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NetID Claim is used to set up and manage @illinois.edu email addresses and passwords, email forwarding, and password resets for incoming students and new employees.

 

At the end of every academic year, Technology Services surveys instructors who use technology-enhanced classrooms. 

Instructors are asked to provide feedback on equipment, support, and overall satisfaction with classroom technology and support from Tech Services. We use these results to help determine how we can continue improve and meet the needs of instructors for the coming year.

202 instructors from 14 campus units responded to this year's survey. The results can be found here.

See reports from previous years

Academic Year 2016 - 2017

Academic Year 2015 - 2016

Academic Year 2014 - 2015

Please continue to forward phishing attempts to report-spam@illinois.edu and engage with your unit security liaisons.

Mashups allow instructors to add content to a Course that is from an external Web site. This content is used in a variety of ways within a Course: a standalone piece of Course Content, part of a test question, a topic on a Discussion Board, or as part of an assignment. The content displayed in a course will still reside on the external Web site.

Mashups are added as a Content Item in a folder or added through the Text Editor. Adding a Mashup as a Content Item makes it a part of the information that you present to users for them to view. Adding a Mashup using the Text Editor means that you can put Mashups in places where users can interact with the content, such as in Test Questions, Discussion Boards, and Blogs.

Mashups are displayed in the following ways:

  • Embed: The Mashup displays directly on the page when a student opens the item.
  • Thumbnail View with Player: A small picture of the Mashup displays on the page with controls to launch it.
  • Text Link with Player: A link to the Mashup is displayed on the page. Students click the link to launch the Mashup.
  • Example: To encourage discussion about "Hamlet", the Instructor can create a Mashup that includes a video of a scene from a production of the play and a link to a newspaper review of that production.

Default Mashup Types

These are the default Mashups that are included with Blackboard Learn. Other sources are added as Building Blocks. Blackboard Learn supports adding content from the following sources:

  • Flickr: a site for viewing and sharing photographic images.
  • Slideshare: a site for viewing and sharing PowerPoint presentations, Word documents, or Adobe PDF Portfolios.
  • YouTube: a site for viewing and sharing online videos.

Accessibility Outreach ensures departmental and group resources and services meet the accessibility requirements mandated by the Illinois IT Accessibility Act and Section 508 of the Rehabilitation Act.

Active Directory provides University-wide infrastructure to authenticate customers and authorize them to access certain resources, as well as manage accounts, groups, computers, and devices. 

IT professionals use Active Directory (AD) class rosters to control student access to electronic resources based on a student’s enrollment in courses and major for every term, course, section, and division. 
 

Plant Engineering (Plant) is responsible for the telecommunications cable plant that exists on the University of Illinois campus. Plant is principally concerned with the physical media design, e.g. copper, coax, single and multi-mode fiber, of the in-building and interbuilding wiring over which network and voice communications are transported.

Inside Plant Information

One of the services Communications Plant Design performs is to keep detailed building standards updated and available for campus units and outside contractors. Technology Services engineers document the configuration and evolution of outside and inside plant telecommunications systems using the computer-aided design (CAD) software AutoCAD. Inside plant CAD drawings are maintained for every campus building showing jack locations, conduit routes, and network Communications Equipment Rooms.

As telecommunications systems are changed or updated, the AutoCAD drawings are modified to reflect their most recent state. NDO staff rely heavily on Technology Services Communications Plant Design's drawings to determine whether the existing cabling infrastructure is adequate or must be reinforced for the in-building network and whether and where special hardware will be required to handle distance problems.

Building standard documents are available online in a printable format from Facilities & Services.

Outside Plant Engineering

Outside Plant Engineering (Plant) maintains drawings of outside plant systems that show the main wiring distribution centers (called nodes), the conduit paths that connect one node to the next, and the paths that connect the nodes to the various buildings they service. They work closely with Facilities & Services to accurately maintain these drawings that are broken down into grids of campus. For more information about Outside Plant Engineering, send email to net-trouble@illinois.edu.

Developing Communications Standards

Another critical function of the Communications Plant Engineering group (Plant) is the development and enforcement of standards for campus-wide telecommunications systems. Their current standards, set forth in the University of Illinois at Urbana-Champaign Building Standards, deal primarily with voice and data communications. The group is now in the process of revising standards to include specifications for the installation of coaxial cable, multi-mode fiber and single-mode fiber.

With these standards in hand, Technology Services engineers work with architects, engineers, and outside contractors to ensure that new construction and remodeling projects conform to existing guidelines and take newer technologies into account in terms of the overall project design.

The Technology Services Plant group also works with outside agencies such as the City of Urbana to make sure that all installations conform to city engineering codes. Where two different standards exist (one for the city and the other for the university) generally the more stringent specification is applied.

 

Workspace One, formerly known as AirWatch, is a Mobile Device Management system that allows campus units to purchase IOS and MacOS applications from the App Store and install them on unit-owned and personally-owned phones and tablets without violating state policies. This service also allows the configuration of security and other policies on devices to asssit a user in configuration.

Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality  to help organizations and researchers move faster, lower IT costs, and scale.

Beth Scheid is the Assistant CIO at the University of Illinois at Urbana-Champaign. She has been a part of academic computing on the campus for over 33 years. She has overseen groups that designed, implemented, and maintained Internet connectivity, the campus core backbone network, local area networks, wireless data, CCTV and CATV, and long distance and campus voice services. She has facilitated the implementation of a campus-wide rates and funding model covering basic IT and computing services. She was involved with the groups and governance process for rolling out the unified communications system for the campus. Currently, she oversees the groups involved with IT Governance; Media, Information, and Communications; and IT Policy and Planning.  She works closely with the CIO in enabling his vision and strategy for campus IT.

Technology Services collaborates with departments and other units to design, install, and support teaching and presentation equipment in campus locations.

IT professionals can centrally manage and protect physical or virtual mobile devices, laptops, desktops, and servers through configuration, patch, power and inventory management, security evaluation, and planned software rollouts.

Blackboard Collaborate, a web-, video-, and audio-conferencing application formerly known as Elluminate, is available for free in Illinois Compass 2g.  Collaborate allows you to present, record, and share sessions with campus and non-campus audiences in a secure and authenticated environment.

Collaborate has teleconference/phone capabilities as well as the ability for people to join via mobile app; in addition, Collaborate can be used for interactive situations such as office hours or research projects.

Instructors can create a Collaborate session in any of their Illinois Compass 2g spaces, and students can create Collaborate sessions in Collaboration or Research Compass spaces. To learn more about Blackboard Collaborate, please visit the Technology Services KnowledgeBase articles about Blackboard Collaborate

Blackboard Collaborate is web conferencing software that allows for synchronous online sessions within courses through a Learning Management System (LMS) such as Illinois Compass or Moodle.

Campus Email Relays are the secure infrastructure that lets customers send emails from email accounts to and from campus. One of the more visible features of Campus Email Relays is Spam Control, which protects campus from spam, phishing attempts and email-borne malware.
The Campus Lightweight Directory Access Protocol (LDAP) is the directory containing information on all people with NetIDs on the Urbana campus as well as NetIDs of departmental and group aliases. It contains such data as names, campus addresses, telephone numbers, and affiliation data.
 

Mailing lists can be used by students, faculty, and staff to create email lists for group-based announcements and discussions.

Campus Service Monitoring provides device, service, and metric monitoring, alerting, and reporting.  

The campus network allows for Ethernet-based data communications by either wired or wireless connections. All network-based services and applications at Illinois use the campus network.

The Central Registry is a collection of individual and group University-oriented online identities for customers at the Urbana campus. The Central Registry allows IT professionals to create and update information about an individual or non-person entity.

Centrex is being retired. We are no longer accepting requests to install new Centrex lines. 
 
Centrex utilizes traditional copper line technologies to provide telephony services to campus and is primarily used for emergency phones.
 
Technology Services is retiring the Centrex service. Requests to install new Centrex lines are no longer accepted pending the planned Centrex retirement.

Mark D. Henderson, the Chief Information Officer at the University of Illinois at Urbana-Champaign has more than 30 years’ experience in higher education and the private sector in positions of increasing responsibilities.

Prior to becoming the University of Illinois CIO in the Fall of 2014, Mark was the interim vice president and chief information officer for information technology services at Case Western Reserve University in Cleveland. Under his leadership, Case Western’s Information Technology Services Division embarked on an organizational transformation, abandoning traditional IT organizational models in favor of a “design, build, run” model, supported by processes that allow agility in serving the needs of the university.

Prior to assuming his interim position at Case, Mark was associate vice president and chief operating officer at Case Western (from January 2010 to June 2013). Previously, he worked as leader of the Global Shops IT Operations for GE Aircraft Engines, Aviation Service, in Cincinnati (April 2006-December 2009); leader, Global Network Operations for GE Infrastructure, Technology Services Group in Cincinnati (August 2004-April 2006); and as interim vice president and chief information officer for the University of Maryland, College Park (May 2003-July 2004).

Mark held other positions at Maryland, as well as at the University of Cincinnati, where he was the director of infrastructure services and the associate director of network operations. He also worked for Westinghouse in Pittsburgh, and for Procter & Gamble Co. in Cincinnati.

He earned a bachelor of science degree at Xavier University in Cincinnati in business administration with a concentration in information systems.

If you need assistance with technologies found in classrooms, Technology Services can help.

For immediate classroom assistance, including after hours Collaborate support, please contact Technology Services via phone or email:

Phone
(217) 244-7000

Email
consult@illinois.edu

Problem with classroom technology? Please fill out this problem report

Need training on classroom technology? Please fill out this training request

Need software installed on classroom technology? Please fill out this software request.

Need event support in a classroom? Please fill out this event support request.  

Need to see a list of Technology Enhanced Classrooms? View this list.

Are you student interested in working at Technology Services? Find out more on our Student Employment page.

Client IT Support Consultant

Technology Services at Illinois is the IT partner of the Urbana-Champaign campus which provides world-class, innovative, cost effective technologies and services that help foster discoveries and innovations from our researchers, transform the teaching and learning experiences of faculty and students, and improve the efficiency and security of the university's processes and data.  We achieve this by maintaining careful alignment with the campus vision, mission, and strategic plans; demonstration of operational excellence and great customer service;  enhance user experiences in everything we do; level the “digital playing field” for all; and enabling the University of Illinois at Urbana-Champaign to become the preeminent research one, land grant institution.

Technology Services Client IT Support Consultants are responsible for providing advice, consulting and technical support for campus academic, research, and administrative units; understanding the research, business, and learning environments of their assigned unit; determining the best fit of available IT services for the needs of the unit; specifying, acquiring and adapting technological solutions to unique unit requirements; and providing ongoing technical support. This position involves supporting, deploying and maintaining various types of endpoints including desktops, laptops, tablets, mobile devices, and printers.  Client IT Support Consultants work in conjunction with other IT support personnel to form a collaborative consulting team servicing both central services, and local settings.  Consultants also act as members of a team, promoting common solutions and exchanging best practices in order to lower overall campus IT costs.

Major Duties and Responsibilities:

  • Support clients and their use of desktop, office and instructional technology.
  • Provide guidance to units in evaluating the unique technological needs for the unit’s learning, research and teaching environment and in developing plans to meet those needs.
  • Interact regularly, both formally and informally, with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability.
  • Guide in the identification, evaluation, procurement, and implementation of technology systems and services for customers.
  • Facilitate use of centralized, shared, and third-party services to meet unit needs most efficiently and cost-effectively.
  • Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units. 
  • Proactively identify gaps in available IT services and resources, and provide guidance in the development of plans to help fill these gaps.
  • Perform work responsibilities with limited supervision.
  • Work with units to maximize their return on IT investment.
  • Act as an advocate for clients in conversations with on and off-campus service providers.
  • Write documentation and knowledge articles as required.
  • Investigate and resolve customer satisfaction issues.
  • Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus.
  • Understand organizational processes and make recommendations for continual improvement of those processes in order to make Technology Services more effective, efficient, and agile in support customer needs.
  • Schedule and participate in daytime Service Desk support as well as on-call support responsibilities for the unit outside of regular business hours, including nights, weekends and holidays. 

Position Requirements and Qualifications

Education

Bachelor’s degree or higher. 

Experience

  • Customer service experience.
  • Experience using desktop computing hardware, operating systems and applications.
  • Experience using mobile computing hardware, operating systems and applications.

Preferred Experience

  • Experience working in diverse workgroups.
  • Experience collaborating in a high performance team environment.
  • Experience working in complex organizational structures.
  • Experience supporting a networked computing environment.
  • Experience with Active Directory.
  • Experience with conducting training for IT staff and supported customers.

Knowledge Requirements

  • Familiarity with cloud technology solutions such as Google Drive, Dropbox.
  • Excellent problem solving skills.
  • Strong listening and communication skills.
  • Ability to explain technical services and solutions to non-IT audiences.

Preferred Knowledge Requirements

  • Familiarity with existing IT services and solutions in support of research and/or teaching and learning.

 

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

To Apply

For full consideration, applications should be received by March 6, 2018.  Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

 

 

 

The Cloud Dashboard is a one-stop enrollment portal for cloud-based applications managed by Technology Services such as Google Apps @ Illinois and U of I Box.

Communications and Outreach Specialist
Office of the CIO

University of Illinois at Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, telephone, and instructional technology services supporting academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign.

Technology is a part of nearly everything that happens at the University of Illinois. Whether it is powering research initiatives, providing services for teaching and learning, or maintaining key infrastructure that powers student, faculty, and staff success, Technology Services at Illinois is dedicated to providing world-class IT services and support to the University of Illinois.

Tech Services is looking for a communicator with a talent for telling great stories in a digital world. As a Communications and Outreach Specialist on the Media, Information, and Communications team, this highly-motivated individual will work with a creative team of writers, video creators, event planners, and graphic designers. This individual will have a strong background in narrative and feature writing that will allow them to highlight how students, faculty, and staff have successfully leveraged technology to accomplish their goals.
 

Primary Position Function: 

Provide communications, outreach, marketing, and promotional support in furtherance of the goals and vision of Technology Services. Communications functions are focused primarily on external campus audiences (students, faculty, and staff), but also include internal communications within Technology Services.
 

Major Duties and Responsibilities:

All incumbents are required to perform the following duties including, but not limited to:

  • Follow processes for composing and distributing organization- and campus-wide communications regarding IT services, using a variety of methods including email, electronic newsletters, web posts, reports, social media, and press releases. Identify new and creative ideas for communicating key messages to various target audiences.
  • Coordinate, compose, and distribute internal communications.
  • Follow data-driven content strategies that utilize analytics and data collection to maximize the effectiveness of communications campaigns.
  • Serve as the communications resource on a variety of projects and initiatives.
  • Inform the campus about Technology Services’ initiatives, services, and support opportunities for faculty, students, and staff through the creation of promotional materials, marketing campaigns, and communications, which are reviewed and approved by the Manager of Media, Information and Communications.
  • Develop professional rapport with campus IT Pros, faculty, staff, and students to elicit feedback and share information, by attending meetings and joining committees and taking the opportunity to foster communication.
  • Plan and implement Technology Services’ programs, projects and special events such as meetings, receptions, conferences, workshops, annual events, lectures, staff and/or student appreciation events, upon the review and approval of the Manager of Media, Information and Communications.
  • Understand the overall processes and procedures of the organization, participate in discussions and submit ideas for the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.
  • Drive continuous improvement in the Media, Information, and Communications group with demonstrable outcomes.
  • Participate in projects with a focus on operational excellence, improving processes, accelerating process timelines, and be a change champion throughout the organization and on campus.

Perform/assume at least one of the following duty groups/responsibilities as a function of subject matter specializations:

Operational Communications Specialization

  • Work with service owners and project teams to plan and create communications around the lifecycle of a service (initial service offering, maintenance, upgrades, retirement).
  • Provide communications support to service owners and the Help Desk during service outages and maintenance.
  • Create communications for the campus IT community, as well as students, faculty, and staff that inform them of service changes, maintenance, and unplanned outages.
  • Participate in operational meetings that will inform communications decisions.
  • Work with other members of Media, Information, and Communications, as well as the Social Media Analytics team, to gauge the response to operational communications, and direct customers to further support resources.
  • Provide guidance to service owners and Problem Management to make sure that customers easily comprehend support documentation.

Marketing and Promotions Specialization

  • Write feature-style stories highlighting how students, faculty, and staff have successfully leveraged technology to accomplish their goals.
  • Create external-facing web content for the Technology Services website.
  • Create both print and digital marketing and promotional materials to help raise the awareness of the service offerings provided to campus by Technology Services.
  • Work with project teams and service owners to promote the availability of new services.
  • Work with Media, Information, and Communications team to create promotions and corresponding communications for special events including new student events, the Faculty Technology Summit, and town halls.
  • Identify and utilize marketing and promotional resources across campus to further raise awareness of Technology Services support and service offerings.

Emerging Media Specialization

  • Work with the Media, Information, and Communications team to identify new and emerging media that can be used to reach students, faculty, and staff at the University of Illinois. New media changes over time, but currently could include social media, mobile communications, digital publishing, and video.
  • Guide the Media, Information, and Communications team to create processes, procedures and documentation to leverage emerging media.
  • Collaborate with other teams, units, and departments across campus to identify and foster opportunities for Technology Services to leverage emerging media to better serve campus.
  • Work to update and enhance Technology Services’ use of emerging media in response to industry and academic innovations.
  • Work with the Media, Information, and Communications team to develop and implement methods to assess the effectiveness of the emerging media offering.

Outreach and Event Planning Specialization

  • Plan, coordinate, implement, and personally attend outreach and promotional events such as new student events, brown bags, conferences, meetings, workshops, demonstrations, and other events for campus audiences.
  • Represent Technology Services and develop a professional rapport with various campus groups including registered student organizations (RSOs), fraternities and sororities, Illinois Student Senate, Illinois Faculty Senate, and other faculty, staff, and student groups.
  • Identify opportunities and campus events for Technology Services to be part of, particularly events that Technology Services does not currently attend.
  • Establish and maintain documentation regarding the logistics for planning and running various events in various locations across campus.
  • Work with other departments and outside vendors on event logistics as well as promotional materials to be distributed at events.
  • Work with Media, Information, and Communications writers and designers to create marketing materials to raise awareness of Technology Services events.
  • Collaborate with other internal staff to plan and coordinate internal events for Technology Services staff.    
       

Position Requirements and Qualifications

Education

  • Bachelor's degree.

Preferred Education

  • Bachelor's degree in communications-oriented field like Communications, English, Advertising, Journalism, Marketing or other related field.
  • Master's degree in communications, marketing, or related field.

Experience

  • Two years of professional communications experience.
  • Demonstrated experience in taking initiative to perform job responsibilities with limited supervision.

Preferred Experience

  • Two years of professional experience in higher education in a communications or technology support position.
  • Demonstrated experience in translating technical IT concepts to non-technical customers.
  • Experience with measurement tools and strategies, including analytics, SEO and engagement.
  • Understand and have some experience in technical IT concepts with a demonstrated expertise in one or more IT disciplines such as programming, networking, wireless connectivity, telecommunications and VoIP, storage area networks, multimedia, hosting and virtualization, learning management systems or educational technologies.

Knowledge Requirements

  • Demonstrated commitment to and experience with customer service.
  • Excellent oral and written communication skills. Ability to write clearly for various audiences and for various communications outlets.
  • Strong active listening skills.
  • Excellent project management skills, including the ability to organize, multi-task, and function well under tight deadlines.
  • Ability to work with others as part of a creative team and to interact well in a professional and productive manner with staff at all levels of the organization and with other internal and external customers.
  • Flexible in assignment of tasks and have the ability to handle interruptions with a minimal amount of stress.
  • Ability to exercise sound judgment in planning and decision making.
  • Ability to think creatively, strategically, and conceptually, coupled with practical expertise.
  • Understanding of the role of technology in higher education.

Preferred Knowledge Requirements

  • Ability to utilize various computer software packages, such as Microsoft Office Suite, WordPress, WebTools, Adobe Design Suite, and have the aptitude for learning new software/technology as needed to complete tasks efficiently and effectively.
  • Knowledge of marketing principles and practices with the ability to create professional promotional materials.
  • Familiarity with the University of Illinois at Urbana-Champaign campus.

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  Applicants should have a current, valid legal authorization to work in the United States.  The start date will be as soon as possible after close date.
 

To Apply

For full consideration, applications should be received by January 17, 2018. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application, resume, and the names of three professional references including address, telephone, and email information.  The online application will require names and contact information for the three professional references.  Three letters of recommendation will be required for Search Finalists.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability, or criminal conviction history. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (www.inclusiveillinois.illinois.edu).

Technology Services manages a variety of computer labs across the Urbana campus. You can learn more about the labs and available equipment by clicking on the name of the lab.

 Regular HoursFall Break Hours (Nov 17-25)
Computer lab locations and hours
English Building Lab
608 S. Wright Street
Room 8 (lower level)
Phone: (217) 244-0386
Mon - Thurs: 8:00 am - 12:00 am
Friday: 8:00 am - 10:00 pm
Saturday: 12:00 pm - 8:00 pm
Sunday: 12:00 pm - 12:00 am

TBD

Illini Hall Computer Lab
721 S. Wright Street
Room 23 (lower level)
Phone: (217)244-2111
Mon - Fri: 9:00 am - 7:00 pm
Closed Weekends

Closed
 
Nevada Building Computer Lab
1203 1/2 W. Nevada Street
Phone: (217) 333-4371
Mon - Thurs: 8:00 am - 8:00 pm
Friday: 8:00 am - 6:00 pm
Closed Weekends

Closed

Oregon Building Computer Lab
901 W. Oregon Street
Phone: (217) 244-7513
Mon - Thurs: 8:00 am - 10:00 pm
Friday: 8:00 am - 8:00 pm
Saturday: Closed
Sunday: 12:00 pm - 8:00 pm


Closed

Undergraduate Library Computer Lab 
1402 W. Gregory Drive
Upper NE corner
Phone: (217) 244-2562
Note: New Hours
Mon - Thurs: 7:30 am - 2:30 am
Friday: 7:30 am - 9:00 pm
Saturday: 10:00 am - 9:00 pm
Sunday: 10:00 am - 2:30 am
Note: Subject to Change
Fri Nov 16: 7:30 am - 7:00 pm
Sat-Sun Nov 17-18: Closed
Mon-Wed Nov 19-21: 8:30 am - 5:00 pm
Thu-Sat Nov 22-24: Closed
Sun Nov 25: 1:00 pm -2:30 am

 

Wohlers Hall Computer Lab
1206 S. Sixth Street
Rooms 70A/B
Phone: (217) 333-4500
Mon - Thurs: 8:00 am - 12:00 am
Friday: 8:00 am - 8:00 pm
Saturday: Closed
Sunday: 12:00 pm - 9:00 pm

Closed

 
Illini Union CLASS Lab
1401 W. Green Street
Basement Level in NW corner
Phone: (217) 244-7956

Mon - Fri: 8:00 am - 3:00 am
Sat & Sun: 8:00 am - 3:00 am
 


TBD
 

Technology Services maintains a number of computer labs across campus, sometimes referred to as Instructional Computing Services (ICS) Labs. General use computer labs provide reliable computer and printing access to students, faculty, and staff. Classroom labs also provide instructors with reliable computer access, current software, on-site help, audiovisual equipment, and collaboration stations. 

Use the Computer Registration tool to register any of your network/wifi capable devices such as your Computer, Xbox, Playstation, iPad etc. In the event that your device is lost/stolen, we have the necessary information at hand to aid in recovering it.

About this service

Other names for this service

Contact Center

Service documentation

Why to use this service

The Contact Center for Skype for Business provides additional functionality that Response Groups built-in to Skype for Business do not. The Contact Center provides, among other items, real-time and historical reporting, skills-based routing and recording capabilities.

Features

Real-time and historical reporting, skills-based routing, recording, callback, customizable announcements (FAQs, position in queue, voice menus), SLAs (including alerts when your queue’s SLA is not being met), additional agents on demand (for busy times of the year), customized schedules, customizable dashboard, wrap-up templates, etc. Phase Two will include the addition of answering customer inquiries through media types other than phone calls. Other media types that will be included at a later date include email and web chat.

Getting and using this service

Who can use this service

Campus Departments

How to get this service

Due to the highly customizable nature of the Contact Center, multiple design meetings with the Contact Center Team will be necessary to develop the appropriate configuration for your department. Please call the Technology Services Help Desk at 244-7000 or submit a ticket to consult@illinois.edu and ask for a Contact Center consultation.

Cost

The cost for the Contact Center is variable and based on several factors discussed in design meetings. As a guideline, the minimum charge is $48 per agent per month.

How to use this service

The Contact Center requires the Skype for Business client as well as third party software to be installed and running on a Windows computer. An option for Mac computers is not available. Further requirements for using the Contact Center will be discussed in consultation and design meetings.

Quotas and usage restrictions

Contact Center agents must have a Skype for Business Enterprise Voice account and use a Windows computer.

Sensitive data considerations

None listed.

Hours and support

Standard service hours

24x7

Scheduled maintenance hours

Service is redundant so it remains available during maintenance.  Maintenance work is completed 9:00 pm to 3:00 am Monday through Friday.

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Contact the Technology Services Help Desk by phone (217-244-7000) or by email (consult@illinois.edu)

 

Contact Security
What's The Issue Whom To Contact Contact Method
Compromised account, lost password, virus/malware Tech Services Help Desk 217-244-7000
Stolen laptops, tablets, phones on campus University Police Department 217-333-12-16
Spam, phishing, email abuse - Illinois email account Security report-spam@illinois.edu
Spam, phishing, email abuse - personal email account Anti-Phishing Working Group http://www.antiphishing.org/report-phishing/
Physical threats, illegal activities Police Department 911

 

 

 

 

 

 

Talk To A Person

The Technology Services Help Desk can help with a variety of security-related topics, including resetting your password, removing malware from your computer, and basic security precautions you can take to protect yourself.

The Help Desk can be reached by phone (217) 244-7000 or by email (consult@illinois.edu) during their business hours: https://techservices.illinois.edu/services/help-desk/details.

Change Your Password

If you can’t remember your password or want to change it for security reasons, click here: https://answers.uillinois.edu/illinois/page.php?id=49273.

Get Rid Of Viruses

Clean up your computer before you get blocked from the network! We provide several free anti-virus programs.

Click here to learn how to remove viruses: https://answers.uillinois.edu/illinois/search.php?q=malware&cat=0.

Report A Problem

Have you been hacked? Have too much spam piling up? Got a phishy email? Report it!

Need more?

We maintain a series of articles that walk you through how to solve most security-related problems: https://answers.uillinois.edu/illinois/.

The Contacts Database is a record of who is responsible for networks, domains, systems and devices across the University.

Technology Services supports the Course Explorer web application, which provides a user interface for viewing course schedules and general education requirements. The Course Explorer is backed by a publicly available web API which encourages the targeted extraction of the aforementioned data from campus and departmental applications.

cPanel provides a dashboard with a variety of tools for creating and managing websites hosted on web.illinois.edu. It is available to students, faculty, and staff, and offers easy collaboration with non-University partners through Google authentication.

Academic Hourly - Customer Service and Documentation Specialist

Technology Services at Illinois

University of Illinois at Urbana-Champaign

 

Primary Position Function/Summary:

This position acts as a customer service and documentation specialist for the Help Desk. They will work to support customers’ technology needs at Help Desks in two locations; delivering timely and constructive solutions to client issues. They will facilitate process improvement initiatives through developing process documentation for both the Help Desk internally as well as cross-functionally throughout Technology Services. They will constantly work to improve customer service in the Help Desk through excellent documentation development and management. They will work with other members of the Integrated User Services team to develop and participate in customer engagement initiatives.
 

