usability assessment to campus departments and groups. A variety of methods are available depending on the needs of the client.

Virtual hosting provides infrastructure and control to IT professionals to host virtual machines, operating systems or applications that are installed on software that acts like computer hardware. Customers have the same experience on a virtual machine as they do using an actual machine.

Virtual Private Networking (VPN) allows students, faculty and staff to securely connect to the campus network from anywhere in the world using their Illinois credentials, and access services and resources usually restricted to people on campus.

Utilizing endpoint management services or campus WSUS service managed machines can seamlessly obtain updates to software with little to no user intervention keeping machines up-to-date with current standards.

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