Major Duties and Responsibilities

  • Provide timely support and troubleshooting to faculty staff and students in response to technology issues and resolve issues to customer satisfaction.
  • Act as a point of escalation for and assign tasks to junior Help Desk staff.
  • Create and manage support documentation to be used by customers as well as Help Desk/Technology Services/other IT support personnel.
  • Create and edit instructional videos and tutorials to enhance employee understanding of Help Desk policy, procedure, and tools.
  • Collaborate with Integrated User Services staff to set and manage the expectations of customers.
  • Act as an advocate for Technology Services clients in service planning and deployment across the organization and resolve customer satisfaction issues.
  • Increase customer satisfaction and improve workflows through regular, direct, and personal interactions with customers, including focus groups and interviews.
  • Conduct one-on-one and small group classroom technology orientations and training for instructors in their specific general assignment classrooms.
  • Follow up with customers to investigate and resolve service-related issues.
  • Maintain efficiency and organization in distributed Help Desk locations through coordination of supply purchases and stock item relocation.
  • Coordinate with Facilities and Services to ensure that Service Requests from faculty and staff members are submitted promptly and resolved.
  • Ensure excellent Customer Service throughout the Help Desk and Technology Services.
     

Requirements

  • Bachelor’s degree
  • Customer Service experience, preferably in a higher education environment
     

Preferred Skills

  • Experience with video editing software such as Adobe Premier Pro
  • Experience with eLearning software such as Adobe Captivate or Camtasia
  • Familiarity with ticketing systems such as CA Service Desk Manager or RT
  • Experience developing written documentation or technical writing
  • Experience with Microsoft Office products such as Word, Excel, etc.

To Apply

Resumes and any additional questions should be sent to jndunlap@illinois.edu.

Pay rate is $15/hour, 40 hours per week

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu.

 

Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic and research activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. Our mission is to provide a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions.

Technology Services is growing expertise in data science to provide innovative solutions to data analytics questions.  The newly created Data Analyst position, which will be part of Research IT, will work with researchers, faculty and staff and will conduct computational data analysis utilizing campus data and will administer social media analytics tools.

Major Duties and Responsibilities:

  • Consult with campus researchers, faculty and staff to understand data analytics questions and needs.
  • Select, optimize and integrate data science tools and frameworks required to provide data analytics solutions.
  • Implement complex data projects with a focus on collecting, parsing, managing, analyzing and visualizing data to turn information into insights using multiple platforms.
  • Apply analytical, critical thinking and problem-solving skills to fulfill requests for information.
  • Engage customers for feedback on data solutions and recommend/implement changes based on that feedback.
  • Create and manipulate analytics reports using a variety of reporting sources.
  • Collaborate effectively with other teams and researchers to solve complex problems spanning their respective areas.
  • Develop, refine and scale data management and analytics procedures, systems, workflows, and best practices.
  • Develop analysis techniques for unstructured data.
  • Develop prototypes and proof of concepts for the possible solutions.
  • Code, test, and document new or modified data systems to create robust and scalable applications.
  • Contribute to efforts in creating, refining, managing and enforcing data management policies, procedures, conventions and standards.
  • Diagnose problems using formal problem-solving tools and techniques from multiple angles and probe underlying issues to generate multiple potential solutions. Proactively anticipate and prevent problems.
  • Collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values and mutual goals.
  • Provide general and in-depth support/guidance for social media analytics users.
  • Engage the data science community to improve the capability and performance of social media analytics.
  • Keep abreast of developments in the data analytics and social media analytics fields, writing technical reports, conference and journal papers as appropriate, review scientific papers and proposals as appropriate.
  • Participate in writing joint proposals with social media analytics staff and/or application teams.
  • Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
  • Ensure excellent customer service throughout the data analytics unit.
  • Partner with the Technology Services Help Desk by setting and managing the expectations of customers
  • Act as an advocate for campus clients in service planning and deployment across the organization; and resolve customer satisfaction issues.

 

Position Requirements and Qualifications

Education

  • Bachelor’s degree and experience working in data science OR Bachelor’s degree from a data science field such as Computer Science, Information Sciences, Informatics.

 

Preferred Education

  • Master’s degree from a data science field such as Computer Science, Information Sciences, Informatics.

Experience

  • 1-2 years of experience analyzing data, with a specific focus on drawing large scale conclusions through unstructured and structured data analysis.
  • 1-2 years working in a consulting or customer facing role.
  • 3+ years working in a technology or research related field.

Preferred Experience

  • Experience working with AWS and/or other cloud compute resources/environments.
  • Experience with Splunk or other data analytics/operation intelligence software
  • Experience with social media analytics data aggregation services such as Crimson Hexagon, Brandwatch, Synthesio, radian6.

 

Knowledge Requirements

  • Strong knowledge of at least one scripting language that can be used against public data APIs such as Java, Python.
  • Basic statistical foundation such as assumptions of bias, t-tests, correlation, regression.
  • Ability to work with both structured and unstructured data.

 

Preferred Knowledge Requirements

  • Understanding of machine learning and its applications.

Training

  • Training portfolio, coursework portfolio, and/or project portfolio that shows an understanding of API scripting and/or machine learning data analysis.

Preferred Training

  • Data science certifications.

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

To Apply

For full consideration, applications should be received by February 23, 2018. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

Data Analyst
Office of the CIO
University of Illinois at Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic and research activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. Our mission is to provide a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions.

Technology Services is growing expertise in data science to provide innovative solutions to data analytics questions.  The newly created Data Analyst position, which will be part of Research IT, will work with researchers, faculty and staff and will conduct computational data analysis utilizing campus data and will administer social media analytics tools.

Major Duties and Responsibilities:

  • Select, optimize and integrate data science tools and frameworks required to provide data analytics solutions for researchers.
  • Apply analytical, critical thinking and problem solving skills to fulfill requests for information.
  • Apply technologies to solve data problems and to develop innovative data solutions.
  • Implement complex data projects with a focus on collecting, parsing, managing, analyzing and visualizing data to turn information into insights using multiple platforms.
  • Create and manipulate analytics reports using a variety of reporting sources.
  • Collaborate effectively with other teams and researchers to solve complex problems spanning their respective areas.
  • Develop, refine and scale data management and analytics procedures, systems, workflows, and best practices.
  • Develop analysis techniques for unstructured data.
  • Develop prototypes and proof of concepts for the possible solutions.
  • Code, test, and document new or modified data systems to create robust and scalable applications.
  • Contribute to efforts in creating, refining, managing and enforcing data management policies, procedures, conventions and standards.
  • Diagnose problems using formal problem-solving tools and techniques from multiple angles and probe underlying issues to generate multiple potential solutions. Proactively anticipate and prevent problems.
  • Collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values and mutual goals.
  • Provide general and in-depth support/guidance for a variety of data analytics users.
  • Engage the data science community to improve the capability and performance of social media analytics.
  • Keep abreast of developments in the data analytics and social media analytics fields, writing technical reports, conference and journal papers as appropriate, review scientific papers and proposals as appropriate.
  • Participate in writing joint proposals with social media analytics staff and/or application teams.
  • Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
  • Ensure excellent customer service throughout the data analytics unit.
  • Partner with the Technology Services Help Desk by setting and managing the expectations of customers
  • Act as an advocate for campus clients in service planning and deployment across the organization; and resolve customer satisfaction issues.
     

Position Requirements and Qualifications

Education

  • Bachelor’s degree and experience working in data science OR Bachelor’s degree from a data science field such as Computer Science, Information Sciences, Informatics.

Preferred Education

  • Master’s degree from a data science field such as Computer Science, Information Sciences, Informatics.

Experience

  • 1-2 years of experience analyzing data, with a specific focus on drawing large scale conclusions through unstructured and structured data analysis.
  • 3+ years working in a technology or research related field.

Preferred Experience

  • Experience working with AWS and/or other cloud compute resources/environments.
  • Experience with Splunk or other data analytics/operation intelligence software
  • Experience with social media analytics data aggregation services such as Crimson Hexagon, Brandwatch, Synthesio, radian6.

Knowledge Requirements

  • Strong knowledge of at least one scripting language that can be used against public data APIs such as Java, Python.
  • Basic statistical foundation such as assumptions of bias, t-tests, correlation, regression.
  • Ability to work with both structured and unstructured data.

Preferred Knowledge Requirements

  • Understanding of machine learning and its applications.

Training

  • Training portfolio, coursework portfolio, and/or project portfolio that shows an understanding of API scripting and/or machine learning data analysis.

Preferred Training

  • Data science certifications.
     

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.
 

To Apply

For full consideration, applications should be received by November 10, 2017. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

Data Privacy Day began in the United States and Canada in January 2008 as an extension of the Data Protection Day celebration in Europe. At Illinois, we want to help students, faculty and staff focus on privacy in your daily lives and what you can do to protect your data.

Below are some simple "Did You Know?" questions with steps you can take to safeguard yourself.

 

 

  • Cell phones track your location and that data can be accessed by companies?

Cell phones are great at providing directions and recommendations for restaurants nearby. To do this they use GPS and poll your phone every few minutes. Most cell phone makers (Google, Apple, Samsung, etc.) along with cellular providers (AT&T, Verizon, etc.) keep a record of this data. Individual mobile apps and even games, if GPS permissions are given, can also track this data. In many cases there are no limits to how long this data can be stored or shared.  

What You Can Do: Review your location data. If appropriate delete your historical data. Review which apps can access your phone’s GPS features and consider whether you want to provide this history of your daily movement to them.

Google:

See Your Google Maps Timeline

Check Your Location Settings (Android)

Apple:

See Your Frequent Locations

Check Your Location Settings (iPhone)

 

 

  • In many cases “deleted” social media is not deleted?

Any social media post that is public, is often indexed by third parties including researchers, media, and government entities. Even after deleting content the content can be retained. Other social media companies claiming “private messaging” are sometimes found to not be private or anonymous. Before sending that private message check your platform and consider whether you really want to send it.

What You Can Do: Rethink the messages and content you share publicly. Recognize that not all “deleted” messages are deleted.

Snapchat Doesn't Delete Your Pictures

Snapchat May Keep Your Photos For 30 Days

Review apps that offer ‘secure’ messaging to see if their platform has been endorsed by a trusted third party:

Protect Your Digital Privacy

Use Secured, Encrypted Messaging Apps

 

 

  • There are a specific privacy laws for your Health and Academic Records?

Lots of data that is generated about or around us is not protected by law. However, two areas have very good protections. One is student records, which is covered by a law known as FERPA (Family Educational Rights and Privacy Act). The other is health records which is covered by a law known as HIPAA (Health Insurance Portability and Accountability Act). Both laws protect your privacy and allow you to review your records for accuracy. The University’s compliance can be found here:

https://registrar.illinois.edu/ferpa

https://hipaa.uillinois.edu/

What You Can Do: Review your medical and academic records for accuracy. If you store this type of data in the cloud (Google Drive, Box, Dropbox, OneDrive, etc.) review the vendor policy to ensure their storage is FERPA and/or HIPAA compliant.

 

 

  • many malware or viruses allow hackers to turn on webcams and microphones?

Many security professionals cover their cameras and safeguard access to their microphones. There are numerous exploits that allow hackers to turn those devices on--often with no indicators. As an extra step of safety consider whether you want to put a privacy guard over your webcam or microphone.

What You Can Do: Cover your webcam on your machines and double check which software and apps have access to your microphone.

Protect Yourself From Hackers

Why The FBI Director Puts Tape Over His Webcam

Database Hosting provides structured database storage, access, design, and administration.

Datacenter Shared Services is a campus initiative to consolidate campus server rooms and data centers into shared data center facilities.

The Endpoint Services Group working with Technology Services Security group is providing a pilot of Dell Data Protection Encryption for High Risk Data on Windows and Mac's. Dell Data Protection can quickly and easily protect critical business data on desktops, laptops, USB thumb drives, external storage devices and optical media.

Greg Gulick is the Deputy CIO for Operations.  He has 13 years of experience at the University of Illinois in IT, where he has served as Sr. Project Manager, Director of IT for Facilities and Services, Director of Applications Services for Technology Services, and DCIO/Executive Director for the same. He has a technical background in systems engineering, software development and project management.
 
In the role of Deputy CIO for Operations, Greg is responsible for campus IT services delivered by Technology Services, including the campus network, unified communications, identity and access management, physical plant, and teaching and learning technologies. Greg also collaborates with the research and service delivery areas to ensure delivery of services, and participates as an administrative leader in the office of the CIO.

John TownsJohn Towns is the Deputy CIO for Research IT at the University of Illinois at Urbana-Champaign. NCSA, Technology Services, and the Vice Chancellor for Research collaborated to create the position of Deputy CIO for Research IT. This position is focused on a crucial goal of the campus strategic plan: to foster scholarship, discovery, and innovation by supporting our faculty’s needs for information technology.

In the role of Deputy CIO, John works to enhance technologies and services used in research. Drawing on his resources and experiences at NCSA, Technology Services, and other campus units, John is well prepared to meet these challenges. He focuses particular attention on high-performance computing, high-speed networking, big data, and visualization. 

John also collaborates with members of the campus research community to develop new initiatives, conduct ongoing needs assessments, and coordinate research IT activities across campus units.

In addition to being the Deputy CIO for Research IT, John is also PI and Project Director for the Extreme Science and Engineering Discovery Environment (XSEDE) project and the Executive Director for the XSEDE Project Office at NCSA (the National Center for Supercomputing Applications, also at Illinois) where he is the Director of the Illinois Campus Cluster Program. He plays significant roles in the deployment and operation of high-end resources and services, and distributed computing projects providing leadership and direction in the development and provisioning of advanced computing resources and services. His background is in computational astrophysics utilizing a variety of computational architectures with a focus on application performance analysis. He earned M.S. degrees in Physics and Astronomy from the University of Illinois and a B.S. in Physics from the University of Missouri-Rolla.

Deputy CIO, IT Operations

Office of the Chief Information Officer

University of Illinois, Urbana-Champaign

 

Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs through the transfer and application of knowledge.  Illinois is the place where we embrace difference. We embrace it because we value it. Illinois is especially interested in candidates who can contribute, through their research, teaching, and/or service, to the diversity and excellence of the Illinois community. 

Technology Services at Illinois is the IT partner of the Urbana‐Champaign campus which provides world‐class, innovative, cost effective technologies and services that help foster discoveries and innovations from our researchers, transform the teaching and learning experiences of faculty and students, and improve the efficiency and security of the university's processes and data. We do this by maintaining careful alignment with the campus vision, mission, and strategic plans; demonstration of operational excellence; offering great customer service and enhancing user experiences in everything we do; and leveling the “digital playing field” for all.

Technology Services at Illinois is seeking a Deputy CIO, IT Operations. The successful candidate will have the experience and understand the importance of creating an agile IT Operations environment that can respond to the rapidly changing IT challenges in higher education. This position reports directly to the Chief Information Officer for the Urbana‐Champaign campus.

 

Primary Position Function: 

As a transformative thinker, this Senior IT professional who understands the future role IT will play in supporting higher education will provide leadership, strategy, and high-level coordination to deliver cost effective IT Infrastructure, support and services to all users in support of the teaching and research missions of the University of Illinois at Urbana-Champaign campus.  Primary responsibility for establishing and maintaining consistently excellent IT support services including standardized SLA’s, performance benchmarking, and a proactive system of customer relationship management.

 

Major Duties and Responsibilities:

Strategy and Planning

  • Lead organizational transformation of IT operations from traditional functional management of technology to modern methods including cloud computing, DevOps, and agile delivery methodologies.
  • Contribute to creation of the IT Vision and Strategy, which aligns with and enables achievement of, the campus’ Strategic Plan and execution of the IT Vision and Strategy.  Work in collaboration with the CIO and other Technology Services Senior Leaders to establish goals and objectives.  These goals are informed by the campus strategic plan.  Align with the strategic plan through the IT Governance process, delivery of specific projects (outlined in the goals and objectives) which enable the campus plan, and measure all that we do against our key performance indicators.  Be in consultation with the Provost, Council of Deans, and Faculty IT subcommittee on IT priorities.
  • Foster and maintain a consistent culture of professionalism and innovation throughout the organization including “Out of the Box” thinking in providing support.
  • At the direction of the CIO, participate in IT governance activities and committees.
  • In conjunction with IT Governance and the CIO, participate in Technology Services strategic and operational planning to achieve campus strategic goals by fostering innovation, prioritizing project initiatives, and coordinating the evaluation, deployment, and management of IT resources across the organization.
  • Develop and maintain an appropriate organizational structure that anticipates the technology service needs of the campus community.
  • Establish Technology Services-IT Operations goals, objectives, and operating procedures:  Work with campus stakeholders, establish goals and objectives, and define measurement criteria for achievement of goals and objectives.
  • Identify opportunities for cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, in-house development, out-sourcing options, to enhance service delivery and end user support.  Communicate benefits/risks associated with these opportunities.
  • Participate in the development, tracking, and control of Technology Services’ budgets. At the direction of the CIO, prepare reports and participate in the annual Deans’ Budget Review process.
  • Direct development and execution of disaster recovery and business continuity plans.
  • Lead the development and oversight of strategic relationships between Technology Services and external entities, including university departments, peer institutions, vendors, and partner organizations.
  • Act as backup to the CIO who serves as principle point of contact for the Provost, Chancellor, and Office of Public Affairs on IT-related matters.

 

Service Delivery Management:

  • Ensure continuous delivery of IT Operations services through oversight of service level agreements with user and/or stakeholders, and monitoring of IT systems and personnel performance.
  • Establish lines of control for current and proposed information systems in support of IT infrastructure support.
  • Participate in the approval, prioritization, and review of Technology Services project portfolio.
  • Participate in defining and communicating plans, policies, and standards to stakeholders.
  • Participate in the review and approval of personnel compliance audits including FERPA training, ethics training, conflict of interest and commitment statements; identity control and other compliance efforts at the institutional level.
  • Participate in the recruitment, development, retention, and organization of all Technology Services staff in accordance with the University of Illinois budgetary objectives and personnel policies.
  • Provide leadership for IT Operations direct reports including the recruiting and selection of staff, setting goals, daily workflows, conducting performance appraisals, career development, and succession planning, coaching, and mentoring.
  • Keep current with trends and issues in the IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact.
  • Lead employees with a focus on operational excellence, improving processes, accelerating process timelines, developing employees for future leadership roles, and be a change champion throughout the organization and on campus.
  • Participate in regional, national, and international higher education committee and/or conferences.

 

Position Requirements and Qualifications

Education:

  • Bachelor’s degree.

Preferred Education

  • Advanced degree or equivalent certificates in fields related to leadership, service delivery or business administration.

Experience

  • Ten (10) years of experience working in a Senior leadership role delivering IT solutions in a complex environment
  • Five (5) years of experience working with customers
  • Five (5) years of experience in budget development, finance and costing
  • Five (5) years of experience in personnel management
  • Experience in strategic planning and execution of organization’s goals and objectives
  • Proven experience in IT planning, organization, and development
  • Experience in leading cloud computing initiatives
  • Experience leading in a DevOps culture/environment and Agile Methodologies such as Scrum and Extreme Programming.

Preferred Experience

  • Experience in vendor management.

Preferred Knowledge Requirements

  • Knowledge of business theory, business processes, management, budgeting, and business office operations.
  • Knowledge of IT Service Management framework.
  • Strong understanding of process management.
  • Understanding of computer systems characteristics, features, integration capabilities, including data processing, hardware platforms, and/or software application development methodology.
  • Strong knowledge of applicable rules and regulations as they relate to IT in higher education.
  • Strong understanding of project management principles.
  • Strong understanding of human resource management principles, practices, and procedures.
  • Proven leadership ability.
  • Ability to set and manage priorities.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Strong negotiating skills.
  • Strong team building skills.
  • Strong leadership and coaching skills.
  • Ability to deal with conflicts and poise under stress.
  • Ability to work in a collaborative environment with faculty and administrative leaders.
  • Superior analytical, evaluative, problem-solving and decision-making abilities.
  • Exceptional service orientation to meeting the demands of customers.
  • Ability to motivate in a team-oriented, collaborative environment.
  • Attentive to emerging technologies and evolving user needs, planning service changes as appropriate and understanding the consequences in very complex environments.
  • Understanding of Higher Education environment.

 

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

 

To Apply

For full consideration, applications should be received by September 13, 2018.   Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

Digital Signage Services provides resources, oversight and planning of activities related to the deployment, management and utilization of digital signage technologies.

Policy

Technology Services has the sole authority to allocate, assign, and delegate any Domain Name System (DNS) zone associated with Internet Protocol (IP) space designated to the Urbana campus. Procedural specifics for this policy are detailed on the DNS standards page. Oversight for this policy (compliance, maintenance, and definition for the associated standard) is assigned to the Chief Information Officer for the Urbana campus unless governance is otherwise provided for in University or campus policy.

Background

EDUCAUSE and the American Registry for Internet Numbers (ARIN) have delegated second level domains and IP addresses, respectively, to CITES acting on the authority of the University of Illinois at Urbana-Champaign with the agreement that DNS service will be properly maintained and configured.

Terminology

The American Registry for Internet Numbers (ARIN) allocates IP address space to the University.

DNS zone is a name which identifies an entity on the Internet. Examples of domains include "uiuc.edu" and "illinois.edu."

The Domain Name System (DNS) is a method of translating a readable name to an Internet Protocol (IP) address. DNS use is perceived to be synonymous with the use of the campus data network; its resources must be carefully controlled to ensure its proper operations and maintenance.

EDUCAUSE is a nonprofit association that grants ".edu" domains. Its mission is to "advance higher education by promoting the intelligent use of information technology."

IP address space is a grouping of numbers that identify devices on a given network.

Second Level Domains are subdomains such as "uiuc.edu" and "illinois.edu" of the top level domain ".edu."

The links on this page will take you to Knowledge Base articles that will walk you through setting up the VPN on your computer or device. Please follow the link that matches your operating system. The Knowledge Base article will have a link to download the VPN client for your operating system, as well as step-by-step instructions for configuring your VPN client.

Windows

Windows 7, 8, 10

Apple

iOS Devices (iPad, iPhone, iPod Touch)

OS X  (current client supports 10.8 and above)

Android

Android and Kindle devices

List of supported Android devices (from CISCO's website)

Linux/Unix

Red Hat Linux and Ubuntu

Other Operating Systems

Creating a custom VPN configuration

Graduate students, faculty, and staff are provided with Exchange accounts for email, calendar services, task lists and digital voicemail. Undergraduates are provided with Google Apps @ Illinois accounts for email, calendar services, online document collaboration, file storage and chat.

Undergraduate students can access their email by logging into Google Apps @ Illinois.

Faculty, staff, and graduate students can access their email by logging in to Webmail.

Email Fraud Defense at the University of Illinois using DMARC

In order to reduce phishing and expansion on email security, Technology Services will be implementing DMARC (Domain-based Message Authentication, Reporting and Conformance), which provides stronger controls to prevent the illegitimate use of university email addresses. DMARC enables email providers to verify that email was sent from a trusted university address rather than from a spammer, hacker, or another unverified source.

Learn more about DMARC and Email spoofing:

Implementation of DMARC

Technology Services has begun monitoring ‘unauthenticated’ email from core university email domains.  This will allow us to identify sources of email using our domains, sort those sources for likely legitimate senders and begin ‘re-configuring’ how we send email for various campus business cases.  Resources for configuring email use to properly ‘authenticated’ methods are being made available and departments can reach out to Technology Services for assistance.

We expect to spend most of the next two years carefully working to identify university business processes and communicate the pending changes in email policy before implementing a DMARC ‘reject’ policy.  We hope to implement DMARC quarantine or reject policies in spring of 2020. After that change email using certain University of Illinois domains that is not sent by a supported email service will be affected by these changes and will likely have delivery problems.

Timetable

The final phases of full DMARC implementation runs from March 2018 through June, 2020. During that time, the amount of email that is bounced/rejected from unapproved/unverified services will increase each month:

  • July/August 2018 : Official campus-wide announcements will be shared, with knowledge base articles and other resources made available.  We will begin DKIM signing of key university domains on the Campus Email Relays. We will begin sending invitations to identified university email senders to coordinate changes to email sending, and we will provide campus-wide communications asking users of identified third party services to contact us and begin coordination.

  • By December 2018 : We intend to address 25% of ‘unauthenticated legitimate’ email begin reported.  That means we will work with various campus email senders, and work on solutions for users of key third party services to begin transition email use to known and approved sending sources.  We will prepare to move SPF records for key domains from a ‘?all’ stance to a ‘~all’ stance to better identify unknown/unapproved senders using our domains.

  • By June 2019: We hope to reduce ‘unauthenticated legitimate’ email reports for our key domains by 50%.

  • By December 2020: We hope to reduce ‘unauthenticated legitimate’ email reports for our key domains by 90%.

  • By April 2020 : We hope to have identified and resolved 99% of ‘unauthenticated legitimate’ email and begin enabling a DMARC quarantine or reject policy to end fraudulent or unauthenticated use of key university email domains.

Examples of Unsupported Email Services:

Below are examples of third party email services that are not configured to work with the new DMARC controls.  We will prepare alternative solutions and create options to work with vendors who can support these requirements.

  • Constant Contact

  • Sendgrid

  • MailChimp

  • Other Off-campus servers & services

  • Non university mail accounts which ‘send as’ a university email address (using a personal gmail, yahoo, or hotmail account to ‘send as’ @illinois.edu)

  • Third Party applications that do not send emails using the following mail services:

    • Campus Email Relays

    • Cloud Emailer Service (new service being deployed to meet this need)

Examples of Supported Email Services:

  • U of I Gmail accounts using Google’s webmail or smtp servers.  New student accounts may be offered on Office365 in AY2019, and support for gmail accounts may be depricated in the future.

  • U of I Exchange or Office365 accounts

  • Campus hosts or applications using the Campus Email Relays service

  • Off-Campus services or hosts configured to use the Cloud Emailer Service

  • Third Party Email Services that are configured to work with the new DMARC controls (requires Technology Services coordination)

What steps should be taken if you use email services that fall into the “unapproved” category of services?

If you are using an unsupported email service, you should contact Technology Services and consider a new email delivery solution.  Through coordination with Technology Services, it may be possible to continue to use your service, and we will work to make transitions to currently supported transitions as seamless as possible.

Contact us via email at consult@illinois.edu or by phone (217) 244-7000. You will need to provide the following information:

  • Vendor/Service name
  • Vendor/Service website URL
  • Are you paying for this service?
  • Do you have a dedicated IP Address that the emails are sent from?
  • Number of emails sent per day/month/year
  • Email address domain that the emails appear to be from
  • Recipient Types - U of I users only/Non-U of I users/Students/Faculty/Staff/Other
  • When was the last time a message was sent using this service/vendor?

Please attach example messages so that administrators can verify.
 

DMARC Frequently Asked Questions

Question: I received an email from Office 365 stating that an email I sent couldn’t be delivered because the recipient's organization could not confirm that it was "sent from a trusted location." What does this mean?

Answer: You received this email because the recipient’s organization uses a particular email service that does not correctly classify email from U of I.

Despite this message, your email should still have been delivered to the recipient, according to Microsoft Documentation. However, it may have been classified as spam. (You may wish to notify the recipient that the email may be in their spam folder.)

Example: Email from Office 365 is shown in the accompanying image, and references an“SPF (Sender Policy Framework) validation error and an Email Admins Status code: 550 5.7.23  

Additional Technical Details

Many organizations are using Microsoft’s email service "Exchange Online" as part of their Office 365 implementation. A lot of Exchange Online implementations co-exist with other email services in what is known as a "Hybrid Environment" -- there is more than one email service in production at the organization. As part of Microsoft’s Exchange Online Protection (EOP) service in a hybrid environment, Exchange Online rewrites email headers as it sends email through its various environments.

Because of this, emails may be improperly evaluated according to DMARC, i.e. emails which are legitimately sent from U of I accounts appear to have come from non-U of I accounts. In effect, by rewriting the headers Microsoft Exchange causes the origin and trusted status of the email to be uncertain.

Microsoft Exchange Online disregards the rejection policy of the sending organization and instead treats the email as spam. According to Microsoft documentation, Exchange Online System Administrators (and recipients) do have some abilities, such as filtering emails, to improve deliverability, but by default the email is delivered as spam.

Note: The automated message sent by Office 365 suggests one particular technical solution to the issue: having the sender’s organization accommodate Office 365 by making a modification to the sender’s SPF (Sender Policy Framework). U of I Email administrators have no plans to implement this SPF modification, suggested by Microsoft, because it means extending trusted status to unverified services.

Links to Microsoft documentation on Office 365 and DMARC

Question: I want to use my personal email account (ex, gmail, yahoo, hotmail, etc.) to conduct my U of I business. Can I just forward my U of I email to my personal account and configure my personal account to send as my illinois.edu address? Will DMARC allow mail to be delivered that I send in this way?

Answer:  No, DMARC will reject any mail that you send in that way. Using a non-U of I account to send email from a illinois.edu address is spoofing. The purpose of DMARC is to detect and prevent illegitimate spoofing. So, whereas non-university business email can be forwarded to another account , you cannot send as illinois.edu from that other account.

 

 

Emergency phones provided throughout campus are programmed to dial directly into Public Safety. These locations include kiosk phones, elevator phones, and areas of refuge.

Offering a backup solution for departmental desktop and laptop machines, including Windows, Mac, and Linux operating systems. This solution provides backup of files via a cloud provider with users able to register up to 5 devices and receive unlimited cloud storage.

Endpoint Services Specialist \Senior Endpoint Services Specialist \Lead Endpoint Services Specialist
Technology Services at Illinois
University of Illinois at Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic activities of faculty, staff, researchers, and students at the University of Illinois at Urbana-Champaign. Our mission is to a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions.

Technology Services has openings for six (6) Endpoint Services Specialist and/or Senior Endpoint Services Specialist and/or Lead Endpoint Services Specialist positions. Currently we have openings for 2 candidates with our PC team, 3 candidates with our Mac team, and 1 candidate with the Mobile Device team. Endpoint Services Specialist have a multi-campus scope, collaborating with system administrators within the central IT organization and units across all campuses. These positions provide enterprise level infrastructure and support for all endpoints for faculty, staff, lab, and other associated groups. Endpoint Services includes support of products and systems that allow for the remote and automated deployment to an endpoint of items such as operating systems, patches, updates, drivers, security items and applications to desktop, laptop and mobile devices.

Each team has a specialty factor based on the platform and software in use by the team. We are looking for a variety of individuals with the ability to accomplish the work outlined below, while realizing that not everyone will be performing all the duties at all times.

Currently experience needed is as follows:

  • The PC team is looking for experience with items such as SCCM, Windows SUS, Windows 7 and newer, Windows Server 2008 and newer.
  • The Mac team is looking for experience with items such as: Munki, Munki Report, Reposado, Apple SUS, Deploy Studio, and Mac OS X 10.11 and newer
  • The Mobile Device team is looking for experience with items such as AirWatch, iOS, Android, and Apple DEP.

Primary Position Function

Play a significant role in maintaining production level IT services that are robust, high-quality, and reliable, meeting the needs of Technology Services customers in relation to the Endpoint Services effort to provide enterprise level infrastructure and support for all endpoints for faculty, staff, lab, and other associated groups. Endpoint Services includes support of device lifecycle events including procurement, inventory, disposal, as well as products and systems that allow for the remote and automated deployment to an endpoint such as operating systems, patches, updates, drivers, security items and applications to desktop, laptop and mobile devices.

Senior Position Function

In addition to the Primary Position function, this position is also responsible for creating, deploying and maintaining the production level IT services

Lead Position Function

In addition to the Senior Position function, this position is also responsible for planning the production level IT services and will assume primary or secondary responsibilities for one or more Endpoint Services.

Minimum Job Duties and Responsibilities

  • Manage, support, and maintain servers and tools that allow for remote and automated deployment of operating systems, patches, updates, drivers and security items to thousands of desktop, laptops and mobile devices across the entire university system.
  • Apply independent judgment, through testing and research, to keep up to date and deprecate shared content on endpoint management services, included but not limited to software packages, drivers, OS and boot images, configurations, and items in support of security policies.
  • Work with unit IT Professionals and Help Desk personnel to analyze issues and provide ongoing guidance and solutions related to the services.
  • Ensure excellent customer service. Act as an advocate for customers of the service. Resolve customer satisfaction issues.
  • Analyze and provide usage, security, compliance, and inventory data to respective groups.
  • Communicate to stakeholders, contributors, unit IT Professionals, Tier I Help Desk and end-users, via appropriate communication channels, about service offerings and issues.
  • Apply interoperability standards and best practices as adopted by the organization.
  • Participate in the creation and adherence to Standard Operating Procedures, guidelines and processes. Contribute to documentation and training.
  • Contribute to, and perform, quality assurance procedures, as necessary.
  • Participate in supporting the full life cycle of an endpoint from procurement and inventory, to setup and reporting, through proper disposal.
  • Regularly attend training required to keep current with changes in technology. Participate in training across all endpoint services offerings and tools.
  • Participate constructively in meetings with relevant, concise and reasoned analysis of topical matter.
  • Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on improvements.
  • Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.

Senior - Job Duties and Responsibilities

In addition to many of the minimum job duties and responsibilities:

  • In coordination with the Endpoint Services team: design, maintain, and plan for evolution of services; including expansion, consolidation and sun set duplicative and unnecessary services.
  • Create, update, test, research and deprecate shared content on endpoint management services; included but not limited to software packages, drivers, OS and boot images, configurations, and items in support of security policies.
  • Create and maintain automated solutions to provide efficiencies for the service, team members, and unit IT via programming or use of third party services. This includes, but not limited to, items such as automation of software packaging, device enrollment, and report delivery.
  • Plan for disaster recovery and business continuity as deemed appropriate for the service.
  • Ensure excellent customer service. Act as an advocate for customers of the service. Resolve customer issues.
  • Provide training for unit IT Professionals, help desk staff and others on the use of the system. As well as training to other team members on running the service.
  • Work with unit IT Professionals to develop customizations within at-scale solutions, whether via features, configuration, or distributed components. Provides ongoing analysis and guidance as necessary.
  • Recognize the need for, and implement, appropriate components to support security policies and procedures.
  • Implement and respond to monitoring alerts for the service.
  • Participate in shared governance around policies, procedures and major changes.
  • Participate in Change Management and Incident Management, including communications planning for before and after changes/incidents. Be aware of major business cycles that affect service offerings.
  • Conduct product evaluations, and communicate with vendors, or other third parties, to maintain best practices for their products and troubleshoot issues.
  • Analyze and provide usage, security, compliance, and inventory data to respective groups.
  • Communicate to stakeholders, contributors, unit IT Professionals, Tier I Help Desk and end-users (via appropriate communication channels) about service offerings and issues.
  • Apply and contribute to the creation and maintenance of service-based documentation for various audiences; including Standard Operating Procedures, guidelines and processes.
  • Contribute to, and perform, quality assurance procedures, as necessary.
  • Participate in supporting the full life cycle of an endpoint from procurement and inventory, to setup and reporting, through proper disposal.

Lead - Job Duties and Responsibilities

In addition to many of the Senior job duties and responsibilities:

  • Manage central servers (or coordinate with those that manage the servers and/or host providers), hardware, networking, OS, and other dependencies.
  • Design, coordinate, sequence, assign, execute, and track activities for workgroup and project teams.
  • In coordination with the Endpoint Services team, lead the creation of, and set guidelines for, default collections for content, configurations, and settings using endpoint management tools.
  • Lead the creation and maintenance of automated solutions to provide efficiencies for the service, team members, and unit IT via programming or use of third party services including but not limited to, items such as automation of software packaging, device enrollment, and report delivery.
  • Work with unit IT Professionals to provide ongoing higher tier analysis and guidance.
  • Provide training for unit IT Professionals, help desk staff and others on the use of the system as well as training to other team members on running the service.
  • Provide leadership for team members, the service as a whole and to each independent area of the service; including feedback and appropriate training related to employee performance of day-to-day operations. Serve as a mentor and/or coach to other Technology Services staff members and advise those staff members on projects.
  • Design and participate in Change Management and Incident Management, including communications planning for before and after changes/incidents. Be aware of major business cycles that affect service offerings.
  • Design testing and quality assurance procedures to be followed by team members, and contribute to testing as necessary.

Minimum Requirements

  • Minimum two years of experience in an information technology field.
  • Demonstrated experience with Windows or Macintosh operating systems (Server and Desktop).
  • Demonstrated experience with foundational networking technologies such as DHCP, DNS, PXE, Netboot, multicast.
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Demonstrated commitment to customer service.
  • Experience in participating in diverse workgroups.
  • Demonstrated knowledge and understanding of service lifecycle management processes including incident management, change management, root cause analysis, testing, and monitoring.
  • Demonstrated ability in developing scripts to automate processes.
  • Ability to create and maintain appropriate service management documentation.
  • General understanding of Endpoint Services management and deployment tools.

 

Senior Requirements

  • Minimum three to five years of experience in an information technology field.
  • Minimum two years of experience with endpoint services management and deployment tools used in conjunction with Windows, Mac OS or mobile devices; such as SCCM, Munki, Airwatch or others.
  • Experience diagnosing and troubleshooting issues with an Endpoint Services product as well as client interactions with the Endpoint Services product.
  • Demonstrated system administration experience with Windows or Macintosh operating systems (Server and Desktop).
  • Demonstrated experience and understanding with foundational network technologies such as DHCP, DNS, PXE, Netboot, multicast.
  • Programming experience in at least one relevant language.
  • Proven creative problem solving skills.
  • Experience leading a team of IT professionals.
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Demonstrated commitment to customer service.
  • Experience in participating in diverse workgroups.
  • Demonstrated knowledge and understanding of service life cycle management processes including but not limited to change management, monitoring, testing, release management, security, capacity planning, business continuity, and disaster recovery.
  • Basic project management skills and knowledge.

 

Lead Requirements

  • Minimum five to seven years of experience in an information technology field.
  • Minimum four years of experience with endpoint services management and deployment tools used in conjunction with Windows, Mac OS or mobile devices; such as SCCM, Munki, Airwatch or others.
  • Demonstrated system administration experience with Windows or Macintosh operating systems (Server and Desktop).
  • Demonstrated experience and understanding with foundational network technologies such as DHCP, DNS, PXE, Netboot, multicast.
  • Experience diagnosing and troubleshooting issues with an Endpoint Services product as well as client interactions with the Endpoint Services product.
  • Programming experience in at least one relevant language.
  • Proven creative problem solving skills.
  • Demonstrated experience developing and executing entire projects using project management best practices.
  • Experience planning, developing, and implementing a new IT service of significant impact.
  • History of continuous professional development.
  • Experience leading a team of IT professionals.
  • Demonstrated experience with leadership concepts, such as coaching, mentoring, delegation, culture and understanding of presence.
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Demonstrated commitment to customer service.
  • Experience in participating in diverse workgroups.
  • Experience with SQL, WQL, and/or SSRS.

 

Preferred Requirements

  • History of continuous professional development.
  • Experience with Active Directory.
  • Experience with leadership concepts, such as coaching, delegation, culture and understanding of presence.
  • Experience with a programming language to be used for automation and report delivery.
  • Experience with SQL, WQL and / or SSRS.
  • Demonstrated willingness to learn and is self-motivated.
  • Experience with packaging applications for use in an endpoint management system.
  • Knowledge of IT environments in University settings.
  • Demonstrated knowledge of accessibility and usability standards.
  • Relevant and recent training and certification to Endpoint Systems.

 

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  Applicants should have a current, valid legal authorization to work in the United States. The start date is as soon as possible after search closes.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

 

To Apply

For full consideration, applications should be received by July 31, 2017. Please create a candidate profile at https://jobs.illinois.edu and upload a combined package of materials in one file – PDF preferred (letter of application, resume, and the contact information for three professional references).  For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

Regular Lab Hours
Monday - Thursday: 8:00 am - 12:00 am
Friday: 8:00 am - 10:00 pm
Saturday: 12:00 pm - 8:00 pm
Sunday: 12:00 pm - 12:00 am
For vacation hours in all labs click here

Location
English Building
608 S. Wright Street
Room 8

Phone: (217) 244-0386

Scheduling and Reservations
The English Building Computer Lab is a general access lab only. It cannot be reserved for classes.

Available Equipment

  • Printers (2 available)
  • Scanners (3 available)
    • Espon Perfection V30 flatbed scanner
    • Fujitsu Scansnap iX500
    • Espon Perfection V30 flatbed scanner
  • Dell OptiPlex 9020 All-in-one desktops (23 seats)
    • Base Unit: 3.1 GHz quad-core Intel Core i7
    • Windows 10 (64 bit) 
    • Memory: 8 GB RAM
    • Video: 2 GB RAM
    • CD-ROM: CD-RW/DVD drive
  • 27" inch Apple iMacs (33 seats)
    • Base Unit: 3.2 GHz quad-core Intel Core i5
    • Dual boot Windows 10 and Mac OS X 
    • Memory: 8 GB RAM
    • Video: 1 GB RAM

Back to Computer Lab Locations and Hours

eText is a digital book textbook platform that can embed multimedia, notes, and assignments directly into a digital textbook. eText content can be used with any computer, tablet, or phone. All content is accessible to students with visual and hearing impairments.

Technology Services Software Services provides a web-based storefront for the purchase of campus eText offerings. Questions or issues regarding the purchase of eTexts may be directed to the WebStore at webstore@illinois.edu. Questions regarding the use or support of eTexts should be directed to eText@illinois.edu.

Exchange is a collection of collaborative applications used by faculty, staff and graduate students for email, calendaring, task lists, and voicemail.

The following PDF contains an overview to the features contained within a standard course site: Blackboard Learn 9.1 - Getting Started with the Course Environment.

Standard course features in Illinois Compass 2g include:

Control Panel: The area for managing the content, features, users, and appearance of a course. The Control Panel provides access to all the course-building tools. You can expand and collapse items in the Control Panel by clicking any of the menu buttons.

Files: The Files area is a course's document repository that can be used to keep and organize course-related files. You can upload a file once and reuse it in multiple areas of the course.

Course Tools: Tools for communication, collaboration, assessments, etc. in a course.

Evaluation: Provide tools for tracking user performance and activity.

Grade Center: The Grade Center area provides access to the full Grade Center page. This area was known as the Grade Book in Illinois Compass.

Users and Groups: Tools to search students enrolled in the course and organize students into groups.

Customization: Access to customize the course properties such as course availability, tool availability, and course appearance.

Packages and Utilities: Allows instructors to copy a course, import, export, and archive features for a course.

Help: Provides access to the Blackboard Learn Guide and On Demand Learning Center.

Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and networks. Field Consultants are contracted on a yearly basis.

The firewall protects the University network from external threats and attacks. Depending on customers’ needs for security, departmental network administrators can place their subnet ranges into different firewall groups with different levels of protection.

Federal Student Aid (FSA) has identified a malicious phishing campaign that may lead to potential fraud associated with student refunds and aid distributions.

Below is an example of the phishing email being sent to students.

Technology Services is here to help instructors and students effectively use Illinois Comapss 2g in their courses. Many of the topics below contain links to other web pages with more detailed explanations. Links with the book icon next to them will take you to step-by-step instructions in our Knowledge Base .

Getting Started with Illinois Compass 2g Topics

The Basics

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Requesting a Course Space

We have expanded your choices when requesting an Illinois Compass 2g space. In addition to Registrar-affiliated spaces, you can now request Development, Training, Collaboration, and Non-Registrar-Affiliated spaces providing new ways to use Illinois Compass 2g.

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Managing Course Access

Illinois Compass 2g space owners assume the responsibility of adding teaching assistants and other guests into their course spaces.

Registrar-affiliated courses will automatically load student rosters daily throughout the term; students who are unenrolled are not automatically removed from the roster, but the course is made unavailable for these students.

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Developing Your Course

Illinois Compass 2g allows you to easily customize your course menu and organize your course contents using any format or structure you prefer. Use the links below to explore the available options and features of Illinois Compass 2g as you consider how to best present your course content.

Understanding the interface

Customizing your course menu

Sorting your Grade Center

Organizing your files in the content collection

Making content available to students

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Communication and Collaboration

Learning is a social process that involves communication and collaboration between classmates, peers, and instructors. Enhance your students' learning using the communication and collaboration tools available in Illinois Compass 2g.

Keeping students informed

Discussions, blogs, and journals

Working with groups

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Assessing Student Work

Grading student work

Creating assignments

Creating and managing exams and quizzes

Detecting plagiarism with SafeAssign

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Adding Interactivity and Multimedia

Interactivity in the classroom

Streaming media

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Learn More

Contact the Technology Services Help Desk to schedule an individual or group consulation and let us help make teaching with Illinois Compass 2g even easier.

Lynda.com provides more than 6 hours of online video tutorials focusing on Blackboard Learn 9.1. Urbana/Champaign campus faculty, students and staff visit - go.illinois.edu/lynda and search for "Blackboard" for access to these informative videos.

For further information about Illinois Compass 2g from the company providing the platform on which Illinois Compass 2g is built, consult the Help documentation at Blackboard Library or their OnDemand Learning Center.

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Google Apps @ Illinois is a suite of communication and productivity applications that provides email, online document collaboration, file storage, chat, and calendar services to University of Illinois faculty, staff, and students.

The Personal Information Protection Act (PIPA) specifically requires public universities, such as the University of Illinois, and other data collectors to notify affected individuals whenever a breach of the security of the data collector's system data occurs. PIPA is the enactment of House Bill 1633, which was signed into law in June, 2005, and went into effect on January 1, 2006. With PIPA, Illinois became only the second state in the country to respond to major security breach cases (e.g., ChoicePoint).

The Personal Information Protection Act creates several stipulations for notifying affected persons of a data breach.

What is a breach of security systems?

The definition of a breach under the Act is: "unauthorized acquisition of computerized data that compromises the security, confidentiality, or integrity of personal information maintained by the data collector." As long as an institution "handles, collects, disseminates, or otherwise deals with nonpublic personal information" it is considered a data collector. Accessing the data is not a breach, so notification does not have to occur every time the data is collected. But if the data is accessed and used for a purpose unrelated to the University's business or if it is made available to further unauthorized disclosure, this would also be considered a breach.

What data is protected?

"Personal data" is the term for protected information that is used in PIPA and it is defined as:

An individual's first name or first initial and last name, in combination with any one or more of the following:

  1. Social security number
  2. Driver's license number or State identification card number
  3. Account number or credit or debit card number, or an account number or credit card number in combination with any security code, access code or password that would permit access to an individual's financial account.

It is important to note, as the University is a public institution, "personal information" does not include publicly available information or public records.

Who do I contact if I have questions or suspect I have had a security breach?

For additional information on the Personal Information Protection Act please consult directly with Joe Barnes, Chief Privacy and Security Officer, by calling 265-6447 or emailing him at jdbarns1@illinois.edu.

To report a potential security breach related to the Personal Information Protection Act, please contact the campus Security Office at 265-0000 or email security@illinois.edu.

The University has a formal procedure for handling security-related incidents and units must not attempt to respond to incidents involving confidential information on their own. The responses will be coordinated by the Security Office within the Office of the CIO in partnership with Campus Legal Counsel.

What types of notification required?

Notification to individuals

Notification must be made in the most expedient time possible without unreasonable delay. However, time may be taken to determine the scope or the breach as well as to restore the integrity and security of the system.

There are three acceptable means of notification:

  • Written notice
  • Electronic notice
  • "Substitute notice" - This is when it is not feasible to provide written or electronic notice because
    • the cost of the notice would exceed $250,000 or
    • there are over 500,000 people to notify or
    • the data collector doesn't have sufficient contact info

If substitute notice was the only option available, then there are three steps that must be taken for substitute notice:

  1. email notice if the data collector has an email address for the subject persons
  2. conspicuous posting of the notice on the data collector's web site
  3. notification to major statewide media.

Recommended actions

  • Review all current administrative processes for confidential information
  • Inventory computer systems and databases for confidential information
  • Delete confidential data where not absolutely necessary
  • Encrypt confidential data, such as SSNs, if they must be used
  • Do not permit the storage of confidential data on home computers or laptops
  • Do not send confidential data through email unless it is encrypted
  • Do not use the web as a file transfer mechanism without adequate protections
  • Do not allow commercial search engines to index confidential web sites
  • Review the University's SSN policy
  • Review the University's Information Security Policy

Additional notes

The act specifically forbids a waiver of the notification requirement. Therefore, even if someone agreed to exempt the University of Illinois from the notification requirement, the exemption would be void.

The Technology Services Help Desk provides phone, email, and walk-in consulting for technology services and other computing needs to students, staff, faculty and other affiliates of the University of Illinois at Urbana-Champaign.

Phone: (217) 244-7000 or (800) 531-2531
Email: consult@illinois.edu
Fax: (217) 333-4368

Technology Services Help Desk
1211 Digital Computing Lab
1304 W. Springfield Ave, Urbana, IL 

If you are affiliated with the Chicago (UIC) or Springfield (UIS) campus, please contact their respective IT help desks.

Hours

  • Monday through Friday - 8:00 AM to 9:00 PM
  • Saturday and Sunday - 12:00 PM to 5:00 PM

The Help Desk is closed on campus holidays. 

Working at the Help Desk

The Help Desk relies on student employees to provide excellent support services to the University of Illinois. If you are interested in working in the Help Desk, please visit the Student Employment page for more information.

The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.

500 million. 68 million. 32 million.

That’s how many accounts have been hacked at Yahoo, Dropbox, and Twitter, respectively, in the past couple years...and that’s just the tip of the iceberg.1 Fraud, stolen identities, stolen credentials. They're all incredibly common.

Your email, medical records, bank account, credit cards, and so much more are secured behind two very small things: your username and your password. Usernames are easy to guess or find online. That leaves one line of defense: your password.

How secure is your password and what are you doing to keep yourself secure?
 

Passwords

  • Use different passwords for each site you visit: If someone hacks one account and gets your password, how many other sites, or how much data can they access, using that same password?

    • Set a different password for each website you log into.

  • Use a password management tool: A password management tool allows you to safely store your passwords in an encrypted tool. There are many software options to help you manage your credentials, security questions, etc. Some popular, and safe, options include 1Password, LastPass, or PassKey.

  • Use the longest password possible: Different sites have different limitations on the number of characters you can use in your password. Longer passwords are often harder to guess or hack than shorter ones.

    • The University of Illinois allows NetID passwords that are 127 characters long.

  • Use Two-Factor Authentication: Two-factor authentication (2FA) requires something you know (your NetID password) and something you own and have (your phone) to log in to a service. Without having your phone, a hacker won’t be able to receive the phone call or text message required to log into your account.

  • Stop bad password habits: This is pretty simple. Don’t use your address, birthdate, or other easily recognized or obtained information in your passwords.

    • Check out this handy little video for more on bad password habits.

  • Provide obscure answers to security questions: Many times, security questions have answers that are easily obtained by hackers. Your first pet’s name? Your kindergarten teacher’s name? Your mother’s/father’s middle name? Without thinking about it, many people include this information in blogs or social media posts.

    • Instead of answering the question directly, consider adding an appended word to the end of the answer. For example, if the question is, “What city were you born in?,” answer “chicagobaseball” instead of “chicago.”

    • Another option is to provide a completely bogus answer, which is easily documented and saved in a password manager. For example, if the question is, “What was your kindergarten teacher’s name?,” answer “Jamaica” instead of the real answer.

  • Set a device passcode/password: Set your device to require a passcode or password after waking up from sleep or to unlock the screensaver. It sounds simple, but many devices are accessed because they weren’t password protected.

Should you have questions about protecting yourself, passwords, or any other security-related information, contact the Technology Services Help Desk at 217-244-7000 or consult@illinois.edu.

 

Illini Hall Computer Lab

The Illini Hall Computer Lab is primarily used for academic classes and training.

Regular Lab Hours
Monday - Friday: 9 am - 7 pm
Closed Weekends
For vacation hours in all labs click here

Location
Illini Hall Room 23 (Lower Level)
721 S. Wright Street
Phone: (217) 244-2111

Scheduling and Reservations

Available Equipment

  • Printer (1 available)
  • LCD Projector (2 available)
  • Optiplex 7050 w/23" monitors (20 seats)
    • 3.6 GHz quad-core Intel Core i7
    • Windows 10 64bit
    • Memory: 16 GB RAM
    • 1 GB Video Ram

Back to Computer Lab Locations and Hours

 

Information security is not the primary calling of the University of Illinois—the university’s overarching mission is being a world-class teaching and research institution.  But what if a security incident drained away millions of dollars from the university budget? What teaching and research would have to be cancelled to pay for it? What tools could we not purchase? What renowned faculty would we be forced to forego hiring?

FACT:  The average cost of a single data breach in 2015, according to the Ponemon Institute’s annual study, was about $4 million.

This includes costs for:

  • Forensic Investigations
  • Lawsuit judgments and settlements
  • Notification of affected individuals
  • Media/PR management
  • Credit monitoring costs
  • Repairing the security flaw
  • Legal fees
  • Restoring/rebuilding systems

Then there are the indirect costs associated with a data breach, such as loss of business—what grants would we lose or have to pay back after a major loss of data?

There is also a loss of productivity associated with security incidents, as researchers are unable to access their data for many weeks, systems may be locked away as criminal evidence, and as other university personnel are directed away from their normal activities to deal with the incident.

The 2013 data breach at the retailer Target has cost the company about $300 million so far. What would the university need to cut from the budget to pay for that?  Addressing information risk up front is a much less expensive way to deal with the problem, one that maximizes the university’s ability to pursue its primary mission.

What is Illini Secure?

Illini Secure is the information security program at the University of Illinois at Urbana-Champaign. It was created with two aims in mind:

  • Settle the “best practices” question by tying information security requirements to an externally recognized framework of security controls
  • Present information security to senior administration as a business risk item, rather than as a security issue
  • More information about the university program can be found at https://cybersecurity.illinois.edu

How does Illini Secure achieve these goals?

The Urbana campus received about $300 million in federal grants in FY2015—most from agencies required to comply with the Federal Information Security Management Act (FISMA).  FISMA designates the National Institute of Standards and Technology (NIST) as the organization responsible for developing standards and guidelines to implement FISMA. 

For this reason, Illini Secure has adopted the NIST framework as best aligning with the risk goals of the university. Each of the new IT Security Standards maps back to one or more NIST requirements.

The second purpose of Illini Secure is to collect data in regular "snapshot" assessments to develop metrics for decision makers that will help them to quantify the return on the security investment, and balance the cost of information security against the risk of loss.

Standards

Accordingly, the following Information Security Standards have been developed and implemented as requirements for all persons who use university technology resources, including all university students, faculty, researchers, staff, vendors, guests, affiliates, collaborators, etc.

The requirements pertain to all University data and IT resources owned, leased, operated or provided by the Urbana Campus, whether directly connected to university infrastructure or present in off-campus resources such as personally-owned devices, devices owned by another organization, or “cloud” providers of services, data storage, and infrastructure.

The standards are:

Questions about implementation should be directed to securitysupport@illinois.edu

In the event of a campus emergency, Illini-Alert sends email and text messages, posts to Facebook and Twitter and triggers the Emergency Web Alert System for University websites.

IlliniSpaces is an application designed to help students find campus study spaces that meet specific criteria. It is currently available as mobile-optimized web application that can be accessed from any desktop computer or mobile device.

As the online learning management system for Illinois, Illinois Compass 2g lets students, faculty, and staff check grades, submit assignments, and store and download instructional and training materials. It is possible to use Illinois Compass 2g from any computer, tablet or phone.

The Course Groups feature allows instructors and students to create groups of students within a course. These Course Groups have their own area in Blackboard Learn to collaborate on Course work. These spaces are equipped with tools that can assist in this collaborative process.

Course Group Tools

The following tools are made available to a Course Group:

Group Blog
Users within the Group can add entries and comments to the Group Blog in order to share ideas. Group Blogs can be graded, but once a Group Blog is set to be graded, it cannot be changed. When a grade is added for a Group Blog, the grade is automatically given to all the members of the Group and is populated in the corresponding column in the Grade Center for each Group member. All members are assigned a grade, regardless if a member did not contribute. An individual member’s grade can be edited to assign a different grade than the Group’s. (Learn more on Blackboard's website)

Collaboration
Users within the Group can create and attend real-time Chat or Virtual Classroom sessions. (Learn more on Blackboard's website)

Group Discussion Board
Users within the Group can communicate as a Group, as well as create and manage their own forums. The Group Discussion Board is available only to Group members, not to the entire course. (Learn more on Blackboard's website)

File Exchange 
Users within the Group and Instructors can use this tool to upload documents to the Group area and organize them through the creation of folders in which their items are stored. All Group members and the Instructor can add files. They can also delete files, regardless of who added them. Files appear in the order they were uploaded. This tool is only available to Groups. (Learn more on Blackboard's website)

Send Email
Users within the Group can send email messages to selected members or the entire Group. (Learn more on Blackboard's website)

Group Journal
Users within the Group can share their thoughts with each other and communicate with the Instructor. Journal entries made in the Group Journal are visible to all Group members and the Instructor. Group Journals can be graded, but once a Group Journal is set to be graded, it cannot be changed. When a grade is added for a Group Journal, the grade is automatically given to all the members of the Group and is populated in the corresponding column in the Grade Center for each Group member. All members are assigned a grade, regardless if a member did not contribute. An individual member’s grade can be edited to assign a different grade than the Group’s. (Learn more on Blackboard's website)

Group Tasks
Users within the Group can define and separate the workload into tasks, while distributing the list to the entire Group. Each task has a status and a due date to help keep members on track. Group members can view the Group assigned tasks in the Group Tasks tool or in the Course Tasks tool. Other Course members and the Instructor will not see tasks for Groups they are not enrolled in when viewing the Course Tasks tool. (Learn more on Blackboard's website)

Group Wiki
Wikis are used to create a collaborative space for Group members to view, contribute, and edit content. By default, Group Wikis can be read by all Course members, but only members of the Group can make a comment on a Group Wiki page. The Instructor can change the default setting to allow only Group members to view a Group Wiki. Group Wikis can be graded, but once a Group Wiki is set to be graded, it cannot be changed. When a grade is added for a Group Wiki, the grade is automatically given to all the members of the Group and is populated in the corresponding column in the Grade Center for each Group member. All members are assigned a grade, regardless if a member did not contribute. An individual member’s grade can be edited to assign a different grade than the Group’s. (Learn more on Blackboard's website)

Take advantage of the training and consultation services outlined below to get started using Illinois Compass 2g today.

Learn with your colleagues

Hands-On Workshops
The Center for Innovation in Teaching and Learning (CITL) offers a variety of hands-on workshops to help you use the Illinois Compass 2g service effectively. We highly recommend the “2g Essentials” workshop, which provides a comprehensive overview of the tools available within Illinois Compass 2g.

Check the CITL training calendar to learn more about training opportunities: go.illinois.edu/citlcalendar.

Teaching with Technology Brown Bag Series
This free and lively forum features instructors and staff discussing their use of new and emerging technologies in the service of teaching and learning. All events take place in 23 Illini Hall from noon until 1pm. Refreshments served. 

Learn from consultants

CITL consultants are available for one-on-one appointments to help you learn how to tailor the Illinois Compass 2g service to meet your needs. Consultants can quickly assess your teaching and learning goals and suggest proven strategies and practices to facilitate and enhance how you employ technology in your teaching. 

Schedule an appointment with a CITL consultant by filling out this form: go.illinois.edu/citlconsultrequest.

Learn on your own

Lynda.com is widely recognized as the industry leader in online learning; their library contains over 1,200 courses and 73,000 tutorials organized by subject, software, and instructor. Students, faculty, and staff at the University of Illinois have free access to Lynda.com courses. Taught by industry experts, these videos will be available 24/7 to accommodate your busy schedule and to allow you to learn at your own pace.

Log into Lynda.com and seach for "Blackboard Learn" to view related video tutorials: go.illinois.edu/lynda.

Blackboard Learn powers Illinois Compass 2g. Blackboard's On Demand Learning Center includes short, interactive video lessons and documentation designed to get you familiar with a feature in 15 minutes or less.

Watch Blackboard Learn videos on using Compass 2g: https://en-us.help.blackboard.com/Learn/Reference/Blackboard_Learn_Videos/Instructor_Videos.

The following links provide more information on using Illinois Compass 2g (powered by Blackboard Learn).

For a series of video tutorials on using Illinois Compass 2g, including topics such as "Working in your course," " Setting your preferences," and "Staying organized and communicating," visit the Blackboard OnDemand Learning Center for Students page.

You may also find the Blackboard Learn tutorials at Lynda.com useful. Log in to gain access to all the video tutorials available through Lynda.com. Use "Blackboard" as your search term when using Lynda.com.

If you prefer text-based tutorials on topics including "Accessing Blackboard," "Content problems," and "Email and Notifications," visit the Blackboard Help for Students page.

If you need further help using Illinois Compass 2g, contact the Technology Services Help Desk at consult@illinois.edu or 217-244-7000.

What is the Illinois Research Network?

The Illinois Research Network is a section of the campus network which is designed to provide unrestricted high-speed access to off-campus locations for specific research purposes, based on the science DMZ model.

What is CARNE?

CARNE (Campus Advanced Research Network Environment) is the campus implementation of the science DMZ principle. The guiding principle behind CARNE is that the campus research community should be able to optimize their access options according to the needs of their individual project so that they can overcome barriers of bandwidth constraint, low-latency requirements, or the restrictions of an active security perimeter and provision themselves with the most efficient network possible.  

CARNE represents a cooperative effort between Technology Services and NCSA to facilitate collaboration among on-campus researchers and the campus' remote research partners.

What is a science DMZ?

"Science DMZ" ("science demilitarized zone") is a portion of a larger network that has been configured and optimized for high-volume bulk data transfer, remote experiment control, and data visualization for high-performance science applications. A science DMZ should be scalable, incrementally deployable, and adaptable to new technologies. In order to achieve the maximum speed and throughput possible, the Illinois Research Network implementation of the science DMZ model, CARNE, doesn't pass through the regular campus exit architecture, and is neither restricted nor protected by the campus firewalls.

Frequently Asked Questions

Will I need a hardware upgrade before I can access CARNE?

The campus will leverage the existing infrastructure to provide CARNE wherever possible; however, in some cases, investing in new equipment may be necessary to meet the needs of a particular research project.

Is CARNE different from the research network?

CARNE is a vital portion of the Illinois Research Network.

Who is using CARNE?

All participants in the Illinois Research Network including the campus cluster and NCSA Blue Waters.

How is CARNE secured without firewalls or other conventional security measures?

CARNE uses a network security strategy called a passive security perimeter. A passive security perimeter does not sit in the path of network traffic so it doesn't slow down or hinder traffic. Instead, the passive security perimeter receives a copy of network traffic for analysis off-line.  If suspicious activity is detected, action can be taken to block compromised hosts. Technology Services Privacy and Information Security is responsible for the passive security monitoring service. A partnership between Technology Services Privacy and Information Security and system administrators ensures the security of systems on the Illinois Research Network. 

Is there a limit to how long my system can be on the Illinois Research Network or CARNE?

Because of its security implications, systems should only be placed on the Illinois Research Network for the duration of the project it has been requested for, and permission is renewed annually.

For Departmental Researchers

Speed

While the University's network core is a high speed network, the processing time required by the campus firewalls and exit architecture can slow down traffic to off-campus sites — particularly when there is a large quantity of data being transferred, as is frequently the case for high end research networking.

In order to provide high-speed, high-volume network access to off-campus locations, the Illinois Research Network is positioned "outside" the campus firewalls despite the fact that the core routers handle the research network data. Data on the research network doesn't cross through the campus exit architecture on its way to other researchers at other locations.

Low-latency

Latency is the delay between the time that the source computer sends data and the time that the target system receives it. This can affect time-sensitive applications ranging from videoconferencing to remotely monitored surgical procedures.

Because the research network is positioned outside the campus firewalls and exit architecture, research network traffic undergoes far less processing between its source on campus and the Internet. This reduction in campus-based processing significantly reduces latency.

Bandwidth

With the large 9000-byte packet size used as a standard on the research network, and without the restrictions of the firewalls and campus exit architecture, research network participants can transmit a much greater volume of data at higher speeds than would be possible from the standard campus network.

Cost

There is no direct cost to departments for assigning research computing systems to the Illinois Research Network. However, since the Illinois Research Network is positioned outside the campus firewalls and a security design will be needed for each project, there may be indirect costs to your department in the form of increased support time from your departmental IT professionals.

Cautions

  • Individual responsibility for system security: Because the research network is positioned outside the campus firewalls and the associated security they provide, you and your department's team of IT pros will need to design your research systems' security carefully in order to balance speed, latency, and throughput with the importance of protecting both your data and your systems from compromise.

  • Network isolation: Because the research network is positioned outside the campus firewalls, machines placed in the research network will not receive "on campus" access to other University systems. Traffic from the research network to the campus network will pass through the campus firewalls and exit architecture just as though you were working at another location. You may find the campus VPN system valuable in order to access other University systems (within the campus firewalls) from your research computers. ("Outbound" access from University systems to your research computers is not restricted by the firewalls; "inbound" access from your research computers to the University systems can be.)

For Departmental IT Professionals

Limited membership and duration

Departmental systems with a demonstrated need for high-speed, high-bandwidth, low-latency access to other research sites can be placed on this network. Departmental systems with a demonstrated need to be positioned outside the campus firewalls can also be placed on this network. Researchers' desktop systems, web servers, mail servers, and other ordinary computing equipment should remain within the protection of the campus firewalls and within your department's regular IP range(s). Research systems should only remain on the Illinois Research Network for the duration of the project. When the grant ends or the project concludes, the research computing systems should be brought back within your departmental network.

Availability

Membership in the Illinois Research Network is available in any campus building with a direct, wired connection to a campus core node. You cannot place a computer on this network if the network connection you are using is to IllinoisNet Wireless or another wireless network. You must have a physical cable connection to the campus network. You also cannot host a computer off campus, connect via a third party ISP, and join the Illinois Research Network. Research network systems must be located on campus and be connected to the UIUCnet network.

Network configuration settings

  • Technology Services​ DNS management: The research network will use the Technology Services DNS servers for identity management. Use the following DNS settings on research network computers: DNS server: 130.126.2.131

  • IP address ranges used: The research network IP address range available to your department's hosts will be within the 192.17.16.0/21 range. In most cases, your department's section of the research network will be a /28 or /29 segment (providing space for 14 hosts or 6 hosts, respectively). If you need more than 14 hosts allocated to the research network at one time, special arrangements can be made with Technology Services Networking. 

  • Packet Size: Systems placed on the Illinois Research Network must have their standard packet size changed to 9000 bytes in order to function properly.

  • Security considerations: Because the Illinois Research Network is positioned outside the campus firewall, there are several security issues to consider. Departmental IT pros will need to work with your researcher(s) to come up with a plan for securing your departmental subnet within the Illinois Research Network. 

  • Access to resources within the campus firewall: The campus firewall offers different protection levels, from Fully Open to Fully Closed and with several options in between. Computers on the Illinois Research Network are treated as off-campus systems, which means that connections from this network to other University computers will be affected by the firewall protection levels surrounding on-campus systems. If your research systems support PPTP connections, you can connect to the campus VPN using the instructions for your operating system. You'll need to implement split tunneling so that your research data can have unrestricted high-speed access to the Internet and won't be sent through the VPN server, which will slow down the data transfer rates. The only data you should send through the VPN server is the data intended for an on-campus destination. Once you've set up a split tunneling VPN connection, your research network computers will have a secure way to access University resources protected by the campus firewall.

  • Access to departmental resources: If you have a firewall surrounding your departmental network, you'll also need to make arrangements for your computers on the Illinois Research Network to be able to connect to your departmental network. This may involve moving departmental servers into a different access category in your departmental firewall.

How to join the Illinois Research Network

If you've decided that your project would benefit from use of the Illinois Research Network, please send an email to consult@illinois.edu with the subject line containing "Illinois Research Network" or "CARNE".

Students, faculty, and staff use the Illinois Wiki, which is a web-based application, to easily create, edit, and store content in a collaborative online environment.

Infrastructure installation and maintenance manages data and voice cabling, wireless access points, security cameras, digital signage and Distributed Antenna Systems (DAS) within and between campus buildings.

IP Address Management enables IT professionals to manage Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) configuration for their networks and zones, and registers and allocates DNS domains and IP address blocks on behalf of campus. DHCP allows a computer to automatically obtain an IP address when it joins a network, while DNS translates domain names like www.illinois.edu into numerical IP addresses.

IP2Fire is a web application that is designed to give IT pros the ability to retrieve firewall group information for a given IP or range of IP's.

Iris is a web application which enables IT professional network administrators to manipulate network switch ports, and to record which jack is patched to each port.

 

IT Field Consultant or Senior IT Field Consultant
Technology Services at Illinois
University of Illinois at Urbana-Champaign

This is an open and continuous search.  Applications will be reviewed on a business need basis through the closing date of this announcement. 

Technology Services at Illinois is the provider of campus-wide computing, networking, telephone, and instructional technology services supporting academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. 

Technology Services has openings available for IT Field Consultants (Regular or Senior levels) which will be responsible for providing advice, consulting and technical support for campus academic, research, and administrative units; understanding the research, business, and learning environments of their assigned unit; determining the best fit of available IT services for the needs of the unit; specifying, acquiring and adapting technological solutions to unique unit requirements; and providing ongoing technical support. This position involves supporting both Windows based, and Macintosh based systems in an enterprise infrastructure environment; and deploying and maintaining various types of endpoints including servers, desktops, laptops, tablets, mobile devices, and printers.

Technology Services Field Consultants form a collaborative consulting team serving both central services, and local settings. Consultants also act as members of a team, promoting common solutions and exchanging best practices in order to lower overall campus IT costs.  Field Consultants are a part of the Technology Services Field Consulting team within Technology Services at Illinois.  Persons in these positions report to the Manager, IT Solution Services who reports to the Director, IT Support Services.

 Minimum Job Duties and Responsibilities (include but not limited to)

        Assist in planning, research, purchasing, and installation of future systems and products (hardware/software deployment)

        Assist units in establishing the unique technological needs for the unit’s learning and research environment

        Promote use of centralized services, acquire such services and adapt such services to unique needs of unit.

        Analyze, develop, and apply selected IT services to research activities involving the storage, transmission and processing of data and application of technology to increase the effectiveness of faculty research, learning and teaching. 

        Consult with faculty and staff on installation and use of software applications which also interface to or utilize network connections.

        Advise on use of varied computing and communications technology.

        May participate on cross-functional teams, with limited authority for final decision making.

        Help users find tools, software, etc. to meet their needs.

        Solves IT problems with limited supervision.

        Write documentation as required.

        Document work details and time via weekly status report.

        Ensure excellent Customer Service throughout the IT Field Consultant group.

        Partner with Technology Services Support Services by setting and managing the expectations of customers.

        Acts as an advocate for Technology Services clients in service planning and deployment across the organization.

        Resolves customer satisfaction issues.
 

Senior level Job Duties and Responsibilities

  • Work with units to establish the unique technological needs for the unit’s learning and research environment.
  • Administration and customization of centralized network services, local LAN switch management, unit level management of desktops, including unit strategies for best delivery of needed applications to unit.
  • Promote use of centralized services, acquire such services and adapt such services to unique needs of unit.
  • Provide cost-benefit analysis of alternative solutions to centralized services where required but strongly promote use of cost effective centralized services.
  • Participate in planning, research, purchasing, and installation of IT systems and products (hardware/software deployment).
  • Analyze functional and performance issues associated with unit’s use of technology, collaborate with peers on possible solutions and implement correction actions in a timely manner.
  • Apply technology with minimum of supervision and using considerable evaluation, originality and/or ingenuity.
  • Work on cross-functional teams, with limited authority for final decision making.
  • Consult with users on installation and use of software applications which also interface to or utilize network connections, and optimize systems for best performance.
  • Advise on use of varied computing and communications technology.
  • Communicate IT services and strategies via presentations and documentation to supported users, college administrators, and IT peers.
  • Understand the mission of Technology Services, the Technology Services Field Consulting group, and the assigned department/working group.
  • Understand the function and purpose of the assigned group and how this relates to other University unit and college functions and purposes.  Is aware of how University requirements affect assigned unit requirements. Document work details and time via weekly status report.
  • Collaborate with other IT professionals, both within and outside of consulting group, to achieve IT service success.
  • Consult with faculty and staff to find tools and software to meet their needs.
  • Identify and solve IT problems independently.
  • Write documentation as required.
  • Promote excellent Customer Service throughout the IT Field Consultant group.
  • Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
  • Partner with Technology Services IT Service Delivery team by setting and managing the expectations of customers.
  • Act as an advocate for Technology Services customers in service planning and deployment across the organization.
  • Resolve customer satisfaction issues. 

Education

  • Bachelor’s degree or higher.

Experience

  • At least one year of relevant experience.  
  • Demonstrated experience and expertise with Windows, Macintosh, or UNIX operating systems on TCP/IP networks.  
  • Experience providing IT solutions through Cloud services providers.
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.  
  • Demonstrated commitment to customer service. 
  • Experience in participating in diverse workgroups. 

Preferred Experience

  • Experience administering TCP/IP LANs.  
  • Server system administration experience.  
  • Experience diagnosing network problems and maintaining network security.  
  • Windows, Macintosh, or UNIX workstation administration experience.  
  • Training experience.  
  • Experience managing support staff or facilities.  

Knowledge Requirements

  • Computing hardware aptitude.

Additional Requirements for Senior Level

Experience

  • At least three years of relevant experience.
  • Technically skilled with most, if not all, of the following concepts: RAID, server virtualization, desktop virtualization, networking (OSI Model), IT security, OS imaging, Active Directory, GPOs, and MS Office. 
  • Experience administering TCP/IP LANs.
  • Server system administration experience.
  • Experience diagnosing network problems and maintaining network security.
  • Windows, Macintosh, or UNIX workstation administration experience. 

Preferred Experience

  • Project management skills. 

Knowledge Requirements

  • Understand IT service processes and configuration management. 
  • Understand common network services like DNS, DHCP, VoIP. 
  • Knowledge of scripting or programming in at least one language. 
  • Basic knowledge of network concepts like routing, switching, or wireless technologies. 
  • Basic knowledge of security concepts like access control, authentication/authorization. 
  • Advanced computing hardware aptitude. 

Training

  • At least partial completion of an IT related certification/training program such as Microsoft, Oracle, Project Management, U of I training cert, security, A+. 

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

To Apply

For full consideration, applications should be received by December 7, 2018. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

 

 

 

 

 

IT Infrastructure Specialist, Server and Application Administration or 

Senior IT Infrastructure Specialist, Server and Application Administration 

Technology Services 

University of Illinois, Urbana-Champaign 

 

Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic and research activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. Our mission is to provide a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions. 

 

Technology Services has an opening for a IT infrastructure Specialist or Senior IT Infrastructure specialist in the Windows Server Administration & Applications Team (WSAA). This team works to provide infrastructure solutions for diverse distributed academic and administrative units on campus. WSAA team members are expected to understand the needs of these diverse units and provide common infrastructure solutions, and ongoing support across the multiple units. Primary responsibilities include the management of servers and server applications, on premise or in the cloud, and support of client access and authorization to local and non-local systems and services. Support in all of these areas includes advice on the procurement and deployment of these various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT. 

 

Primary Position Function: 

Responsible for support of unit or campus level computing infrastructure to include management of server and server-application infrastructure, on-premise or through cloud providers, support of client access and authorization to local and non-local systems and services. Support in all of these areas includes advice on the procurement and deployment of these various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT. Interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions. 

 

Additional Primary Position Function for Senior Level: 

 

Function as a subject matter expert in at least one area of campus IT infrastructure need (such as AWS, Windows Server OS, Linux Server OS) which includes proactively changing services to accommodate changes in vendor and Higher Ed direction. 

 

Major Duties and Responsibilities: 

 

* Support unit IT infrastructure needs. 

* Provide ongoing operating system and application security on Windows, Mac, or Linux servers. 

* Provide guidance to units in evaluating the technological needs for the unit’s learning, research and teaching environment and in developing plans to meet those needs. 

* Participate in the Windows Server and Application Administration team and other cross functional teams. 

* Interact regularly, both formally and informally, with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability. 

* Guide in the identification, evaluation, procurement, and implementation of technology systems and services for customers. 

* Facilitate use of centralized, shared, and third-party services to meet unit needs most efficiently and cost-effectively. 

* Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units. 

* Proactively identify gaps in available IT services and resources, and provide guidance in the development of plans to help fill these gaps. 

* Perform work responsibilities with limited supervision. 

* Work with units to maximize their return on IT investment. 

* Act as an advocate for units in conversations with on and off-campus service providers. 

* Work in partnership with IT Service Delivery colleagues to provide infrastructure support and technical expertise to colleagues and their ITSD customers. 

* Write documentation and knowledge base articles as required. 

* Investigate and resolve customer satisfaction issues. 

* Understand organizational processes and make recommendations for continual improvement of those processes in order to make Technology Services more effective, efficient, and agile in support customer needs. 

* Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus. 

Additional Major Duties and Responsibilities for Senior Level: 

 

* Analyze functional and performance issues associated with unit’s use of support IT infrastructure and function as a subject matter expert working in the Windows Server and Application Administration team. 

* Apply technology with minimum of supervision and using considerable evaluation, originality and/or ingenuity. 

* Act as a mentor to Junior level IT Infrastructure Specialists. 

* Communicate IT services and strategies via presentations and documentation to supported users, college administrators, and IT peers. 

Position Requirements and Qualifications 

 

Education 

 

Bachelor’s degree or higher. 

Experience 

* Customer service experience. 

* Experience using, installing, and maintaining Microsoft Windows Server or Linux/UNIX operating system and server-based applications. 

* Experience with Active Directory. 

* Experience supporting a networked computing environment. 

Preferred Experience 

* Experience working in diverse workgroups. 

* Experience collaborating in a high performance team environment. 

* Experience working in complex organizational structures. 

* Experience supporting servers in a virtual environment. 

* Experience utilizing Amazon Web Services to provide IT solutions. 

* Experience with conducting training for IT staff and supported customers. 

Knowledge Requirements 

* Familiarity with cloud service providers – either SaaS, IAAS, or PaaS models. 

* Excellent problem solving skills. 

* Strong listening and communication skills. 

* Ability to explain technical services and solutions to non-IT audiences. 

Preferred Knowledge Requirements 

* Familiarity with existing IT services and solutions in support of research and/or teaching and learning. 

 

Additional Position Requirements and Qualifications for Senior Level 

Experience 

* Five years of IT infrastructure support experience. 

* Demonstrating experience participating in and leading projects. 

Knowledge Requirements 

* History of continuous professional development. 

 

Training 

* Completion of an IT server related certification/training program (such as AWS, Microsoft, Linux) 

Appointment Status and Salary 

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement). For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu. Salary is competitive and 

commensurate with qualifications and experience. There will be no relocation costs included in this package. The start date will be as soon as possible after the close date. 

To Apply 

For full consideration, applications should be received by September 3, 2018. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume. The online application will require names and contact information for three professional references. The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222. 

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

IT Security Analyst or Senior IT Security Analyst (Extended)
Office of the CIO
Technology Services at Illinois
University of Illinois at Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic and research activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. Our mission is to provide a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions.

Technology Services has an opening available for IT Security Analyst or Senior IT Security Analyst. This position is primarily focused on cybersecurity vulnerability assessment and proactive analysis of security data within Splunk for all campus and University systems and computing resources. This includes scanning for vulnerabilities, evaluating scope and exposure, working with system and service owners to patch, isolate, or otherwise mitigate critical vulnerabilities; developing exposure metrics, detecting trends, and assisting the team in developing controls or defensive measures.  Both the minimum requirements and desired qualifications will be considered in choosing the most qualified candidates.  This position reports to the Assistant Director, Privacy and IT Security Infrastructure who reports to the Chief Security and Privacy Officer.

Primary Position Function

Respond to and handle cybersecurity attacks upon the University. Analyze and respond to attacks, compromises, and breaches. Proactively develop defensive security measures and capabilities. Handle information security incidents and other adverse information security events.

Major Duties and Responsibilities

  • Use forensic, incident response, and process expertise to respond to and investigate system, service, or network attacks and breaches.
  • Work in one or more of the following domains including but not limited to Data Security, Digital Forensics, Incident Response and Analysis, IT Systems and Operations, Network Security, Systems and Applications Security or Vulnerability Management.
  • Apply professional information security knowledge, skills, and abilities with supervision on projects and programs.
  • Work with IT Security Engineers to plan and build proactive defenses, automation, and event detection into the University IT infrastructure.
  • Work with local, State, and Federal law enforcement as well as with University staff on personnel and other investigations involving regulated private information.
  • Maintain a professional expertise by attending outside seminars/courses and thorough review of published literature.
  • Participate in team discussions to formulate new or enhance existing processes, policies, and standards.
  • Review existing procedures and practices with operational staff across the University and implement University standards and industry best practices for security.
  • Provide excellent quality of Customer Service on behalf of the IT Security Office.
  • Set and manage customer expectations through partnership with Technology Services Service Center.
  • Advocate for Technology Services clients in service planning and deployment across the organization.
  • Resolve customer satisfaction issues.
  • Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.
  • Work non-traditional hours and respond to on-call requests in a 24 x 7 service environment.

 

In addition, Senior IT Security Analyst Major Duties and Responsibilities

  • Represent the security office in collaborative initiatives.
  • Draft procedural documentation.
  • Generate analysis documents for technical security issues and present to both technical and mid to higher-level executive leadership audiences.
  • Participate and manage internal and University meetings.
  • Participate in team discussions to formulate new or enhance existing processes, policies, and standards. Drive discussions as needed to represent the incident response or forensic functions.
  • Collaborate with peers to complete complex technical solutions with limited supervision.
  • Review existing procedures and practices with operational staff across the University and implement University standards and industry best practices for security.

 

Organizational Chart

Vice Chancellor for Academic Affairs and Provost

Chief Information Officer
Chief Security and Privacy Officer
Assistant Director, Privacy and IT Security Infrastructure
IT Security Analyst and/or Senior Security Analyst

Position Requirements and Qualifications 

Education

Bachelor's degree.

Preferred Education

Bachelor’s degree in related field.

Experience – IT Security Analyst

  • One or more years in an IT security role or IT support role with significant security responsibilities.
  • Demonstrated expertise in one or more of the following domains Data Security, Digital Forensics, Incident Response and Analysis, IT Systems and Operations, Network Security, Systems and Applications Security or Vulnerability Management.
  • Excellent oral and written communication skills.
  • Individuals will be required to submit to a background examination. 
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Demonstrated commitment to customer service.
  • Experience functioning in diverse workgroups.

 

Experience – Senior IT Security Analyst

  • Two or more years in an IT security role or IT support role with significant security responsibilities.
  • Demonstrated expertise in one or more of the following domains Data Security, Digital Forensics, Incident Response and Analysis, IT Systems and Operations, Network Security, Systems and Applications Security or Vulnerability Management.
  • Excellent oral and written communication skills.
  • Individuals will be required to submit to a background examination.
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Demonstrated commitment to customer service.
  • Experience functioning in diverse workgroups.

 

Preferred Experience - IT Security Analyst

  • One or more years of experience in an academic campus IT environment.
  • Experience working with or for a dedicated IT security office.
  • Experience working with IT Security Incident Response.
  • Experience performing malware analyses.
  • Experience performing vulnerability scans in a professional environment.

 

Preferred Experience – Senior IT Security Analyst

  • One or more years of experience in an academic campus IT environment.
  • Experience working with IT Security Incident Response.
  • Experience performing malware analyses.
  • Experience performing vulnerability scans in a professional environment.

 

Knowledge Requirements - Senior IT Security Analyst

  • Familiarity working with a Security Event Management product.
  • Familiarity with security event triage
  • Familiarity with enterprise forensic tools.

 

Preferred Knowledge Requirements – IT Security Analyst

  • Familiarity working with a Security Event Management product.
  • Familiarity with security event triage.

 

Training Requirements - Senior IT Security Analyst

  • Completion of at least one information security certification is required after working one year. 

 

Preferred Training - IT Security Analyst & Senior IT Security Analyst

  • GSEC, GCIH, GCIA, CISSP, CEA, MCA, CCSA, CISA or similar certifications highly desired.

 

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  Applicants should have a current, valid legal authorization to work in the United States.  The start date will be as soon as possible after the close date.

 

To Apply

For full consideration, applications should be received by August 15, 2017.  Interviews and hires may take place before the closing date, but all applications received by the closing date will receive full consideration.

Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application, resume, and the names of three professional references including address, telephone, and email information.  The online application will require names and contact information for the three professional references.  Three letters of recommendation will be required for Search Finalists.  Employment requires a criminal background check.  For further information about this position, please contact Lori Oakes at TechSvc-HR@mx.uillinois.edu or call (217) 333-4222.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or criminal conviction history. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (www.inclusiveillinois.illinois.edu).

IT Security Engineer or Senior IT Security Engineer
Office of the CIO
University of Illinois, Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic and research activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. Our mission is to provide a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions.

Technology Services has a job opening available for IT Security Engineer or Senior IT Security Engineer. This position is focused on cybersecurity solutions engineering and development; security design and recommendations for projects, security support, and cybersecurity vulnerability assessment. This includes development of technical solutions and automation for internal and external requesters; operational security input in all manner of strategic projects, identification, evaluation, mitigation, and/or response to vulnerabilities; response to security requests, and other proactive security duties as warranted. Both the minimum requirements and desired qualifications will be considered in choosing the most qualified candidates. This position reports to the Assistant Director, Privacy and IT Security Infrastructure who reports to the Chief Security and Privacy Officer.
 

Major Duties and Responsibilities

  • In consultation with senior IT security engineers, provide expert advice related to security analysis and design.
  • Define and coordinate security requirements and controls within the various stages of the solutions engineering and development process.
  • Design, develop, test, and implement expert technical solutions which advance both Privacy and Security’s and larger-scoped strategic initiatives. 
  • With guidance from senior vulnerability assessment staff perform vulnerability, risk analyses, and risk process facilitation of existing and planned systems.
  • Partner with e-learning faculty and technologists to ensure privacy protections are built into teach and research systems.
  • Collaborate with other security staff on an as-needed basis in advanced security incident investigations.
  • Apply understanding of regulatory standards and subject matter expertise to promote compliance and risk-based controls prioritization.
  • Plan and conduct reviews to monitor and evaluate system conformance with organizational security policies, standards and guidelines.
  • Maintain a professional expertise by attending outside seminars/courses and thorough review of published literature.
  • Work with individuals across the University of Illinois System to review existing practices and implement standards and industry best practices for IT security.
  • Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement
  • Provide excellent customer service. 
  • Set and manage customer expectations through partnership with Technology Services Service Center.
     

Additional Major Duties and Responsibilities for Senior IT Security Engineer

  • Provide expert advice related to security analysis and design.
  • Work collaboratively as an important part of the Privacy & Security Engineering team, and facilitate important team decisions.
  • In partnership with manager, oversee and coordinate further development of junior IT security engineers.
  • Design, develop, and document consistent, sustainable, executable action steps, focusing on developing capacity through automation.
  • Promote awareness of security issues among management and ensure sound security principles are reflected in the organization's vision and goals.
  • Participate in team discussions to formulate new or enhance existing playbooks, processes, policies, and standards.

 

IT Security Engineer Position Requirements and Qualifications:

Education:

Bachelor’s degree.

Preferred Education:

Bachelor’s degree in a relevant field, including but not limited to, Business, Computer Science, Engineering, Computer/Information Technology, or Information Security.

Experience:

  • One or more years’ working in a dedicated IT security role or could be substituted for three or more years’ of experience working within IT with a focus on IT security or a Bachelor’s degree in a relevant field.
  • Individuals will be required to submit to a background examination.

Preferred Experience:

  • One or more years’ experience in a Research I University IT environment.
  • One or more years’ working in a dedicated IT security role.
  • Experience participating in diverse workgroups.
  • Experience designing and running security solutions in cloud and/or serverless environments.
  • Familiarity working with a Security Event Management product.
  • Experience evaluating and mitigating vulnerabilities for IT systems.
  • Experience designing systems to meet externally defined security standards

Knowledge Requirements:

  • Excellent oral and written communication skills.

Preferred Knowledge Requirements:

  • Applied knowledge in one or more of the following domains including but not limited to Data Security, IT Systems and Operations, Network Security, Systems and Application Security, Vulnerability Management, or Identity Access Management.
  • Strong problem solving skills - able to reason, think analytically and derive core concepts.
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Demonstrated commitment to customer service.
  • Experience and knowledge of FERPA, HIPAA, HITECH, GLBA, PCI, DFARS, GDPR, and related domestic privacy laws.
  • Experience and knowledge of NIST security frameworks.

Preferred Training:

  • CISSP, CEH, CISA, GSEC or similar certifications highly desired.
  • Project Management certification a plus.

 

Senior IT Security Engineer Position Requirements and Qualifications:

Education:

Bachelor’s degree.

Preferred Education:

Bachelor’s degree in a relevant field, including but not limited to, Business, Computer Science, Engineering, Computer/Information Technology, or Information Security.

Experience:

  • Three or more years’ working in a dedicated IT security role or could be substituted for five or more years’ of experience working within IT with a focus on IT security.
  • Experience participating in diverse workgroups.
  • Experience evaluating, mitigating, and working with stakeholders to reduce vulnerabilities within IT systems.
  • Experience designing systems to meet externally defined security standards.
  • Individuals will be required to submit to a background examination.

Preferred Experience:

  • Three or more years’ experience in a Research I University IT environment.
  • Experience designing and running security solutions in cloud and/or serverless environments.
  • Experience evaluating systems, applications, and/or networks for vulnerabilities.
  • Familiarity working with a Security Event Management product.

Knowledge Requirements:

  • Applied knowledge in one or more of the following domains including but not limited to Data Security, IT Systems and Operations, Network Security, Systems and Application Security, Vulnerability Management, or Identity Access Management.
  • Excellent oral and written communication skills.
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Strong problem solving skills - able to reason, think analytically and derive core concepts.
  • Demonstrated commitment to customer service.

Preferred Knowledge Requirements:

  • Experience and knowledge of FERPA, HIPAA, HITECH, GLBA, PCI, DFARS, GDPR, and related domestic privacy laws.
  • Experience and knowledge of NIST security frameworks.

Preferred Training:

  • CISSP, CEH, CISA, GSEC or similar certifications highly desired.
  • Project Management certification a plus.

 

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.
 

To Apply

For full consideration, applications should be received by July 3, 2018.   Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

IT Specialist and/or Senior IT Specialist
Technology Services at Illinois
University of Illinois at Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic and research activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. Our mission is to provide a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions.

Technology Services has openings for (2) IT Specialist/Senior IT Specialist positions. Currently we have openings for one candidate with a Mac focus, and one candidate with a general focus. The IT Specialists will provide College or Unit-level management of workstations, server and server-application infrastructure, on premise or through cloud providers, support of client access and authorization to local and non-local systems and services. Support in all of these areas includes advice on the procurement and deployment of these various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT.  Interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions.
 

Primary Position Function/Summary:

Will assist the Director and Manager with the daily administration, technical duties and user support associated with the maintenance and utilization of workstations, computer systems and network infrastructure that support the IT needs of more than forty administrative and academic units in numerous locations. A significant degree of creativity and latitude is expected.   
 

Major Duties and Responsibilities:

  • In collaboration with the Senior Systems Engineer administer and maintain the departments' servers, computer workstations and printers.
  • Provide users with timely software and hardware support and troubleshooting, including resolving network-related issues
  • Install, configure, maintain and upgrade Microsoft Windows XP, Windows 7, and Mac OS workstations and software applications
  • Configure user accounts and group permissions in an Active Directory Structure• Monitor workstations and systems to ensure access is only by authorized personnel
  • Assist with server maintenance including routine patching, hardware upgrades and troubleshooting
  • Assist with the administration of database servers from multiple vendors, including troubleshooting database issues, monitoring scheduled jobs, creating maintenance scripts, and managing users
  • Install, maintain, troubleshoot and provide user support for VOIP (MS Lync) phones• Install, configure, maintain and troubleshoot local and networked printers
  • Participate in project planning for deploying upgrades to operating systems and application software
  • Evaluate new and current technologies for possible enhancement of services to supported units
  • Troubleshoot and resolve software and system problems associated with servers and networked workstations in a timely manner

At the senior level:

  • In collaboration with other IT professionals, administer and maintain departmental servers, computer workstations and printers.
  • Provide users with timely software and hardware support and troubleshooting, including resolving network-related issues.
  • Install, configure, maintain and upgrade Microsoft Windows and Mac OS workstations and software applications.
  • Configure user accounts and group permissions in an Active Directory Structure.
  • Monitor workstations and systems to ensure access is only by authorized personnel.
  • Participate in server maintenance including routine patching, hardware upgrades and troubleshooting.
  • Participate in the administration of database servers from multiple vendors, including troubleshooting database issues, monitoring scheduled jobs, creating maintenance scripts, and managing users.
  • Install, maintain, troubleshoot and provide user support for VOIP (MS Lync) phones.
  • Install, configure, maintain and troubleshoot local and networked printers.
  • Participate in project planning for deploying upgrades to operating systems and application software.
  • Evaluate new and current technologies for possible enhancement of services to supported units.
  • Meet regularly with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability.
  • Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units. 
  • Write documentation and knowledge articles as required.
  • Lead and manage groups of IT professionals to accomplish IT projects and goals.
     

Education – Entry and Senior Level

A Bachelor's degree is required, preferably in computer science or a technical discipline
 

Experience

Required

  • Experience working in an Active Directory-based Microsoft Windows environment
  • Strong technical skills and the ability to perform multiple tasks and projects simultaneously
  • Must be able to use analytical skills to identify and solve problems within established systems
  • Excellent communication skills to interact with vendors and clients of various skill levels
  • Must be able to work well independently and with a team of technical staff and be adaptable to changing technical environment and project priorities
  • At least one year administering computers/servers in a Windows Enterprise environment
  • Programming experience, especially in ASP, Visual Studio.NET, C#, and SOL is a plus

Preferred

  • At least one year administering computers/servers in a Windows Enterprise environment
  • Programming experience, especially in ASP, Visual Studio.NET, C#, and SOL is a plus

At the senior level:

Required

  • At least three years administering computers/servers in a Windows Enterprise environment.
  • Programming experience, including but not limited to ASP, Visual Studio.NET, C#, and SOL.
  • Demonstrated experience with business continuity concepts, practices, and principles.
  • Demonstrated customer service excellence.
  • Demonstrated communication and documentation of supported IT services.
  • Understanding of IT service processes and configuration.
  • Able to train junior level personnel on complexities of assigned work and application of technology.

Preferred

  • Documented (through conference presentations or IT certifications) Windows, Macintosh, or UNIX server administration.
     

Knowledge Requirements                                                                                                          

  • Should have a good working knowledge of TCPIIP, DNS, and desktop   applications such as Microsoft Office

At the senior level:

  • Depth of knowledge in common network services like DNS, DHCP, VoIP.
  • Demonstrated depth of knowledge with Windows, Macintosh or UNIX operating systems.
  • Technically skilled with most, if not all, of the following concepts: RAID, server virtualization, desktop virtualization, networking (OSI Model), IT security, OS imaging, Active Directory, GPOs, and MS Office.
     

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

To Apply

For full consideration, applications should be received by November 27, 2017. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Lori Oakes at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

Technology Services at Illinois is the provider of campus-wide computing, networking, storage, communications, and instructional technology services at the University of Illinois at Urbana-Champaign. 

Listed below are the current employment opportunities at Technology Services at Illinois:​

Academic Professionals

Student Employment

Students interested in working at Technology Services should visit the Student Employment Page.

The Illinois Compass 2g advisory group provides advice to Technology Services so that we can increase alignment between the needs of faculty, students, and staff and the Illinois Compass 2g service.

Objectives

The advisory group helps Tech Services solicit feedback on a variety of areas such as planned upgrades, configuration, new policies, service outages, and support offerings like instructional development, training workshops and consulting. We envision the Illinois Compass 2g Advisory Group to be a community of users with early access to preview new functionality and help test new features and components.

Membership

The group will be comprised of faculty, students, and staff that use or plan to use the Illinois Compass 2g service. Estimated amount of involvement is expected to be approximately one hour a month. Members will join by invitation or by submitting a self-nomination available to all users who are interested. To access the form, please visit: https://illinois.edu/fb/sec/6192818

Kaltura is a media hosting platform that allows students, faculty, and staff to share multimedia within a secure campus environment. Content can be shared with the world or restricted to specific users by NetID. The Kaltura platform allows for a self-service YouTube like interface, and offers integrated screen and webcam recording. Illinois Media Spaces, a campus media sharing platform, is powered by Kaltura. Kaltura is integrated with Compass 2G and Learn@Illinois, allowing you to use the same interface and see media you own across campus platforms.

In the ever-changing world of information security, teamwork is essential to successfully staving off threats, and you are the first line of defense. Illini Secure is a new program that enables security liaisons in units across campus to help you protect your data by promoting  privacy and security best practices, training, security evaluations, and increasing security awareness.

Chief Privacy and Security Officer, Joe Barnes, will present on Illini Secure on Wednesday October 12 from 12-1pm in iSchool room 126. No registration is required attend.

About Illini Secure

We know that data...all kinds of data...are stored on campus servers, on local devices, and in the cloud. But what kinds of data? Where is it stored? How sensitive is it? What types of security measures are in place to keep it safe? The first step in data security is knowing what kinds of data are stored and where.

For example, think about how well you know your local community.

You’re somewhat familiar with your city, your neighborhood, or even your street. You recognize it, and you recognize the houses, and you likely (hopefully!) recognize your neighbors; you may even know their names. But can you explain the layouts of their homes? How many bathrooms do they have? Bedrooms? Do they have a fireplace, or a formal dining room?

You may never know who sleeps in which bedroom (and, yes, it would be a bit odd to ask), but through discussion you may learn that your neighbors four doors down have three kids and they each have their own bedroom.

That level of knowledge, knowing that each kid has his own room, is much akin to what Illini Secure is hoping to achieve. Security doesn’t need to know or access your data, but having a general idea of they types and sensitivity helps provide better security. Illini Secure is an effort to pull together that kind of information across campus.

In upcoming months, Information Technology (IT) groups from across campus will be conducting an IT Security assessment as part of Illini Secure. The assessment will be used to help units and the University better manage and align IT Security risk with the University’s strategic goals. During the assessment, faculty, researchers and grad students may be asked by IT staff to provide information related to how they utilize IT resources and what types of data (i.e. FERPA, health data, financial, etc.) they work with.

Technology Services maintains a core set of standard applications for all ICS computer labs. View all of the available lab software.

You can use this form to request new software in a computer lab.

Lead, Plant Engineering

Technology Services at Illinois

University of Illinois at Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic and research activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. Our mission is to provide a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions.

Technology Services has an opening in our Infrastructure Plant Engineering group for a Plant Engineering Lead. The Lead Plant Engineer will supervise staff consisting or four plant engineers and four drafters overseeing daily operations, working with university departments, and architectural and engineering firms designing communications systems for campus construction projects.  The incumbent will be expected to work with management and staff of Technology Services units to ensure campus standards are met. 

Major Duties and Responsibilities

  • Provide both technical and organizational leadership within the Technology Services IT Infrastructure Unit.
  • In conjunction with the Senior Manager, supervise and coordinate the work performed by the Plant Engineering team.
  • Supervise the input of cable management data to maintain the integrity of the mechanized cable assignment record systems.
  •  In conjunction with the Senior Manager, supervise contractors hired by the University to assure quality and completeness of work as engineered.
  • Engineer Telecommunications Infrastructures as follows: engineer the placement of manholes and conduit runs; engineer copper and fiber optic cable service to new and remodeled buildings; engineer structured cable systems for voice and data service in new and remodeled buildings.
  • Work with Senior Manager in establishing relationships with campus departments and Architects/Engineers in developing and representing Technology Services interests and services.
  • Work with Senior Manager in the development and implementation of policies and procedures required for communications systems.
  • Maintain accurate and up-to-date engineering drawings and CAD records of all telecommunications media and supporting structures. Provide information from plant records to appropriate persons.
  • Work with Senior Manager in developing long-and short-term communication objectives that are consistent with campus standards and advising campus administrators of communications policies and procedures.
  • Consult with Senior Manager in cost estimating and engineering designs; provide estimates to Facility and Services' Planning and Capital Programs Division in regards to communication costs.
  • Provide communications engineering support for evolving services and technologies, including but are not limited to Security Cameras, Audio Visual Equipment, Internet of Things.
  • Provide Leadership in team environment to complete project timeline and goals.
  • Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
  • Partner with other Technical Service Units by setting and managing the expectations of customers.
  • Analyze and make sound decisions related to the communications infrastructure that could have campus wide impact. 
  • May train, mentor and/or coach junior level staff members.

Position Requirements and Qualifications

Education:

  • Bachelor’s Degree.

Preferred Education:

  • Bachelor’s Degree in Electrical or Electronic Engineering.

Experience:

  • Technical experience in telecommunications operations and maintenance functions with ten years of experience in telecommunications engineering and/or electrical engineering.
  • Experience providing leadership to teams, groups or projects.

Knowledge Requirements:

  • Working knowledge of AutoCAD.
  • In-depth knowledge of building construction and practices.
  • Supervisory principles and skills. 
  • In-depth knowledge of all aspects of communications media and supporting structures.
  • Ability to communicate with department directors and engineers on issues ranging from simple to complex.
  • Ability to oversee work at construction sites and communications facilities.
  • Ability to clearly and accurately communicate with vendors, contractors, architects, engineers, service providers, management, workers and staff using  various forms of communication, including formal work proposals.
  • Demonstrated ability to manage large scale projects.
  • Demonstrated attention to detail and accuracy.

 

Preferred Knowledge Requirements:

  • Understanding of electrical distribution systems.

Certification Requirements:

  • Registered Communications Distribution Designer (BICSI RCDD) certification

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

To Apply

For full consideration, applications should be received by January 31, 2018. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

Illini Union Multimedia Department

Phone: (217) 333-0891

Email: iumultimedia@illinois.edu

The Illini Union Multimedia Department offers many services to help plan and execute an event. Services available include: technical assistance, sound equipment, audiovisual equipment, lighting equipment, and more.

Undergraduate Library Media Commons

Email: mediacommons@illinois.edu

The Media Commons is a collaborative campus effort that provides students and faculty opportunities to experiment with emerging technologies, with expanded opportunities to learn of best practices in educational technology. In addition to a robust loanable technology program, the Media Commons is a service space that offers faculty, students, and users the ability to create, disseminate, use, and curate digital media. The goal is to meet the need for broad access to media creation tools, information technology training in multimedia hardware and software, and instruction in media literacy.

Facilities and Services Public Functions

Public Functions provides special event infrastructure support for campus departments and registered student organizations. They will arrange delivery, setup, and take down of everything from tables and chairs to podiums and public address systems. 

 

Locating Services identifies and marks all copper and fiber cables that run outside underground and between buildings on campus for voice and data services.

Skype for Business or Lync are applications that allow graduate students, faculty and staff to make and forward phone and video calls, send instant messages, participate in video conferences and group chats through their computers. Skype for Business or Lync can also deliver voicemail as an email and integrates with Exchange so that Skype meetings show up on calendars.  

Malware protection is a centralized service that protects faculty, and staff endpoints against viruses and other malicious software.

Manager, Cybersecurity Operations Center 

Office of the CIO/Technology Services 

University of Illinois, Urbana-Champaign 

 

Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic and research activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. Our mission is to provide a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions. 

 

Technology Services has a new job opening available for Manager, Cybersecurity Operations Center. The Cybersecurity Operations Center (CSOC) performs core, critical cybersecurity operations for Urbana-Champaign and Springfield, and is comprised of the following teams: cybersecurity incident response, vulnerability assessment, threat assessment, and intelligence. This position focuses on managing the CSOC team, operations, processes, duties, events, and goals. Tactical planning and execution; team development, outreach, development, tracking and reporting of performance metrics; and consulting are all duties regularly performed by the Manager, Cybersecurity Operations Center. Both the minimum requirements and desired qualifications will be considered in choosing the most qualified candidates. This position reports to the Assistant Director, Privacy and IT Security Infrastructure who reports to the Chief Security and Privacy Officer. 

 

Major Duties and Responsibilities 

* Manage daily operations of the CSOC, comprised of the following teams: cybersecurity incident response, vulnerability assessment, threat assessment, intelligence. 

* Define, develop, implement, and continually improve cybersecurity operations playbook, emphasizing clarity and consistency of results. 

* Analyze CSOC operations with focus on team performance, current goals, operational design, future plans, scalability, automation, tactical solutions, and improvement. 

* Measure and track team performance against key performance indicators and targets. 

* Manage critical security events requiring quick and elevated action or response. 

* Manage assignments and workload of the team based on organizational priorities and goals. 

* Maintain and provide regular and timely CSOC status reports to the Director. 

* Develop and maintain accurate, timely, budgeting, costing, and personnel allocation information for the CSOC. 

* Coordinate initiatives and operational activities with other CSOCs and security teams. 

* Consult, communicate, and promote security best practices with Technology Services, campus colleges, departments, and units; and other strategic business partners. 

* Establish efficient and effective processes and procedures and leverage them for use by the team and other groups in Technology Services as appropriate. 

* Champion and represent the CSOC teams, within technology services and across the university such that awareness of its roles and functions are understood and leveraged to prevent harm, mitigate damage, and reduce risk. 

* Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on improvements. 

 

Position Requirements and Qualifications 

 

Education: 

 

* Bachelor’s Degree. 

Preferred Education: 

 

* Bachelor’s Degree or higher in Information Technology or a related field. 

Experience 

 

* Two or more years of experience managing technical IT teams directly with proven ability to coordinate staff efforts for deliverables with a high degree of complexity. 

* Two or more years of developing communications for non-technical and leadership audiences. 

* Experience participating in and contributing to diverse, cross-functional workgroups. 

 

Preferred Experience 

 

* Experience within higher education and/or research environments. 

* Process design experience. 

* Project management experience. 

* Experience managing IT security operations, IT services, ITSM, service delivery, or software development. 

 

Knowledge 

 

* Strong organizational, prioritization, and time management skills. 

* Excellent negotiation, group facilitation, and team building skills. 

* Demonstrated commitment to customer service. 

* Demonstrated ability in effective communication and collaborating in a high performance team environment. 

* Basic knowledge of budget principles. 

 

Preferred Knowledge 

 

* Strong problem solving skills. 

* Security incident response practices and principles. 

 

Preferred Training 

 

* Training in management or leadership practices and principles. 

* Have good standing with one or more of the following certifications: CISSP, CISM, GSLC, GSTRT, GCIO, GMON, GCDA, GCED 

 

Appointment Status and Salary 

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement). For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu. Salary is competitive and commensurate with qualifications and experience. There will be no relocation costs included in this package. The start date will be as soon as possible after the close date. 

To Apply 

For full consideration, applications should be received by August 28, 2018. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume. The online application will require names and contact information for three professional references. The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222. 

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

Manager, Media, Information and Communications
Office of the CIO
University of Illinois at Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, telephone, and instructional technology services supporting academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign.

Technology is a part of nearly everything that happens at the University of Illinois. Whether it is powering research initiatives, providing services for teaching and learning, or maintaining key infrastructure that powers student, faculty, and staff success, Technology Services at Illinois is dedicated to providing world-class IT services and support to the University of Illinois.

Tech Services is looking for a communications leader who is passionate about telling great stories in a digital world. As Manager of the Media, Information, and Communications team, this highly-motivated individual will coordinate the communications efforts for all of Technology Services and work with a creative team of writers, video creators, event planners, and graphic designers.

The Manager of Media, Information, and Communications will play a significant role in the development and implementation of strategic communications and public relations activities, including branding, marketing, and crisis communications. This individual will also have a leading role in establishing and maintaining systems that foster seamless internal communications between Technology Services’ nearly 300 staff members. Additionally, as CCO for Technology Services, the Manager of Media, Information, and Communications will collaborative extensively with other campus communicators, the OVCR, and Public Affairs.

Primary Position Function:  

Coordinate the creation and implementation of a comprehensive, university-wide, technology communications plan, as well as provide direction and vision for the Technology Services’ website, social media, marketing and publicity, and coordination of special events/projects.

Major Duties and Responsibilities:

  • Provide leadership in creating, documenting, and following processes for organization- and university-wide communications regarding technology and IT services.
  • Provide leadership in compiling, composing, and distributing organization- and university-wide communications including electronic newsletters, reports, social media, press releases, and email.
  • Identify new and creative ideas for communicating key messages to various target audiences.
  • Develop and direct content strategies for the Technology Services’ website, including editing website content created by other communicators, working with web-developers to identify and implement new functional needs on the website, and working with Technology Services leadership to make sure the values of the organization are reflected in the Technology Services’ web presence.
  • Edit content and create processes which establish an effective, consistent voice across Technology Services’ communications to internal and external audiences.
  • Collaborate with content specialists, authors, writers, and editors to prepare publications according to processes and publication deadlines.
  • Coordinate and review internal communications.
  • Participate in the planning and implementation of Technology Services’ programs, projects and special events such as meetings, receptions, conferences, workshops, annual events, lectures, staff and/or student appreciation events.
  • Develop professional rapport with the university (IT Professionals, faculty, staff, and students) by both formal and informal networking.
  • In the role of university CCO, represent Technology Services as the primary liaison with the Office of Public Affairs and other university CCOs.
  • Create data-driven content strategies that utilize analytics and data collection to maximize the effectiveness of current content strategies, goals, and campaigns.
  • Serve as a representative for Technology Services in the university community and provide presentations on Technology Services’ services as necessary.
  • Establish and maintain a broad range of university contacts and serve as a liaison to a wide variety of constituents such as deans, directors, and department heads of academic and administrative units, faculty, academic and non-academic staff members, students, and the general public.
  • Supervise, mentor, and develop the skills of other Technology Services content creators including communications specialists and student communications interns
  • Engage in or provide guidance with the drafting and review of communications to be sent by or on behalf of Technology Services leadership.
  • Serve as a Technology Services representative for media inquiries, as well as coordinate outreach efforts to the media on behalf of the organization.
  • Manage and supervise staff including but not limited to the recruitment and selection of staff, setting goals, conducting performance appraisals, facilitating career development, succession planning, coaching, and mentoring.
  • Lead employees with a focus on operational excellence, improving processes, accelerating process timelines, and be a change champion throughout the organization and university, providing for management analysis and recommendations on improvements.

Organization Chart

Vice Chancellor for Academic Affairs and Provost

Chief Information Officer

Assistant CIO, IT Planning and Outreach

Manager, Media, Information and Communications

Academic, Civil Service, and Student Employees
 

Position Requirements and Qualifications

Education:

Bachelor’s degree.

Preferred Education:

Bachelor's degree in communications-oriented field like Communications, English, Advertising, Journalism or other related field. Master’s degree in communications-oriented field like Communications, English, Advertising, Journalism or other related field. 

Experience:

  • Four years of professional experience in a communications-oriented position.
  • Experience with managing staff.
  • Demonstrated experience with content development and content strategies for web sites, electronic publications, and/or social media for a business or University environment.
  • Demonstrated experience providing customer service that addresses customer needs.
  • Experience with copyediting to conform to style guides and identity standards.
  • Demonstrated experience in translating technical IT concepts to non-technical constituents.
  • Demonstrated experience in taking initiative to perform job responsibilities with limited supervision.
  • Experience creating and implementing plans and strategies for communicating with large and varied audiences.

Preferred Experience:

  • Four years of professional experience in a higher education communications-oriented position.
  • Experience participating in a significant role/capacity in the deployment of at least one major IT implementation.
  • Experience with measurement tools and strategies, including analytics, SEO and engagement.

Knowledge Requirements:

  • Ability to think creatively, strategically, and conceptually, coupled with practical expertise.
  • Strong leadership skills and sound judgment with logical and systematic problem solving skills.
  • Excellent project management skills, including the ability to organize, multi-task, and function well under tight deadlines.
  • Excellent oral and written communication skills. Ability to write clearly for various audiences and for various communications outlets.
  • Strong active listening skills.
  • Ability to work with others as part of a creative team and to interact well in a professional and productive manner with staff at all levels of the organization and with other internal and external constituents.
  • Ability to exercise sound judgment in planning and decision-making.
  • Flexibility in assignment of tasks and have the ability to handle interruptions with a minimal amount of stress.
  • Familiarity with the University of Illinois at Urbana-Champaign.

Preferred Knowledge Requirements:

  • Ability to utilize various computer software packages (Microsoft Office Suite, Drupal, WebTools, Adobe Design Suite) and the aptitude toward learning new software/technology as needed to complete tasks efficiently and effectively.
  • Knowledge of marketing principles and practices with the ability to create professional promotional materials.
  • Understanding of the role of technology in higher education.
  • Understands and has some experience in technical IT concepts with a demonstrated expertise in one or more IT disciplines such as programming, networking, wireless connectivity, IT security, telecommunications, multimedia, hosting and virtualization, cloud computing, or educational technologies.   

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after close date.

To Apply

For full consideration, applications should be received by October 4, 2017. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application, resume, and the names of three professional references including address, telephone, and email information.  The online application will require names and contact information for the three professional references.  Three letters of recommendation will be required for Search Finalists.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Lori Oakes at techsvc-hr@mx.uillinois.edu or call (217) 333-4222.

Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability, or criminal conviction history. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (www.inclusiveillinois.illinois.edu).

Munki is a macOS endpoint management service based on the open-source Munki project. Multi-tenant Munki is a centrally-hosted instance of Munki developed by the iSchool and Technology Services at the University of Illinois. It allows IT Pros, from across the campus system, to automate the installation and removal of centrally-created content (applications) while also providing private, restricted-access repositories for colleges and units.

MunkiReport works in tandem with Munki, providing a quick overview of your Munki-managed Mac fleet through various dashboards and reports.

Munki and MunkiReport are intended only for macOS endpoints. No other operating systems are supported.

Several applications and configurations are provided by the Endpoint Management Services team in the global or campus Munki repositories, including:

  • Apple software updates
  • Adobe products
  • Microsoft Office
  • WebStore applications
  • Many common free applications

Your NetID is a unique identifier assigned to you across all University of Illinois campuses. With your associated NetID password, it serves as your login to most University computing and networking services.

The Network Infrastructure Access Service provides and controls access to Technology Services physical network infrastructure locations, such as CER's and Telecommunications closets for IT Pros, Technology Services personnel, F&S, and contractors.

Regular Lab Hours
Monday - Thursday: 8:00 am - 8:00 pm
Friday: 8:00 am - 6:00 pm
Closed Weekends
For vacation hours in all labs click here

Location
1203 1/2 W. Nevada Street

Phone: (217) 333-4371

Scheduling and Reservations

View video of the Nevada Lab Classroom


Available Equipment

  • Classroom presentation equipment
    • Dual Overhead projector system
    • 7 - 50" flat panel displays
    • 2 - 4' x 8' whiteboards
    • 7 - mobile whiteboards
  • Apple iMac (42 seats & 1 instructor, classroom)
    • Base unit: 3.1 GHz quad-core Intel Core i5 w/Retina 4K display
    • Dual boot Windows 10 and Mac OS X
    • Memory: 8 GB RAM
    • Video: 1536 MB RAM
  • Apple 27" iMac (6 seats, main room)
    • Base Unit: 2.9 GHz quad-core Intel Core i5
    • Dual boot Windows 10 and Mac OS X
    • Memory: 8 GB RAM
    • Scanners (2 available)
      • Espon Perfection V30 flatbed scanner
      • Fujitsu ScanSnap iX500
  • Printer (B&W, Color)

Back to Computer Lab Locations and Hours

Lights in your home. Security cameras. Social Media. Banking. Medical and academic records. The internet is prevalent in nearly every aspect of our lives today whether we are aware of it or not. The physical safety of your devices and the security of your data is crucial. Staying safe online is so crucial that October is National Cyber Security Awareness Month (NCSAM), which is now in its fourteenth year.

Technology Services is one of hundreds of private and public institutions around the country that are working with the National Cyber Security Alliance to raise awareness of cybersecurity during October.

Visit the Tech Services’ NCSAM page and social media (follow us at @TechServicesIL and on Facebook)  to increase awareness of what faculty, students, and staff can do to increase their cyber security.

For 2017, the focuses will be:

Office 365 provides students, faculty, and staff with free, cloud-based access to download a suite of services from Microsoft, including Word, Excel, PowerPoint, OneNote, and OneDrive. 

Click here to download and get started with Office 365.

OneIllinois is an online campus service discover portal with search and feedback mechanisms.

For a fee, OnSite Consulting provides students, current or retired faculty and staff, and university departments with the ability to hire a student technician to repair computers anywhere in the Champaign-Urbana area.

Our OnSite Consulting service can send trained computer service technicians anywhere in the Champaign-Urbana area. Like Best Buy's Geek Squad but at a drastically lower price, OnSite consultants bring their expertise directly to you: To your office, house, apartment, or dorm room. Or, if it's more convenient, you can schedule a time and place to meet with a consultant and drop off your computer.

Schedule an appointment now by using our OnSite contact form or by calling 217-333-8628.

Pricing and Services

At $40 / hr. for regular service or at $80 / hr. for emergency service (less than 1 business day's notice), Technology Services OnSite consultants are fast, efficient, and affordable. In most cases, service calls can be completed in under 1 hour!

We offer a wide range of services including but not limited to:

  • Departmental & home networking assistance
  • Virus removal
  • OS repair
  • System upgrades
  • Software installation
  • Hardware installation & problem-solving
  • Technical support & troubleshooting

There is a minimum service charge of 1 hour for all OnSite services.

The following is a complete list of services, including client eligibility and cost information:

Service DescriptionClient DescriptionCost
Regular service – Client will be contacted within 2 business days to schedule appointment.Faculty, Staff, and Students on Urbana campus$40/hr
Emergency service – Consultant will arrive within 24 hours to work on computer problems.Faculty, Staff, and Students on Urbana campus$80/hr
Extended hourly service – A consultant is assigned to a department to provide computer support. Normally 4-10 hours of work per week is scheduled.Departments on Urbana campus$40/hr
Discounted service – Same as our regular service but at a discounted rate.Departments currently contracting with Technology Services Field Consulting. $28/hr
Volume discounted service – Same as our regular service but at a steeply discounted rate.Departments currently contracting with Technology Services Field Consulting.$24/hr

OnSite Consulting Service Limitations

  • Generally, OnSite consultants service computers in the Champaign-Urbana area only. Clients will be charged travel time if the consultant has to travel off-campus.
  • The client should provide any new hardware (if it is needed to fix a computer). While other options are available at an additional cost, they may cause delays in completing the service call.
  • OnSite Consulting will attempt to fix those problems which appear to lie within the abilities of its consultants. However, not all computer problems can be addressed by this group. OnSite Consulting will make a good-faith effort to fix all problems within its abilities.

Please read our OnSite Sample Service Level Agreement (SLA) in PDF format.

Schedule an Appointment

To schedule an OnSite appointment, use our OnSite contact form or call 217-333-8628 during regular business hours. In your message, please include your name, NetID, a contact number, your location, and a short description of your needs. A consultant will contact you within two business days to schedule an appointment. Calls made after business hours, on weekends, or on campus holidays may increase response time by one business day.

Become an OnSite Consultant

OnSite Consulting employs highly skilled, customer service driven University of Illinois undergraduate students. If you are a student and interested in working for this professional IT team please visit our Student Employment page..

Oregon Building Computer Lab
 
Regular Lab Hours
Monday - Thursday: 8:00 am - 10:00 pm
Friday: 8:00 am - 8:00 pm
Saturday: Closed
Sunday: 12:00 pm - 8:00 pm
For vacation hours in all labs click here
 
Location
901 W. Oregon Street

Phone: (217) 244-7513

Scheduling and Reservations

View video of the Oregon Building Computer Lab

 

Available Equipment

  • Scanner (1 available)
    • Fujitsu Scansnap iX500
  • Classroom presentation equipment
    • Dual overhead projector system
    • Apple TV
    • Digital Presenter - document camera
    • Audio
  • Dell Optiplex 7040 (63 student seats, main room)
    • Base unit: 3.4 GHz i7
    • Windows 10 - 64 bit
    • Memory: 16 GB
    • Video RAM: 2 GB
  • Study Space (2 iMacs, 2 PCs)

Back to Computer Lab Locations and Hours

There are several wireless networks on the campus of the University of Illinois at Urbana-Champaign. This page will explain the differences between our various wireless networks. 

In general, students, faculty, and staff should connect to IllinoisNet when on campus.

IllinoisNet
IllinoisNet is the primary wireless network on campus. It is a WPA2 secure wireless network that will allow you to access online campus resources. In most cases, once you properly configure your laptop, tablet, or phone to connect to IllinoisNet, you will be able to automatically connect to IllinoisNet anywhere on campus without having to log in again.  

IllinoisNet_Guest
IlinoisNet_Guest serves several purposes: configuring a device to connect to IllinoisNet, establishing guest access to the University of Illinois WiFi network

Establishing guest access to the University of Illinois WiFi network
If you do not have a University of Illinois NetID and password, you can use the IllinoisNet_Guest password to get temporary guest access to WiFi on campus. Instructions for Guest and Visitor Access can be found on the KnowledgeBase.

Connecting a streaming or gaming device
If you are trying to connect a game console (Xbox, Playstation, Wii), streaming device (Roku, Chromecast, etc), or wearable networked devices to the campus network, you will connect it to IllinoisNet_Guest. First, you must register your device. Instructions for registering your device can be found on the KnowledgeBase.

Configuring a Device to connect to IllinoisNet
For most people trying to connect to IllinoisNet, they will simply need to enter their NetID and password when prompted. However, if you experience problems connecting to IllinoisNet, you can use IllinoisNet_Guest to help properly configure your phone, laptop, or tablet to connect to IllinoisNet. Instructions for using IllinoisNet_Guest to set up IlllinoisNet can be found on the KnowledgeBase.

Eduroam
Eduroam is a wireless network found at educational institutions around the world. Students, faculty, and staff from the University of Illinois do not need to connect to Eduroam while on the Urbana campus. However, if you are visiting the University of Illinois at Urbana-Champaign, and you have an Eduroam account, you can use your Eduroam credentials to get connected here in Urbana. Similarly, if someone from the University of Illinois travels to another university with Eduroam, they can use their Illinois credentials to log into that campus's Eduroam network.

Classify Your Data          Passwords          Phishing          Social Media Safety          Contact

A strong, well-protected password is one of the most crucial components of computer security. Strong passwords not only protect your machine from unauthorized access, but also protects your data within and across websites you use. It is important to have a series of strong passwords and to avoid using the same password on more than one account (i.e. don’t use the same password for your Facebook and bank accounts). Technology Services strongly recommends using a password management tool, both to help you store your passwords and also to assist in creating strong passwords.

Learn how to make a strong password: https://answers.uillinois.edu/illinois/page.php?id=69112

If you need to change your password, you can visit https://identity.uillinois.edu

Technology Services has implemented two-factor authentication to further secure some University-related accounts. Two-factor authentication provides added security as it requires the customer to have a second device (typically a phone) available to confirm the identity of the person attempting to log in.

Protect your password by following these steps:

  • Don’t write down your password.
  • Don’t share your password with anyone else in person, by email, or online. It’s against campus policy to let anyone else know your password. IT staff will never ask you for your password, particularly by email.
  • Don’t share the answers to your password reset questions with anyone.
  • Don’t reuse passwords that you use for highly sensitive accounts such as your email, your bank account, your credit cards, or your University of Illinois account.
  • Don’t post your password or the answers to your password reset questions on publicly viewable web sites, blogs, surveys, or social media profiles.
  • Don’t post the answers to your password reset questions in any public settings. This includes pictures of your pet if your pet's name is your reset question.

The Payment Card Industry (PCI) network is a secure network used by campus units to process credit card payments.

Classify Your Data          Passwords          Phishing          Social Media Safety          Contact

Avoid becoming a victim of one of the most common online identity theft scams.

What is phishing?

Phishing is a technique identity thieves use to steal your personal information, usually passwords or financial information. Like a fisherman using a lure to hook a fish, identity thieves try to lure you into giving up personal information by making what looks like a legitimate request from an organization you trust. These might look like they are from a bank, credit card company, or even the University. Unfortunately, phishing scams can be highly effective.

Want to know if the University of Illinois really sent you that email? Call the Technology Services Help Desk at 217-244-7000 and ask!

Rules of Thumb

To avoid being phished, follow these rules of thumb:

  • Keep your password private.
  • Only click on or download email attachments from people or companies you know.
  • Type the links of official companies (University of Illinois, Chase Bank, etc.) directly into a browser to get to the official site.
  • Read carefully. If an email has a lot of misspelled words and really bad grammar, it’s probably a scam.
  • Strangers don’t send millions of dollars to random people on the internet (i.e., you).

Dissecting a phishing email

Phishing is often very easy to spot.

Phishing emails are often completely out-of-the-blue emails that ask you to click on a link and enter your password, may have a lot of misspelled words, or want you to download an attached picture, Word document, or PDF.

See an example of a phishing email: https://answers.uillinois.edu/illinois/page.php?id=48243.

It’s probably a phishing scam if:

  • The email is completely out of the blue and sounds like you’ve been having a conversation with them this whole time.
    • You remember when you purchased something or talked to someone. The scammer hopes you don’t remember.
  • The email asks you to “update your account” by clicking on a form and entering your password, credit card number, or account number.
    • Banks, stores, credit cards, and the University of Illinois will never ask you for sensitive information (passwords, account numbers, credit card numbers, etc.) over email.
  • The sender’s email address is the name of a legitimate company + common email provider. Example: buseybank@hotmail.com
    • Banks have their own domains. They don’t send emails from common email providers like @hotmail.com or @gmail.com.
  • The email has a generic greeting like “Dear User” or “Dear Most Honorable Friend and Confidante.”
    • Legitimate companies personalize their greetings to their customers. They know your name. Most scammers don’t know your name (that’s one of the things they’re trying to learn!).
  • There are misspelled words and bad grammar.
    • Scammers tend to be lazy. They don’t take time to proofread.
  • A few words are turned into a link instead of a big, long web address.
    • By turning phrases or words into hyperlinks, it’s easy to make links look safe when they’re really taking you somewhere dangerous. Hover your cursor over the link without clicking it to see where it’s really taking you.

How to Respond

Delete phishing emails immediately. You can also report phishing phone calls and emails: https://answers.uillinois.edu/illinois/page.php?id=50007.

 

Consultation for the design, engineering, and installation of data and voice communications infrastructure for campus building projects.

A fee based service available to students, faculty, and staff to print documents in computer labs or online.

A contracted service to provide printing services on behalf of a department.

The Technology Services website uses a technology known as Google Analytics. This technology places cookies on user computers that allow us to gather general statistics regarding how our website is used. For example, if we know what browsers and screen resolution our users have, we are better able to design web pages that suit our users. Also, if we see that few people use a particular link or page, then we can remove it from our site. The statistics we gather are aggregate. We do not retain any specific information about a particular user.

If you would like to read more about Google Analytics, please see the Google website.

Permanent Cookie Disclosure Statement:

A permanent cookie may be created on several pages of this website. Cookies are small pieces of data stored by a web browser on a user’s computer. The value of creating a permanent cookie is that the cookie allows us to capture aggregate information about the number of users who come to our site, the types of browsers and screen resolution they use, and other information that allows us to better serve our users. With this information we are able to create and maintain web pages that work correctly for the vast majority of users, including users with particular web accessibility needs. There is no other use of the cookie beyond these purposes.

For additional information, see the University of Illinois Web Privacy Notice at:

http://www.vpaa.uillinois.edu/policies/web_privacy.cfm

including its section on “Cookies and Login Security.”

Project Manager or Senior Project Manager
Technology Services at Illinois
University of Illinois at Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, telephone, and instructional technology services supporting academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign.

Technology Services at Illinois seeks a Project Manager or Senior Project Manager to join our Project Management Office.  This desired candidate will lead strategic level projects from concept to completion by utilizing the organization’s published methodology (processes and templates).  In addition to performing the traditional project management functions, this position will also manage project portfolios which includes mentoring assigned project leads, assisting in the maintenance and delivery of project management training, governing PMO processes, and by assisting in gathering and reporting portfolio level metrics.   

Major Duties and Responsibilities

Project Manager Duties

  • Provide guidance and training to the organization in the creation of project proposals to be submitted and reviewed within the project review process.
  • Responsible for creating project budgets and executing timelines.
  • Identify and schedule project milestones and deliverables; communicates with sponsors, resources assigned to the project and stakeholders; and as applicable, provides status reports, risk assessments, and other planning documents.
  • Develop work breakdown structure and formulate work packages.
  • Act as a peer to resource managers and recommend the tasking of resources to the work packages of the project.
  • Work collaboratively with resource managers to achieve the objectives of the project.
  • Escalate issues to project sponsors as they occur.
  • Responsible for the successful execution and completion of Technology Services authorized projects.
  • Understand the overall processes and procedures of the organization and make recommendations on the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.
  • Act as a mentor and resource regarding project management techniques and methodologies and facilitate the adoption of common project management techniques throughout the organization.
  • Responsible for executing projects within approved budget, timeline and quality constraints.
  • Provide project metrics to the Project Management Office.
  • Drive continuous improvement in Service and Process Management with demonstrable outcomes.
  • Lead projects with a focus on operational excellence, improving processes, accelerating process timelines, and be a change champion throughout the organization and on campus.

Senior Project Manager Additional Duties

  • Coordinate and provide leadership of organizational and unit-wide portfolio manager activities as follows:
    • Apply Project Management best practices on all projects and govern active processes and procedures
    • Mentor assigned project leads regarding project management techniques and methodologies and facilitate the adoption of common project management techniques
    • Provide reports, analyses, data and recommendations to the Project Management Office, Project Steering Teams, and Executive Leadership including measures of success and key performance indicators for the portfolio.
  • Provide organizational project management training.
  • Notifies the Associate Director Service and Process Management or Manager of PMO whenever a conflict in resource allocation occurs that cannot be resolved at the resource manager level.
  • Ensure excellent Customer Service throughout the Project Management Group.
     

Position Requirements and Qualifications

Education

Bachelor Degree required.

Experience for Project Manager

  • Minimum 3 years of experience in Project Management.
  • Minimum 1 year of experience leading IT related projects.
  • Demonstrated ability performing financial analysis.
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Demonstrated commitment to customer service.
  • Experience participating in diverse workgroups.
     

Additional Experience for Senior Project Manager

  • Minimum 7 years of experience working in IT related environment.
  • Minimum 3 years of experience managing IT projects, including some experience managing complex, high profile projects involving large project teams. 
     

Preferred Training:

  • Project Management Professional certification or equivalent
     

Knowledge Requirements for Project Manager

  • Basic understanding of the nine project management knowledge areas: Cost Management, Time/Schedule Management, Scope Management, Risk Management, Human Resource Management, Integration Management, Procurement Management, Communication Management, Quality Management.
  • Basic understanding of both waterfall and scrum development methodologies and the variations.
  • Working knowledge of Project scheduling software.
  • Working knowledge of Project and portfolio management (PPM) software.
  • Basic understanding of ITIL v3 and Business Process Improvement
  • Understand and demonstrate ability to generate work-breakdown structures (WBS).
  • Understands Gantt charting, critical path methods and project scheduling.
  • Must understand basic financial analysis.

 

Additional Knowledge Requirements for Senior Project Manager

  • Working knowledge of the ten project management knowledge areas: Cost Management, Time/Schedule Management, Scope Management, Risk Management, Human Resource Management, Integration Management, Procurement Management, Communication Management, Quality Management, Stakeholder Management.
  • Working knowledge of waterfall and scrum development methodologies and variations of each.
  • Basic understanding of Business Process Improvement such as Six Sigma or Lean Six Sigma.
  • Working knowledge of earned value and other financial analysis methods.
  • Working knowledge of Program and Portfolio management concepts.

 

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

 

To Apply

For full consideration, applications should be received by April 19, 2018.  Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application, resume.  The online application will require names and contact information for the three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@mx.uillinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

Protecting your device includes both physical and digital security.

We’ve written about preventing theft and registering your computer with Tech Services so we can help find it if it is stolen. But what can you do to protect your device from hackers, prying eyes, viruses, and other digital threats?

Follow the tips below to help protect your device and control your online presence.

  • Setup two accounts on your computer: Often times, people set themselves as an administrator on a computer and log into that for daily use, when in reality, he or she seldom needs administrator access. Should someone access your device while in the administrator account they have far more access than if you’re using a standard, non-administrator account.

  • Keep software and anti-malware up to date: Anti-malware is often updated daily. Software updates are less frequent, but still important. These updates frequently address security concerns. Updating frequently will help you protect against vulnerabilities.

  • Use a Virtual Private Network (VPN): Always try to use a protected network (one you have to know the password for). If you’re in public, say at Starbucks, using an open network, use a VPN. Think of VPN like a tube at a bank drive-through. When you make a deposit and push send, your money goes to one teller. When using a VPN, you are creating a tunnel directly connected to campus, so your data is safe and secure.  This will protect your network traffic from potential identity thieves looking to steal your information over the open network.

    • Technology Services offers VPN to the Urbana-Champaign campus. VPN can be used on computers, tablets and phones.

  • Manage your location: A number of websites and social media tools request to know your location. It’s important to know what happens with your location information. And keep in mind who can see it: anyone online can gather a lot of information about you, including your whereabouts, so consider the breadth of your sharing. The video below is a good reminder about protecting your data, and yourself, on social media.

Publish.illinois.edu is a WordPress-based blogging and publishing platform that allows students, faculty, and staff to quickly create and publish online content. 

If you need to request an Illinois Compass 2g space, you can do so by using the form found at http://compassspacerequest.illinois.edu/

One-stop spot for researchers and those who support them to:

  • search for and discover campus technology resources to enable their research
  • find information about how to access those resources
  • learn about trainings and events all around campus related to research technology

  • read related news articles about research technology on campus

Some of our computer labs have classrooms that can be reserved for use by an academic class or training conferences. Classrooms can be reserved for individual dates or for the same time for multiple weeks in a semester. Due to high demand for semester long classes, we begin processing reservations for classrooms approximately 3 months in advance. We cannot accept reservations submitted less than 1 week in advance. It is very important to submit semester-long reservations as far in advance as possible.

Make a Reservation
Lab classrooms are reserved online with our Reservation System. Due to the high volume of reservation requests we receive every semester, it is not feasible for us to process requests over the phone or via e-mail.

When you have decided which lab you wish to use, click on the "Request Courses and Sections" link in the main menu of the Reservation System. You can then request a lab for a particular semester, or on a day-by-day basis. When you have completed your request you will receive a confirmation email from us when the lab has been officially reserved. If there are any problems we will contact you for more information.

Lab classrooms can be reserved for up to 2 hours per section request. If you require a lab for a longer period (a 6 hour conference, for example), you must make multiple sections. There is no limit to the number of sections a class can have, but the section names must be different.

Costs

  • Academic courses and exams can reserve lab classrooms for free provided the lab is open, otherwise a $10/hour staffing fee will be charged.
  • Lab classrooms can be be reserved for training purposes for $25/hour if the training is a non-commercial course for students or staff.
  • Academic or University-affiliated conferences can reserve lab classrooms for $50/hour.

RightFax allows faculty and staff to create, send, receive, and manage faxes directly from a desktop computer.

System Center Configuration Manager (SCCM) is an endpoint management suite that allows IT professionals to maximize the productivity of themselves and the users they support. SCCM aggregates typical duties of IT staff into a clear and concise single-pane interface making overall IT more responsive and agile while at the same time empowers a diverse IT community to do more through optimization such as reduction in duplication of effort.

In the ever-changing world of information security, teamwork is essential to successfully staving off threats. Illini Secure is a new program that will enable security liaisons in units across campus to assist in promoting privacy and security best practices, training, security evaluations, and increasing security awareness.

During the months of October and November, Information Technology (IT) groups from across campus will be conducting an IT Security assessment as part of the campus wide security program, Illini Secure.   The assessment will be used to help units and the University better manage and align IT Security risk with the University’s strategic goals.
 
During the assessment, faculty, researchers and grad students may be asked by IT staff to provide information related to how they utilize IT resources and what types of data (i.e. FERPA, health data, financial, etc.) they work with.

Attend a free 1-hour presentation by Chief Privacy and Security Officer Joe Barnes from Technology Services to learn more about Illini Secure and how it impacts you, your research and teaching, and the mission of the University of Illinois.

When: Wednesday, October 12. 12-1pm

Where: 126 iSchool (formerly GSLIS). 501 E. Daniel St.

Key goals of the Illini Secure program include:

  • Understanding the IT infrastructure

  • Understanding the business and research of the university

  • Facilitating an information risk aware culture

  • Supporting university members in owning their information security and risks

  • Providing timely incident and emerging threat responses

Security is available to consult with any campus entities regarding security and privacy needs and requirements

The Security Camera service is a partnership with Campus Public Safety to design, install, manage, and support network-based security cameras with the goal of improving public safety.
Classify Your Data          Passwords          Phishing          Security Tools          Social Media Safety          Contact

The University of Illinois recommends and provides a variety of tools to help protect you and your data.

Antivirus / Anti-malware Software

You should always have anti-malware software ready to go. We provide free antivirus software to anyone with a valid University NetID.

Find the antivirus and anti-malware software you need: https://techservices.illinois.edu/services/malware-protection

Password Manager

The password manager can help you remember and secure all of your passwords.

Learn more about password managers: https://answers.uillinois.edu/illinois/page.php?id=69104.

Laptop, Tablet, Phone Registration

The Computer Registration Tool lets you register your laptop, tablet, and phone with Security. If your registered technology is ever lost on campus, we can help you find it.

Register your devices: https://answers.uillinois.edu/illinois/page.php?id=48264.

VPN

The Virtual Private Network (VPN) securely connects to campus from anywhere in the world. VPN can protect your data even if you use public WiFi networks at coffee shops or airports.  

Start using VPN for Windows or Mac: https://techservices.illinois.edu/services/virtual-private-networking-vpn/download-and-set-up-the-vpn-client

This is an umbrella service that encompasses the areas where security interacts with people. The people side of security, if you will. Services include training, educational materials (easy guides, etc), web site, social media, and end user documentation.

Data, software, service, and asset stewards can request access to security tools that allow them to assess the security of solutions or assets they manage. This enables identification of common security weaknesses or misconfigurations. A Privacy and Information Security professional can be engaged to help interpret the results and provide remediation recommendations or techniques. The Security Vulnerability Consulting and Assessment service also acts autonomously to evaluate the existing vulnerability/exposure landscape, to perform ad-hoc and scheduled vulnerability assessments according to campus policy as needs dictate, or assess exposures at the direction of leadership.

Senior Application Specialist

Technology Services at Illinois

University of Illinois at Urbana-Champaign

 

Technology Services at Illinois is the IT partner of the Urbana-Champaign campus which provides world-class, innovative, cost effective technologies and services that help foster discoveries and innovations from our researchers, transform the teaching and learning experiences of faculty and students, and improve the efficiency and security of the university's processes and data.  We do this by maintaining careful alignment with the campus vision, mission, and strategic plans; demonstration of operational excellence and great customer service;  enhance user experiences in everything we do; level the “digital playing field” for all; and enabling the University of Illinois at Urbana-Champaign to become the preeminent research one, land grant institution.

 

Technology Services has an opening in our Web and Collaborative Services group for a Senior Application Specialist. This position will be part of a team tasked with establishing a suite of enterprise web hosting services for campus. We are looking for a professional who enjoys working in a collaborative environment, learning new technologies, and creating value-added solutions for customers. Demonstrated experience supporting large scale applications with 3 to 5 years of overall information technology experience is required.  Experience with WordPress, Drupal, Atlassian Confluence, Amazon Web Services, cPanel or other web hosting related technologies is preferred. If you enjoy a challenge and a place to grow, please apply today.

 

Primary Position Function: 

Play a significant role in creating, deploying, and maintaining production level IT services that are robust, high-quality, and reliable, meeting the needs of Technology Services’ customers.  Assume primary or secondary responsibilities for one or more services within Technology Services.  Primarily support large scale, complex applications or newly implemented applications that are widely visible and/or have substantial audiences.

 

Major Duties and Responsibilities:

Support applications of large scale: greater than 10,000 end users, high risk, or complex infrastructure such as web server clusters, load balancing, and message broker services.

Demonstrate effective use of service life cycle management best practices such as change and release management, incident and problem management, testing, and financial management.

Implement appropriate monitoring processes for a target service.

Recognize the need for and implements appropriate infrastructure components to support security policies and procedures including but not limited to SSL certifications, privileged accounts, firewalls, etc.

Develop scripts in at least one programming language and manage source code with best practice processes and available tools.

Adhere to interoperability standards and best practices as adopted by the organization.

Administer web applications either locally or in cloud hosted environments.

Understand web application containers, such as Tomcat or jboss, and web services technologies, such as HTTP or SOAP, applicable to service offering.

Proactively plan for capacity of the IT service.

Plan for disaster recovery and business continuity as deemed appropriate to the visibility, importance, and risk factors of the IT service.

Manage day-to-day IT service operations.

Mentor and train backup and other staff as necessary.

Manage IT service projects of defined scope.

Responsible for IT service requirements gathering and analysis.

Understand the need for and demonstrate knowledge of data stewardship in areas applicable to position.

Be aware of major business cycles that impact service offerings.

Create business plans and IT system/architecture designs.

Conduct product evaluations.

Create and maintain a three month rolling project/activity/task plan for IT services.

Incorporate usability and accessibility considerations into IT service planning, development, and operations.

Communicate with vendors or other third parties using predefined methods for ticket submission, support, and enhancement requests; escalate issues with those parties in an agreed upon manner.

Effectively leverage online resources, user forums, and knowledge bases in support of service, as well as, contribute to these communities.

Aggregate and write reports of project or service team work.

Generate analysis documents of technical issues.

Ensure excellent Customer Service throughout Technology Services.

Partner with the Technology Services Help Desk by setting and managing the expectations of customers.

Act as an advocate for Technology Services customers in service planning and deployment across the organization.

Resolve customer satisfaction issues.

Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on improvements.

Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.

 

Position Requirements and Qualifications

Education

Bachelor's degree.

 

Preferred Education

Bachelor’s degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field.

 

Experience

Minimum three to five years of experience in an information technology field

Programming experience in at least one relevant language.

Proven creative problem solving skills.

Demonstrated experience supporting large scale applications with limited supervision.

Demonstrated ability in effective communication and collaborating in a high performance team environment.

Demonstrated commitment to customer service.

Experience in participating in diverse workgroups.

 

Knowledge Requirements

Demonstrated knowledge and understanding of service life cycle management processes including but not limited to change management, monitoring, testing, release management, security, capacity planning, business continuity, and disaster recovery.

Demonstrated knowledge of accessibility and usability standards.

Basic project management skills and knowledge.

 

Preferred Knowledge Requirements

Knowledge of IT environments in University settings.

 

Appointment Status and Salary

This is a full-time, benefits eligible academic professional position appointed on a 12-month basis.   The University Benefits package includes but not limited to 24 vacation days, 12 sick days, insurance (health, dental, vision, life) and  SURS retirement.   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary and position level are competitive and commensurate with qualifications and experience. There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

 

To Apply

For full consideration, complete applications should be received by January 5, 2018.  Please create a candidate profile at https://jobs.illinois.edu and upload a combined package of materials in one file:

1.            Letter of application

2.            Resume

3.            Names/contact information of three professional references

 

The online application will require the names and contact information for three professional references.  Three letters of recommendation will be required for all Search Finalists.  Employment requires a criminal background check.  For further information regarding application procedures, please contact Lori Oakes at techsvc-hr@mx.uillinois.edu or call (217) 333-4222.

The University of Illinois conducts criminal background checks on all job applicants upon acceptance of a contingent offer.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

 

 

Senior Human Resources Specialist

Office of the CIO

University of Illinois at Urbana-Champaign

 

Technology Services at Illinois is the IT partner of the Urbana-Champaign campus which provides world-class, innovative, cost effective technologies and services that help foster discoveries and innovations from our researchers, transform the teaching and learning experiences of faculty and students, and improve the efficiency and security of the university's processes and data.  We achieve this by maintaining careful alignment with the campus vision, mission, and strategic plans; demonstration of operational excellence and great customer service;  enhance user experiences in everything we do; level the “digital playing field” for all; and enabling the University of Illinois at Urbana-Champaign to become the preeminent research one, land grant institution.

Technology Services has an opening in our Human Capital Management team for a Senior HR Specialist. This position assists with human resources and human capital related functions including HR operations, performance management, hiring; reward, recognition, strategic pay, training, professional development, employee and labor relations, and HR information systems. We are looking at transforming HR function to align with Technology Services forward-thinking practices and to support the attainment of the overall strategic business plan and objectives. 

 

Major Duties and Responsibilities:

  • Work with HR senior leadership to develop the unit’s workforce strategy.
  • Provide advice, guidance, and input to senior leaders on restructuring efforts, workforce planning and succession planning.
  • Work with managers on career development, succession planning, coaching, mentoring, disciplinary actions and performance appraisals.
  • Work with campus and HR professionals to ensure unit needs are served. 
  • Contribute to the development and delivery of appropriate services to support managerial and operational objectives.
  • Partner with campus HR professionals to apply, implement appropriate HR policies/guidelines, provides HR policy guidance, and interpretation.
  • Facilitate search process and participates in strategic hiring/recruitment.
  • Work with leadership on the development and implementation of talent management programs.
  • Participate in resolution of complex employee relations issues. Conduct effective, thorough and objective investigations.
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees.
  • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Identify training needs for staff and managers. Recommend options for and/or create, develop and implement training and development programs for management and staff.
  • Manage the onboarding of new staff. Lead efforts to increase the efficiency of the new employee onboarding process.
  • Use HR systems as applicable including but not limited to Banner, HRFE, HireTouch, and unit information systems.

Position Requirements and Qualifications

Education

  • Bachelor’s degree. 

Preferred Education

  • Master’s degree in Human Resource Management, Human Resource Development, Business Administration or equivalent.

 Experience

  • Minimum of three years of experience resolving complex employee relations issues in an HR or Talent Management function.
  • Experience coordinating and managing projects with an emphasis on building relationships and engaging stakeholders.
  • Experience in participating in diverse workgroups or committees.

Preferred Experience

  • Minimum of one year experience in a higher education preferably in a HR related position in the University of Illinois system.

Knowledge Requirements

  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Demonstrated commitment to customer service.
  • Knowledge of organizational design, organizational development, and organizational effectiveness.
  • Knowledge of Talent Development and Succession Planning.

Preferred Knowledge Requirements

  • Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.
  • Demonstrated leadership abilities.

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

To Apply

For full consideration, applications should be received by February 1, 2018. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

Senior IT Procurement Analyst

Office of the CIO

University of Illinois at Urbana-Champaign

Technology Services at Illinois is the provider of campus-wide computing, networking, telephone, and instructional technology services supporting academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. 

Technology Services has an opening in our Business and Finance group for a Senior IT Procurement Analyst. The Senior IT Procurement Analyst will provide an array of business services to Technology Services internal units, including bid, RFP, and sole source development, contract negotiation, and implementing and managing fiscal procedures. The incumbent will be expected to work with management and staff of Technology Services units to streamline and implement strong fiscal controls. 

Major Duties and Responsibilities

  • Act as the main procurement and contract liaison to the campus and to the Technology Services Business Office in absence of the Lead IT Procurement Analyst.
  • Represent Technology Services on University-level projects, such as Contract Management System, campus Purchasing related initiatives, iBuy RFP development and evaluation.
  • Coordinate with Technology Services units and campus Purchasing to develop purchasing requests for proposal, bids, and sole sources.
  • Responsible for participating with Business and Finance supervision in developing, implementing, and managing the fiscal procedures for Technology Services unit’s financial operations.
  •  Responsible for identifying issues, developing solutions, and streamlining business processes and policy.
  • Oversee all procurement renewals, including fiscal year-end.
  • Participate in the development, planning and implementation of unit fiscal operations.
  • Work with Lead IT Procurement Analyst in the negotiation, approval, and oversight of purchase contracts.
  • Provide training to Technology Services staff on purchasing systems and methods, contract management, iBuy.
  • Work with Lead IT Procurement Analyst on Asset Management, on occasion.
  • Attend bi-weekly staff meetings and participate in training programs, seminars, classes.
  • Ensure excellent Customer Service throughout Technology Services.
  • Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.

Organizational Chart

Vice Chancellor for Academic Affairs and Provost

Chief Information Officer

Director, Strategic Business and Financial Analysis

Lead IT Procurement Analyst

Senior IT Procurement Analyst

Position Requirements and Qualifications

Education

  • Bachelor's degree

Experience

  • Three years of experience with purchasing, bidding, contracts and business operations.
  • Experience with using business application software, such as spreadsheets, databases, word processing, and web tools.

Knowledge Requirements

  • Knowledge of University’s business system, i.e. Banner and knowledge of University’s purchasing policies and rules.
  • Basic understanding of information technology services.

Preferred Knowledge

  • Knowledge of university’s business policies and rules.

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  Applicants should have a current, valid legal authorization to work in the United States.  The start date will be as soon as possible after close date.

To Apply

For full consideration, applications should be received by September 21, 2017. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@mx.uillinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

Server Load Balancing (SLB) and Global Server Load Balancing (GSLB) allow services to scale and be highly functional by distributing power-drawing services across multiple servers, so that load does not slow down the experience of these services for customers.

Service & Bill Management Application is a service management application offered to groups on campus to manage a variety of tasks including Lync and Centrex accounts for their customers.

The following links will take you to articles in the Technology Services Knowledge Base which will help you set up your email and calendar clients to use the Exchange service.

Windows

Apple

Mobile

Other

Shibboleth provides secure login authentication to many web-based applications for customers on and off the University campus.  

Classify Your Data          Passwords          Phishing          Social Media Safety          Contact

Stalkers and cyberbullies can use social media to track your movements. Current and future employers can use social media to see messages from you that may have been intended only for friends or family.

To protect yourself, we recommend following these steps before your post, snap, or tweet:

  • Turn on privacy settings.
  • Don’t give away your location.
  • Don’t say how long you’ll be in a particular location.
  • Don’t share any photos of yourself that you wouldn’t want your boss to see.
  • Be comfortable with your message living on the internet forever. If you’re not comfortable, don’t publish it.

Learn more about social media privacy: http://techservices.illinois.edu/news/2016/social-media-privacy.

 

The Endpoint Services Group working with Technology Services Security group is providing a pilot of Sophos for MacOS. Sophos Endpoint software blocks malware and infections by identifying and preventing the handful of techniques and behaviors used in almost every exploit.

Log Management archives log data, allows for search, correlation and alerting, and protects against data loss due to system failure or compromise. 

Request

To request an SSH exception, please follow the instructions and form linked here: https://go.illinois.edu/ssh.

The Exception Process

The Urbana Campus Administrative Manual charges the Urbana Campus CIO with reviewing requests for exceptions to information security policy.  The Urbana CIO has designated the Chief Privacy and Security Officer and by extension, the Office of Privacy and Information Security as the clearinghouse for all security policy exception requests.

Once the exception request is submitted via this form, it will be evaluated for risk as deployed, including any mitigating controls, and a Risk Acceptance form will be provided to the requestor.

The requestor will have it signed by the unit's chief executive business officer authorized to commit budgetary resources toward the costs associated with a security incident (i.e. Dean, Vice Chancellor, or another authorized individual designated on their behalf).

The form is then returned to the Privacy and Security Office. 

(Email approval will also be accepted if it comes directly from the email account of the approving officer and not through an intermediary.)

After the signed Risk Acceptance is received, Privacy and Security will notify campus Network Engineering, who will create a firewall rule to permit the traffic.

Please complete the information on the following pages to enable assessment of the risks associated with the request.
-------------------

Campus Policy Governing Exceptions to Information Security Policy

In certain cases, compliance with specific policy requirements may not be immediately possible. Reasons include, but are not limited to, the following:

  • Required commercial or other software in use is not currently able to support the required features;
  • Legacy systems are in use which do not comply, but near-term future systems will be in compliance, and are planned for;
  • Costs for reasonable compliance are disproportionate relative to the potential damage.

In such cases, units must develop a written explanation of the compliance issue and a plan for coming into compliance with the University's Information Security Policy in a reasonable amount of time. Explanations and plans must be submitted to the campus CIO or the equivalent officer(s).

Source:  Campus Administrative Manual  (http://cam.illinois.edu/viii/VIII-1.2.htm)

This service tracks and documents issues of secure certificates used by campus units. It also provides notifications of upcoming certificate expiration to help ensure uninterrupted operation of campus services.

Status provides information about maintenance and outages for a variety of services across campus, including those supported by Technology Services, AITS, colleges, and departments.

Click here to view the Status Page.

Technology Services provides campus-wide computing, networking, communication, and instructional technology services that support the academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign.

Tech Services regularly employs students to help us support the campus. Student employees work at our help desk and in computer labs. They also help faculty and students use technology in classrooms, and even provide on site support in offices and homes. 

The following requirements are desired for all student employment positions at Technology Services:

  • Be an undergraduate or graduate student enrolled in good standing at the University of Illinois at Urbana-Champaign
  • Excellent written and oral communication skills
  • Demonstrable strong customer service skills
  • Demonstrate problem-solving skills
  • Capable of working a minimum of 10 hours per week
  • Punctuality, Responsibility and Accountability
  • Ability to work with sensitive information in a conscientious manner
  • Attend periodic basic and technical trainings and staff meetings
  • Ability to speak to people of varying technical, cultural, and linguistic backgrounds in person, over the phone, and by email

If you are a student and are interested in working at Technology Services, please fill out our online application. Please note that, if you want to apply to more than one group within Technology Services, you will need to fill out one application per group.

More information

If you're not sure where in Tech Services you would like to work, here is more information about each student hiring group within Technology Services.

The Help Desk

Apply to work for The Help Desk

  • Support faculty, staff and students with services offered by Technology Services
  • Support provided over the phone, email, walk-in, and fieldwork
  • Familiarity with UI passwords and their functions
  • Familiarity with networking services, such as IllinoisNet wireless and VPN
  • Familiarity with computer security best practices
  • Familiarity with audiovisual equipment
  • Working knowledge of UI email systems, UI Box and Illinois Compass
  • Perform system checks of equipment in classrooms

Classroom & Conference Media Engineering

Apply to work for Classroom & Conference Media Engineering

  • Cleaning instructor lecterns/stations
  • Cleaning projector filters
  • Assist technicians with pulling cable and terminating
  • Delivering parts, equipment, tools and ladders to job sites
  • Loading equipment racks
  • Changing projector lamps

College of Law Help Desk and Classroom Technology Support

Apply to work for College of Law

  • Assist professional staff who support faculty, staff, and students using educational technology in the College of Law
  • Support faculty, staff, and students using educational technology in the College of Law
  • Provide basic Windows troubleshooting
  • Provide basic Mac troubleshooting
  • Provide basic networking troubleshooting
  • Provide basic printer troubleshooting

Facilities (not currently accepting applications. Please apply at a later time)

Apply to work for Facilities

    • Perform light cleaning of conference rooms and offices
    • Strong organizing and filing skills
    • Customer service experience
    • Detail-oriented
    • Familiarity with MS Excel and Word
    • Assist with key tracking
    • Assist with event preparations
    • General facilities staff support

    Media, Information, and Communications

    Apply to work for Media, Information, and Communications

      Communications

      • Research technology services and how they are used at the University of Illinois
      • Identify and meet with students, faculty and staff to learn about their experiences with technologies and services
      • Create communications and marketing materials for campus
      • Must be enrolled in a communications-oriented field such as Communications, English, Journalism, or Marketing, or have relevant communications work experience
      • Must have experience writing for popular audiences
      • Familiarity using a variety of social media platforms to promote content and drive engagement

      Graphic Design

      • Create visual works, reports, digital signs, flyers, posters, and other print and digital materials that engage students, faculty, and staff
      • Experience using the Adobe Creative Cloud
      • Ability to understand and follow style guides and design standards
      • Preferred but not required: skills in video creation, video editing, or video animation

      OnSite Consulting

      Apply to work for OnSite Consulting

      • Support faculty, staff, students and retirees by appointment to troubleshoot and repair computer problems
      • Hands-on support in home, office, or in our lab
      • Home networking setup and configuration
      • Disk and file restoration
      • Virus removal
      • Operating System and Software installation
      • Opportunities to work in departmental units performing system and network administration

      Instructional Computing Services (ICS) labs

      Apply to work in the Instructional Computing Services labs

      • Support faculty, staff and students at ICS computer lab facilities throughout campus
      • Provide lab security and enforcement of ICS computer lab policies
      • Maintain appearance and upkeep of the computer lab and equipment
      • Basic troubleshooting of computer hardware in the ICS lab environment
      • Basic troubleshooting of networking connectivity in the ICS lab environment
      • Basic troubleshooting of classroom projectors in the ICS lab environment
      • Basic troubleshooting of video conferencing systems in the ICS lab environment
      • Basic printer hardware troubleshooting 

      WebStore (Not currently accepting applications. Please apply next semester.)

      Apply to work for WebStore

        Communications 

        • Support faculty, staff, and students by providing software necessary for course work, research, and administrative functions
        • Contribute to the development of a social media plan
        • Contribute to day-to-day social media activities
        • Interview students, faculty, and professionals for testimonials
        • Write student, faculty, and professional profiles for features to be highlighted online and in print material
        • Assist in development and implementation of student focused programs
        • Ability to work independently
        • Experience in communications, advertising, marketing, or journalism
           

        Technology Services observes the No Change Period to minimize the risk of service interruptions during the critical period leading up to and during final exams. During this window, even minor disruptions to the network and other services can have a significant impact on students' preparation for and completion of final exams.

        During the No Change Period, Technology Services will not implement any change that may affect, directly or indirectly, any production service, function, or activity. Emergency maintenance and patches may still be applied during the No Change Period if they are necessary to maintain the stability or security of a network, service, function, or activity.

        Upcoming No Change Periods

        The Technology Services KnowledgeBase has a listing of the upcoming No Change Periods.

        Theft is the most common crime on college campuses. Fortunately, it’s easy to protect your computer, tablet, or phone. Detective Murphy of the University of Illinois Police Department shares tried-and-true tips to help you keep your technology safe.

        When requesting a course space to be created on Illinois Compass 2g, you will be asked if you want to move content from your old Compass 2g space to your new Illinois Compass 2g space. Here are some advantages and disadvantages to copying material:

        Advantages

        • All of your content will be moved to your new space.
        • An error report will help you locate areas that need correction.
        • Technology Services staff will offer training to assist new users in working with their copied content in Illinois Compass 2g spaces.

        Disadvantage

        • Your new course space will be a exact carbon copy of the old one from a previous semester, so you'll have to do at least some editing. If you're going to do any re-arranging, replacing readings, adding new content, etc, it might be more work than starting fresh.

        Consider Starting Fresh!

        • Requesting a fresh space lets you build your new course exactly as you want it.
        • It is easy to go back to your old Compass 2g space, export to your computer all of the files you want and then upload them into your new space.
        • Quizzes and test question pools can be move from your old Compass 2g space and imported into a new Illinois Compass 2g space using Respondus, a free software application available through the WebStore.
        • Technology Services staff offer a variety of training workshops to help you learn to use Illinois Compass 2g quickly and easily.

        Faculty and Staff Technology Training Team (FAST3) provides opportunities for Urbana campus faculty and staff to build their professional skills through instructor-led, hands-on training workshops.

        GET ADDITIONAL PROTECTION FOR YOUR DATA!

        Illinois uses the Duo 2FA service to help protect data with Two Factor Authentication.

        Start using 2 Factor Authentication now. 

        1. Check. 
        Are you enrolled with Duo?
        Visit https://verify.uillinois.edu/ to find out and to enable your device (mobile phone) and set preferences. 

        2. Sign up.
        After enrolling and confirming devices, opt-in by completing this form:

        Sign Up Button to opt into 2FA
        https://go.illinois.edu/2fa-optin

        We will sign you up and Duo will appear on your login screen after you enter a NetID and password.

         

        Protect your information with 2FA. Here's the why, when, and how.

        The university is continuing its efforts to protect valuable assets and access by requiring Two Factor Authentication (2FA) on more systems and services in Fall 2018.

         

         

        Why 2FA?

        It works.
        2FA already protects NESSIE. Targeted attacks were made in the past against university payroll in attempts to steal paychecks. Since implementing this technology, attacks on payroll customers have effectively vanished.

        Illinois experiences about 700 compromised accounts each month. Other Big Ten institutions added 2FA across their services, dropping their rates of compromised accounts to nearly zero.

        A password is no longer enough.
        Attacks on accounts are increasingly sophisticated. 2FA helps to determine that you are who you say you are and are not someone with a stolen password.

        What is the 2FA Timeline?

        Everyone can opt-in from April-September 2018.
        Graduate students will be required to use 2FA starting in October 2018.
        Staff and faculty will be required to use 2FA starting in November 2018.
        Undergraduates can continue to opt-in after September.

         

        Who and What is Covered by 2FA?

        Who?
        Anyone with a NetID can opt-in.

        What?
        There are multiple authentication systems on campus. The main ones which will be covered by 2FA are Shibboleth, Office 365, and some SiteMinder applications. This covers hundreds of applications but some of the most prominent are Compass2g (blackboard), Box, Lynda.com, learn@illinois (Moodle) and Office 365.  

        How does 2FA work?

        Duo Security is the campus provider of 2FA. Once you login with a NetID and password, Duo sends a request to confirm that you are who you say you are via mobile phone notification, phone call, or by another method. Clicking a button or entering a code informs Duo that you are a legitimate user of campus services. The process takes just a few clicks, taps, or keystrokes.

        How Do I Opt-In for 2FA?

        If you have already enrolled in Duo, you do not need to enroll again. 

        Those already enrolled can confirm their 2FA self-recovery options, such as a back-up phone number. Instructions for that can be found at https://answers.uillinois.edu/internal/page.php?id=76500

        To enroll in Duo for the first time visit https://verify.uillinois.edu/

        The verify website also provides information about downloading the Duo mobile app.
        Find a self-enrollment guide at https://answers.uillinois.edu/internal/page.php?id=65947

        Once you have enrolled in Duo and downloaded the app, complete a 2FA opt-in form at https://go.illinois.edu/2fa-optin.

         

        What if I don’t want to use my phone for 2FA?

        If an employee does not want to use a personal device, they may contact their manager about having their unit acquire a 2FA Token from the WebStore. You can learn more about tokens at https://answers.uillinois.edu/internal/page.php?id=72159

         

        Want to provide feedback?

        We’re very interested in campus community members who have been using 2FA to provide feedback about their experience. Please visit https://go.illinois.edu/2fasurvey  to submit feedback.

        Most commonly The Usability Consulting Service is asked to look at user interfaces for web or software applications. We use a number of methods to evaluate user interfaces and provide feedback on how to improve them. Some well known methods we employ include:

        Card Sorts
        Open and Closed card sorts are excellent for evaluating taxonomies and developing navigational strategies.

        Paper Prototypes
        Paper prototypes allow for quick changes to interface designs through the use of “sketches”. They are extremely flexible, cost effective, and an excellent means of evaluating page layout and design before implementation.

        Computer-Based
        We use Morae software to capture the user, audio and the computer screen which allows for further review and the creation of video “highlight” reels. This type of evaluation is well suited to reviewing existing web sites and user interfaces.

        Client Coaching

        We can also coach clients on how to perform their own evaluations, because usability needs to be an iterative, progressive, integral part of the workflow. A Usability Expert works with unit staff demonstrating how to plan, facilitate, and run evaluations, as well as how to recognize issues and suggest improvements.

        What is a Typical Engagement Like?

        A Usability Expert sits down with the client and assess the project to determine:

        • Scope of the project
        • Major audiences
        • Interaction needs
        • Best Evaluation Method(s)

        We then run a primary and secondary round of usability evaluations with users from each major audience. After each round of evaluations, we analyze the results and provide feedback. We strongly encourage active participation from our client's department to experience the process and feedback firsthand.

        To contact a Usability Expert, email: usabilityconsulting@illinois.edu.

        Undergraduate Library Computer Lab

        Regular Lab Hours
        Open 24 hours
        Except Saturday and Sunday: CLOSED 12:00 am - 10:00 am

        Please note: the Undergraduate Library Computer Lab's hours may change depending on the Undergraduate Library's overall hours.

        Location
        1402 W. Gregory Drive
        Upper NE corner

        Phone: (217) 244-2562

        Scheduling and Reservations
        The Undergraduate Library Computer Lab is a general access lab only. It cannot be reserved for classes.

        Available Equipment

        • Scanners (2 available)
          • Espon Perfection V30 flatbed scanner
          • Fujitsu Scansnap iX500
        • Printers (2 available)
        • Apple 27" iMac (18 seats, main room)
          • Base Unit: 3.2 GHz quad-core Intel Core i5
          • Dual boot Windows 10 and Mac OS X
          • Memory: 16 GB RAM
          • Video: 2 GB RAM
          • Display: Retina 5K
        • Dell Optiplex 7050 (21 seats, main room)
          • Base unit: 3.6 GHz quad-core Intel Core i7
          • Windows 10 - 64 bit
          • Memory: 16 GB RAM
          • Video: 1 GB RAM
          • CD-ROM: CD-RW/DVD drive

         

        Back to Computer Lab Locations and Hours

        Completing the Data Survey

        Technology Services requests that ALL faculty, researchers, and staff complete the End-User Self-Reporting survey.

        Steps to complete the survey:

        1. Follow the link (https://go.illinois.edu/datasurvey) to access the log in page.
        2. The link will take you to the OneTrust website. Rest assured that Technology Services has vetted this vendor and it IS ok to enter your university email address.
        3. After entering your email address (if you have an @uillinois.edu address, please use your @illinois address instead), you will authenticate with your NetID and password. Your NetID and password will not be passed to a third party.
        4. Once authenticated, you will see a page as shown in the image below (click for full resolution).

        A walk-through of the process can be seen in this video

        Access the video directly on Media Space.

        What is the Data Survey?

        The Data Survey is the first step in identifying and protecting the data at Illinois. Every employee at the University accesses and utilizes data, thus the participation of every employee is paramount to the successful securing of data. The information gathered from this survey will inform future steps in implementing the University's security program, Illini Secure.

        Why a Data Survey?

        The University of Illinois is committed to data privacy and information security. Last year, the Illini Secure program was created.  This effort resulted in an updated Information Security Policy, a collection of IT Security Standards, an updated data classification scheme, and a new process to implement and assess IT security measures. 

        For Security to be successful in protecting your data, we need to better understand how this data is used and where it resides.  This will allow us to allocate appropriate resources and security controls to protect the data relative to the risks it imposes. In order to ascertain this information, we are asking individuals to complete the End-User Self-Reporting Survey.

        Data Classification Overview

        To help you better understand the relevance of the survey, we strongly encourage you to read the Data Classification Overview and view the videos on the Cybersecurity website.

         
         
         
         
         
         
         

        UNIX Platform Hosting provides a standardized, efficient hosting platform for Technology Services' services.

        UNIX Systems Administrator or Senior UNIX Systems Administrator
        Technology Services at Illinois
        University of Illinois at Urbana-Champaign

        Technology Services at Illinois is the provider of campus-wide computing, networking, communications technology, and instructional technology services supporting academic and research activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. Our mission is to provide a strong, agile, and customer needs-oriented organization by providing cost-effective, value-added IT services and solutions.

        Technology Services has an opening for UNIX Systems Administrator or Senior UNIX Systems Administrator to configure and maintain production UNIX servers which provide critical foundations for large-scale online learning and research.  This support requires, but is not limited to Linux system management, scripted automation of common tasks, and adherence to UNIX security best practices.

        Major Duties and Responsibilities

        • Provide expertise and service to campus teaching and research initiatives, including but not limited to learning management systems, video streaming services, online learning, and massive open online courses.
        • Write scripts in Perl and Bourne Shell.
        • Maintain system database files (groups, hosts, email aliases).
        • Configure commonly used services including Apache and SSH.
        • Understand system access control and security aspects of critical systems.
        • Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.
        • Establish and maintain suitable resource and performance monitoring on all systems for which employee is responsible.
        • Participate in patch lifecycle.
        • Monitor and coordinate with customers on monthly patching for all systems under management.
        • Demonstrate day-to-day adherence with change control precepts and practices.
        • Train users in applications and operating system fundamentals.
        • Write technical operating system documentation.
        • Ensure excellent Customer Service throughout the Enterprise Systems Operations group.
        • Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.
        • Act as an advocate for Technology Services customers in service planning and deployment across the organization.
        • Resolve customer satisfaction issues.
        • Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.

        Additional Major Duties and Responsibilities for Senior UNIX Systems Administrator

        • Effectively use relational database management systems.
        • Apply knowledge and understand the differences between kernel and user spaces.
        • Write purchase justifications.
        • Install third-party software.
        • Solve technical systems problems quickly and automate processes.
        • Continued effort in demonstrating a good understanding of industry standards and best practices.
        • Participate or lead small team efforts within Technology Services.
        • Ensure excellent Customer Service throughout the Enterprise Systems Operations group.

        Education and Experience Requirements

        • Bachelor's degree.
        • Minimum of one year of professional experience as a UNIX System Administrator, preferably supporting Red Hat Enterprise Linux or related distribution.
        • Experience in operating system and application administration in a UNIX environment.
        • Experience using a configuration management system.
        • Experience scripting common or repeated tasks.
        • Strong analytical and problem-solving skills.
        • Demonstrated ability in effective communication and collaborating in a high performance team environment.
        • Demonstrated commitment to customer service.
        • Experience in participating in diverse workgroups.
        • Ability to work non-traditional hours, respond to on-call requests.

        Education and Experience Requirements for Senior UNIX Systems Administrator

        • Bachelor’s Degree
        • Minimum five years of professional experience as a UNIX System Administrator, preferably supporting Red Hat Enterprise Linux or related distribution.
        • Experience in operating system and application administration in a UNIX environment.
        • Demonstrated experience and strong understanding of configuration management concepts and tools.
        • Strong familiarity with regular expressions.
        • Experience scripting common or repeated tasks.
        • Strong analytical and problem-solving skills.
        • Experience using RAID and LVM.
        • Experience using relational database management systems.
        • Demonstrated ability in effective communication and collaborating in a high performance team environment.
        • Demonstrated commitment to customer service.
        • Experience in participating in diverse workgroups.
        • Ability to work non-traditional hours, respond to on-call requests.

        Preferred Education

        • Bachelor’s degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field
        • Understand operating systems including but not limited to job control, soft and hard links, and distinctions between the kernel and the user environment.
        • Knowledge of configuration management concepts and tools.
        • Basic familiarity with regular expressions.

        Knowledge Requirements for Senior UNIX Systems Administrator

        • Knowledge with advanced configuration for common services.

        Preferred Knowledge Requirements for Senior UNIX Systems Administrator

        • Knowledge of Dev/Ops culture/practices and processes for delivering applications.
        • Knowledge of cloud computing concepts and methods of providing services & applications.
        • Basic project management knowledge and practices.

        Appointment Status and Salary

        This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date.

        To Apply

        For full consideration, applications should be received by October 8, 2017. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

        For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

        The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

        The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

        This service offers the expertise of Technology Services usability staff to conduct custom usability assessment to campus departments and groups. A variety of methods are available depending on the needs of the client.

        Technology Services has created several videos that will walk you through the process of registering spaces in Illinois Compass 2g. These steps vary slightly depending on the type of space that you need.

        Registrar-Affiliated Course Space
        These type of spaces are for courses affiliated with University that are tracked by the Office of the Registrar. These courses must have rosters selected (from Banner data) for automatic student enrollment.

        View the video demonstrating how to request a Registrar-Affiliated course space.

        Non Registrar-Affiliated Course Space
        These spaces are not affiliated with University courses. Non Registrar-Affiliated course spaces may be used for conferences, outreach education, and other University activities. Automated rosters are not available for these course sites; however, one-time batch roster loads can be arranged by request.

        View the video demonstrating how to request a non Registrar-Affiliated course space.

        Training Space
        Training course spaces may be used to train faculty, staff, or students on a particular function or role. For example, a training course space may be used to train all lab staff or to train all new users of Illinois Compass 2g.

        View the video demonstrating how to request a Training course space.

        Development Space
        Development course spaces can be used to develop course content, quizzes, etc. for courses that have not yet been scheduled or to test tools before introducing them into a live course. The contents of a Development course space can be copied to a Registrar-Affiliated course space in the future.

        View the video demonstrating how to request a Development course space.

        Virtual hosting provides infrastructure and control to IT professionals to host virtual machines, operating systems or applications that are installed on software that acts like computer hardware. Customers have the same experience on a virtual machine as they do using an actual machine.

        WebStore provides free or low-cost software to students, faculty, and staff for teaching, research, and administrative purposes.

        A phish is an attempt to trick you into giving personal information to criminals, which they can use to access bank accounts, credit cards, and health information.

        Like a fisherman using a lure to hook a fish, identity thieves try to lure you into giving personal information by making what looks like a legitimate request from an organization you trust. These might look like they are from a bank, credit card company, or even the University. Unfortunately, phishing scams can be highly effective.

        Email is a particularly popular tool for phishers. Phishers count on people not really taking the time to read their emails before they click on links or download attachments.

        The average person gets 147 new emails per day. That’s a lot of email. To deal with the influx, many of us tend to skim each message. It’s estimated that the average office workers spends just 10-20 seconds reading individual emails.

        The odds, then, are in the phisher’s favor. But if you slow down just a bit, you can spot a phish pretty quickly.

        Dissecting a Phish

        Phishing emails can be about anything, but they all tend to have at least one of these three things in common:

        1. They are out-of-the-blue emails that ask you to click on a link, reply with your password, or download a file.
        2. The links they provide are either to unknown sites or sites that sound only partially legitimate (like techservices.illinoisuniversity.edu instead of techservices.illinois.edu).

        3. They may have misspelled words or bad grammar.

        See an example of a phishing email here:  https://answers.uillinois.edu/illinois/page.php?id=48243.

        Test yourself! Take this Today Show quiz and see if you can spot the phish (be sure to scroll down to the bottom of the page).

        Rules of Thumb

        To avoid being phished, follow these rules of thumb:

        • Keep your passwords private.

        • Only click on or download email attachments from people or companies you know.

        • Type the links of official companies (University of Illinois, Chase Bank, etc.) directly into a browser to get to the official site.

        • Read carefully. If an email has a lot of misspelled words and really bad grammar, it’s probably a scam.

        • Strangers don’t send millions of dollars to random people on the internet (i.e., you).

        Get Help

        Want to know if the University of Illinois really sent you that email? Just call the Technology Services Help Desk at 217-244-7000 and ask.

        If you receive a phishing email or phone call, report it to us! Follow these steps to report a phishing attempt and stop identity thieves in their tracks: https://answers.uillinois.edu/illinois/page.php?id=50007.

        Introduction

        Technology Services at Illinois is excited to announce that we are signficiantly upgrading our WiFi solution across all of campus. We plan to replace every wireless access point on campus with new hardware from a new vendor by the start of the Fall 2016 semester. All campus buildings that have WiFi will be part of this mass refresh. As a result of this change, customers can expect improved reliability and stability of the wireless network.

        In order to minimize disruptions, most of this work will be done after the Spring 2016 semester is over. However, some work will be completed before the end of the Spring 2016 semester. Specific schedling information will be coordinated with building managers and local IT professionals. If you would like to know more about your building's scheduled refresh, or to coordinate a preferred time, please email wifirefresh@illinois.edu

        While the WiFi Refresh effort will bring the University of Illinois the latest WiFi hardware, this change will not affect the settings needed to connect to IllinoisNet. This refresh also will not affect the schedule of the campus Wireless Expansion and Upgrade Project.

        June 30 Update

        Technology Services is pleased to announce that we are ahead of our original refresh schedule. To date, 6,500 new access points have been installed. We still have 2,740 old access points to refresh. But in our original planning, we expected to have 3,900 old access points left on July 1. This means that we are over 1,000 access points ahead of schedule.

        Windows Systems Administrator or Senior Windows Systems Administrator
        Technology Services at Illinois
        University of Illinois at Urbana-Champaign

        Technology Services has 2 openings available for Windows System Administrator and/or Senior Windows System Administrator. These positions will work with the Skype for Business service team. The role will provide tier 3 level support, participate in system maintenance and upgrades, and be assigned to projects and/or dependent services in support of the Skype for Business service.  A dependent service that currently has more demand than available staff is the Skype for Business Contact Center solution. Current projects include upgrading the E-9-1-1 service used by Skype for Business and migrating from the current SIP trunk provider to a new provider. The role also participates in internal processes such as change management, service documentation, and other responsibilities. 

        Primary Position Function: 

        Provide daily enterprise-wide server administration tasks and provide tier 3 support for enterprise systems and services on the Microsoft Windows Server platform, including but not limited to Active Directory, Exchange, Skype for Business Server, SharePoint, and SQL Server in either local or cloud/hosted environments. 

        Major Duties and Responsibilities:

        • Monitor and maintain Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Skype for Business Server.
        • Apply patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation.
        • Execute basic PowerShell or Command Shell commands.
        • Monitor and review system logs and detect and troubleshoot problems.
        • Write basic technical documentation.
        • Control system access and security aspects of critical systems.
        • Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.
        • Establish and maintain suitable resource and performance monitoring on all systems.
        • Partner with the Technology Services Help Desk by setting and managing the expectations of customers.
        • Act as an advocate for Technology Services customers in service planning and deployment across the organization.
        • Demonstrate day-to-day adherence with change control precepts and practices.
        • Provide technical support and customer service directly to customers.
        • Discover and communicate potential service problems by identifying patterns occurring across separate help desk tickets and customer reports.
        • Work efficiently with minimal guidance from Senior or Lead administrators.
        • Understand the applicable processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.
        • Resolve customer satisfaction issues. 
        • Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.

        Senior - Major Duties and Responsibilities:

        • Develop monitoring and maintenance practices for Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Skype for Business Server.
        • Provide leadership, guidance and technical expertise to system administrators on one or more server platforms, including but not limited to Active Directory, SharePoint, Exchange, Skype for Business Server and SQL Server.
        • Develop and maintain procedures for applying patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation.
        • Write and maintain moderately complex scripts in PowerShell.
        • Write purchase justifications.
        • Install and test third-party software compatibility.
        • Implement and support jump boxes or proxy servers.
        • Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.
        • Provide technical support and customer service directly to customers.
        • Demonstrate day-to-day adherence with change control precepts and practices.
        • Ensure excellent Customer Service throughout Technology Services.
        • Partner with the Technology Services Help Desk by setting and managing the expectations of customers.
        • Act as an advocate for Technology Services customers in service planning and deployment across the organization.
        • Resolve escalated customer satisfaction issues and work with system administrators to develop escalation procedures.
        • Demonstrate day-to-day adherence with change control precepts and practices and is responsible for writing Change Control Requests and seeking approval.
        • Provide technical leadership and advice to Technology Services project managers and Technology Services management.
        • Develop procedures for tracking patterns of incidents and steps to resolve and communicate changes.
        • Collaborate and partner with other units on campus on technical projects.
        • Create technical documentation for a technical audience.
        • Initiate and write technical project proposals.
        • Collaborate with Technology Services Help Desk staff to improve support for end users.
        • Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
        • Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability. 

        Organizational Chart

        Vice Chancellor for Academic Affairs and Provost
        Chief Information Officer
        Deputy CIO
        Director
        Manager
        Windows Systems Administrator/Senior Windows Systems Administrator

        Position Requirements and Qualifications

        Required Education

        Bachelor's degree.

        Preferred Education

        Bachelor’s degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field. 

        Required Experience

        Experience

        • Minimum of two years of relevant Windows Server experience.
        • Experience in troubleshooting technical problems involving software and operating systems.
        • Experience in effective communication and collaborating in a high performance team environment.
        • Experience providing technical support in a customer service role.
        • Experience using patience, sensitivity and effective communication with a wide range of people, including the technically proficient and those with minimal computing experience or technical skill.Experience writing technical documentation for a technical audience.
        • Experience in participating in diverse workgroups.

        Senior - Experience

        • At least three years of relevant Windows Server experience in either local or cloud/hosted environment.
        • At least one year of experience supporting or administering an Active Directory domain or Organizational Unit (OU) or administering or supporting Microsoft Exchange servers/clients, or Microsoft Skype for Business servers/clients.
        • Experience applying industry standards and best practices in an enterprise-level Windows system/server environment.
        • Experience in effective communication and collaborating in a high performance team environment.
        • Experience using patience, sensitivity and effective communication with a wide range of people, including the technically proficient and those with minimal computing experience or technical skill.
        • Experience solving technical problems quickly and identifying opportunities to automate repetitive processes.
        • Experience participating in diverse workgroups.

        Knowledge Requirements

        • Familiarity with networking topology concepts.
        • Familiarity with Microsoft Active Directory concepts.
        • Familiarity with Microsoft Exchange Server and supported clients including but not limited to Outlook, WebApp and mail concepts including but not limited to IMAP, SMTP or Microsoft Skype for Business Server, its basic concepts, and supported clients.

        Senior - Knowledge Requirements

        • Knowledge of hardware/software RAID and logical volume management.
        • Knowledge of industry standards and best practices.
        • Understanding of network topology and distributed system concepts.
        • Understand system access control and security aspects of critical systems.
        • Knowledge of Active Directory architecture and concepts.
        • Knowledge of Voice-over-IP concepts using Skype for Business or equivalent technology.
        • Knowledge of email and collaboration concepts using Exchange.

        Senior - Preferred Training

        • Completion of at least one Microsoft Certification (MCITP).

        Appointment Status and Salary

        This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  Applicants should have a current, valid legal authorization to work in the United States.

        To Apply

        For full consideration, applications should be received by July 21, 2017.  Interviews and hires may take place before the closing date, but all applications received by the closing date will receive full consideration.  Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application, resume, and the names of three professional references including address, telephone, and email information.  The online application will require names and contact information for the three professional references.  Employment requires a criminal background check.  For further information about this position, please contact Lori Oakes at TechSvc-HR@mx.uillinois.edu or call (217) 333-4222.

        The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

        Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or criminal conviction history. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (www.inclusiveillinois.illinois.edu).

        Wireless Expansion and Upgrade Project Report

         

        What’s Inside

        Why a Wi-Fi Upgrade?

        The Wi-Fi Upgrade Process

        Expanded Coverage

        Project Advisory Group

        Thank You

         

        Why A Wi-Fi Upgrade

        In a single school day during the 2016-2017 school year, 61,190 different people used the campus wireless network at the University of Illinois.

        Wireless usage has grown annually with no sign of slowing. Former Chief Information Officer Paul Hixson and Technology Services staff spotted this trend as the increased usage began to strain the existing Wi-Fi network. Coverage in academic spaces was often not sufficient to support the existing wireless devices on campus, let alone the expanding use of Wi-Fi. Insufficient coverage meant classes, both big and small, struggled to get connected. It was difficult to incorporate online resources into instruction.

        In 2014, in response to the continual growth of Wi-Fi, the Office of the CIO began promoting a plan for a major investment in upgrading and expanding the Wi-Fi network. Campus partners agreed, and the Office of the Provost provided Technology Services with $8,055,400 for the Wireless Expansion and Upgrade Project.

        The project kicked off in August 2014 and was slated to run for a full three years. Thanks to the hard work of many teams at the University of Illinois, the project was completed ahead of schedule in May 2017.

        Wi-Fi coverage was upgraded and expanded in 243 buildings across campus. Over 4,400 new wireless access points were installed, providing more than 6.25 million square feet of additional Wi-Fi coverage to academic spaces across campus. This effort significantly improved the current Wi-Fi experience for students, faculty, and staff, and prepared the University of Illinois for the continued growth of wireless usage in the future.

        The remainder of this report provides additional detail and insight into the changes that occurred and their impact on teaching, learning, and research at the University of Illinois.

         

        The Wi-Fi Upgrade Process

        Access The Wi-Fi Upgrade Process video on YouTube

        Video Transcript

        In 2017, the Wireless Expansion and Upgrade Project was successfully completed at the University of Illinois. In this video we will walk you through the process of upgrading Wi-Fi in a building.

        Step One: First, a wireless review is performed by Technology Services and a building Facility Coordinator to find spaces that lack sufficient Wi-Fi coverage.

        Step Two: Next, Technology Services designs an updated wireless plan for the building. This plan identifies where Wireless Access Points are currently located. Wireless Access Points broadcast Wi-Fi signals. Updates to the building plan identify access points that can be moved to provide better coverage, and where new access points should be installed. Blueprints are updated. This plan is provided to Facilities and Services who run electric cables and do other work in the building.

        Step Three: After that, Tech Services runs ethernet cable, installs the Wireless Access Points and completes testing.

        The Wireless Expansion and Upgrade Project repeated this process in 243 buildings, improving Wi-Fi coverage at the University of Illinois.

        Expanded Coverage

        Annual Progression:

        Table 1. Annual progression.
        Year Wireless Access Points Installed SQ FT of Additional Coverage Number of Buildings Updated
        2014 142 new WAPs 114,800 added square feet 21 buildings
        2015 2,060 new WAPs 2,884,000 added square feet 51 buildings
        2016 1431 new WAPs 2,003,400 added square feet 113 buildings
        2017 765 new WAPs 1,071,000 added square feet 55 buildings
        Grand Total 4,470 total new WAPs 6,258,000 total square feet added 243 total buildings updated

        For a list of all completed buildings, see the Wireless Buildings Schedule.

        Expanded Coverage: Metrics Introduction

        The completion of the Wireless Expansion and Upgrade Project means that the University of Illinois now has one of the largest and most robust Wi-Fi networks in higher education. But just how big is Wi-Fi at Illinois? Check out some of the stats on the following pages to get a sense of the scope of Wi-Fi usage at Illinois.

        Expanded Coverage: Metrics

        Typical daily usage - 55TB

        On an average day, 55 terabytes of data flow over our Wi-Fi network. If you were streaming video, that would be the equivalent of watching 18,333 hours of Netflix in a single day - or watching all 65 episodes of House of Cards 282 times.

        Unique devices in a week - 89,184

        A wide variety of devices connect to the Wi-Fi network ranging from laptops to smart TVs, to watches, phones and tablets. In a single week during the 2017 school year, 89,194 unique devices connected to the Wi-Fi network. If you stacked up that many iPhones, they would be taller than the Sears Tower.

        Simultaneous users - 45,000

        A school as big as Illinois needs to be able to handle a lot of simultaneous Wi-Fi connections. On an average day, at peak usage times, 45,000 people are connected at the same time to our Wi-Fi network. That’s like the entire city of Urbana checking Facebook all at once.

        Project Advisory Group

        The Academic Mobility Advisory Group (AMAG), made up of assistant and associate deans, directors, and administrators, is designed to serve in an advisory role for campus mobility initiatives, including the expansion and upgrade of campus wireless (Wi-Fi), cellular Distributed Antenna System (DAS), and the infrastructure and services needed to support the growing mobile application environment.

        Members

        • Craig L. Flowers, Director of Computing Services, College of Veterinary Medicine; AMAG chair
        • Roberto Aldunate, Assistant Dean and Director of IT, College of AHS
        • Michael Bohlmann, Director of IT, College of Media
        • David Gerstenecker, Director of IT, College of ACES
        • Gabe Gibson, Director of Technical Services, College of LAS
        • Erik Hege, Assistant Dean for Infrastructure, School of Information Sciences
        • Jeremy Jones, IT Assistant Manager, College of Education
        • Marty Kaufmann, Assistant Athletic Director, Division of Intercollegiate Athletics
        • James Quisenberry, Associate Director of Housing for Technology Services, Student Affairs
        • David Ruby, Associate Director for Infrastructure Services, Engineering IT Shared Services
        • Matt Tomaszewski, Associate Provost for Capital Planning, Office of the Provost

        Ex-Officio and Past Members

        • Mitchel Dickey, University of Illinois Students
        • David Dowler, Associate Director for Construction Services, Facilities and Services
        • Troy Gagne, Senior Project Manager, Technology Services
        • Greg Gulick, Deputy CIO, IT Operations, Technology Services
        • Amy Hovious, Communications and Outreach Specialist, Technology Services
        • Ryan Ladd, Senior Project Manager, Technology Services
        • Paul Lucas, Director Management and Planning, Technology Services
        • Brad Mahaffey, User Support Manager, College of Engineering
        • Brian Mertz, Manager, Media, Information, and Communications, Technology Services
        • Beth Scheid, Assistant CIO, IT Planning and Outreach, Technology Services
        • Tracy Smith, Director, IT Infrastructure, Technology Services
        • James Sims, Engineer, Capital Planning, Facilities and Services
        • Mary Stevens, Assistant Director, IT Infrastructure, Technology Services
        • Chuck Thompson, Assistant Dean and CIO, College of Engineering
        • Rob Watson, Communications and Outreach Specialist, Technology Services

        Thank You

        Access the Wireless Expansion and Upgrade Project Completion video on YouTube

        Thank you to all the colleges, units, and project team members who worked together to complete the Wireless Upgrade and Expansion Project! An expansive and complex project like this would not be possible without dedication to collaboration across campus. Thank you for helping us build the network infrastructure that will power the future of teaching, learning, and research at Illinois.

        Video Transcript

        In 2014, colleges and units across campus pledged $8.4 million dollars to expand and update the Wi-Fi coverage in academic spaces at the University of Illinois at Urbana-Champaign. With the final installation wrapping up in May 2017, this three-year project was completed under budget and ahead of schedule. From large lecture halls and libraries to labs and fine arts studios, Wi-Fi coverage was upgraded and expanded in 243 buildings at the University of Illinois. Nearly 4,500 new Wireless Access Points were installed by University of Illinois staff. These new access points added more than 6.25 million square feet of Wi-Fi coverage to campus. The Wi-Fi network can handle more simultaneous connections than ever before. There are fewer drops in service, and students, faculty, and staff can connect in locations that previously never had Wi-Fii coverage. Thanks to the Wireless Upgrade and Expansion Project, the University of Illinois Wi-Fi network is ready to meet campus needs now and in the future. For more information about the project, please visit connect.illinois.edu.

         

        Wohlers Hall Computer Lab

        Regular Lab Hours
        Monday - Thursday: 8:00 am - 12:00 am
        Friday: 8:00 am - 8:00 pm
        Saturday: Closed
        Sunday: 12:00 pm - 10:00 pm
        For vacation hours in all labs click here

        Location
        1206 S. Sixth Street
        Rooms 70A/B

        Phone: (217) 333-4500

        Scheduling and Reservations

        Wohlers Hall Computer Lab Classroom

        View video of the Wohlers Hall Computer Lab Classroom

         

        Available Equipment

        • Scanners (2 available)
          • Espon Perfection V30 flatbed scanner
          • Fujitsu Scansnap iX500
        • Classroom presentation equipment
          • Overhead projector system
          • Digital presenter - Samsung SDP-960
        • Dell Optiplex 7010 (14 seats, main room)
          • Base unit: Intel(R) Core(TM) i5 CPU 3470 @ 3.20GHz
          • Windows 10 - 64 bit
          • Memory: 8 GB RAM
          • Video: 1 GB RAM
          • CD-ROM: CD-RW/DVD drive
        • Dell Optiplex 9020 AIO (42 seats & 1 instructor, classroom)
          • Base unit: Intel(R) Core(TM) i7-4770 CPU @ 3.10GHz
          • Windows 10 - 64 bit
          • Memory: 8 GB RAM
          • Video: 2147 MB RAM
          • CD-ROM: CD-RW/DVD drive

        Back to Computer Lab Locations and Hours

        Windows System Update Service (WSUS) is Microsoft's solution for automatically applying system and application patches to Windows systems.  Technology Services hosts a central WSUS service and has partnered with a number of colleges to support secondary WSUS servers as well.

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        FAST3 delivers in class or custom one-on-one training opportunities for faculty, staff, students, and members of the community.

        Training includes hands on experiences with trainers with real world experiences using a variety of software that are subjected but not limited to: Microsoft Office Products, Adobe Photoshop, Lync, Dreamweaver, and Sharepoint Designers.

        Explore FAST3 Training opportunities
         

        2018: A YEAR OF EMAIL

        Significant steps to enhance and improve campus email are coming this year in what we are calling our Year of Email.

        WHAT IS CHANGING WITH EMAIL?

        Security enhancements--paired with vigilant email practices--will reduce breaches of university networks and systems that lead to loss or theft of your personal information, university data, and research, as well as affect the reputation of the university.  Coming improvements will enhance and improve upon existing security strategies and:

        • Add additional security checks to incoming and outgoing email messages
        • Implement security consistent with industry standards around the world and those of like institutions
        • Allow the university to use tools developed by industry email providers to better secure data
        • Enable sending and receiving email relays to identify real and false campus email addresses

        WHY FOCUS ON EMAIL?

        Email is a great way to communicate, yet it is vulnerable to attackers who attempt to acquire personal and university information through malware, phishing and other means. Each month roughly 1,000 university email accounts are compromised.
         

        WHAT CAN I DO TO PROTECT MY EMAIL?

        Inspect what comes in and protect what goes out to better secure valuable information such as data, research, or grades.
        Learn more about email and how to protect it by clicking on the links below. You can also visit 
        https://gizmodo.com/hackers-steal-millions-by-ditching-malware-to-sidestep-1823187933

          HOW AND WHEN WILL I RECEIVE MORE INFORMATION?

          • Expect more information from Technology Services starting in March. Check this web page for updates.
          • Faculty and staff should expect communication from your unit IT Professionals as changes that affect you directly get implemented.

           

          Below are some links to help make sure that you are able to access your email on your preferred devices, and troubleshoot common issues.
           

          Undergraduate Students

          To access your email, visit g.illinois.edu.

          When claiming your NetID, you will have two options for receiving emails sent to your NetID@illinois.edu:

          1. University emails are forwarded to a personal email address (@yahoo.com, @gmail.com, etc.).
          2. Emails are sent to your Google Apps @ Illinois account. 

          If you are unable to log in at g.illinois.edu, you may have set emails to forward to a personal account. 
          To check and change the way you receive emails to your NetID@illinois.edu, visit https://partnercomputing.illinois.edu.

          To connect your Google Apps @ Illinois account to your mobile device, follow the instructions for your device:

          Graduate and Professional Students

          Your email will be set up when completing the claim NetID process.

          To access your email, visit webmail.illinois.edu.

          To connect your University email to your mobile device, follow the instructions on this page: https://answers.uillinois.edu/illinois/page.php?id=47591

           

           

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