Windows Systems Administrator or Senior Windows Systems Administrator

Windows Systems Administrator or Senior Windows Systems Administrator
Technology Services at Illinois
University of Illinois at Urbana-Champaign

Technology Services has 2 openings available for Windows System Administrator and/or Senior Windows System Administrator. These positions will work with the Skype for Business service team. The role will provide tier 3 level support, participate in system maintenance and upgrades, and be assigned to projects and/or dependent services in support of the Skype for Business service.  A dependent service that currently has more demand than available staff is the Skype for Business Contact Center solution. Current projects include upgrading the E-9-1-1 service used by Skype for Business and migrating from the current SIP trunk provider to a new provider. The role also participates in internal processes such as change management, service documentation, and other responsibilities. 

Primary Position Function: 

Provide daily enterprise-wide server administration tasks and provide tier 3 support for enterprise systems and services on the Microsoft Windows Server platform, including but not limited to Active Directory, Exchange, Skype for Business Server, SharePoint, and SQL Server in either local or cloud/hosted environments. 

Major Duties and Responsibilities:

  • Monitor and maintain Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Skype for Business Server.
  • Apply patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation.
  • Execute basic PowerShell or Command Shell commands.
  • Monitor and review system logs and detect and troubleshoot problems.
  • Write basic technical documentation.
  • Control system access and security aspects of critical systems.
  • Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.
  • Establish and maintain suitable resource and performance monitoring on all systems.
  • Partner with the Technology Services Help Desk by setting and managing the expectations of customers.
  • Act as an advocate for Technology Services customers in service planning and deployment across the organization.
  • Demonstrate day-to-day adherence with change control precepts and practices.
  • Provide technical support and customer service directly to customers.
  • Discover and communicate potential service problems by identifying patterns occurring across separate help desk tickets and customer reports.
  • Work efficiently with minimal guidance from Senior or Lead administrators.
  • Understand the applicable processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.
  • Resolve customer satisfaction issues. 
  • Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.

Senior - Major Duties and Responsibilities:

  • Develop monitoring and maintenance practices for Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Skype for Business Server.
  • Provide leadership, guidance and technical expertise to system administrators on one or more server platforms, including but not limited to Active Directory, SharePoint, Exchange, Skype for Business Server and SQL Server.
  • Develop and maintain procedures for applying patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation.
  • Write and maintain moderately complex scripts in PowerShell.
  • Write purchase justifications.
  • Install and test third-party software compatibility.
  • Implement and support jump boxes or proxy servers.
  • Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.
  • Provide technical support and customer service directly to customers.
  • Demonstrate day-to-day adherence with change control precepts and practices.
  • Ensure excellent Customer Service throughout Technology Services.
  • Partner with the Technology Services Help Desk by setting and managing the expectations of customers.
  • Act as an advocate for Technology Services customers in service planning and deployment across the organization.
  • Resolve escalated customer satisfaction issues and work with system administrators to develop escalation procedures.
  • Demonstrate day-to-day adherence with change control precepts and practices and is responsible for writing Change Control Requests and seeking approval.
  • Provide technical leadership and advice to Technology Services project managers and Technology Services management.
  • Develop procedures for tracking patterns of incidents and steps to resolve and communicate changes.
  • Collaborate and partner with other units on campus on technical projects.
  • Create technical documentation for a technical audience.
  • Initiate and write technical project proposals.
  • Collaborate with Technology Services Help Desk staff to improve support for end users.
  • Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
  • Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability. 

Organizational Chart

Vice Chancellor for Academic Affairs and Provost
Chief Information Officer
Deputy CIO
Director
Manager
Windows Systems Administrator/Senior Windows Systems Administrator

Position Requirements and Qualifications

Required Education

Bachelor's degree.

Preferred Education

Bachelor’s degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field. 

Required Experience

Experience

  • Minimum of two years of relevant Windows Server experience.
  • Experience in troubleshooting technical problems involving software and operating systems.
  • Experience in effective communication and collaborating in a high performance team environment.
  • Experience providing technical support in a customer service role.
  • Experience using patience, sensitivity and effective communication with a wide range of people, including the technically proficient and those with minimal computing experience or technical skill.Experience writing technical documentation for a technical audience.
  • Experience in participating in diverse workgroups.

Senior - Experience

  • At least three years of relevant Windows Server experience in either local or cloud/hosted environment.
  • At least one year of experience supporting or administering an Active Directory domain or Organizational Unit (OU) or administering or supporting Microsoft Exchange servers/clients, or Microsoft Skype for Business servers/clients.
  • Experience applying industry standards and best practices in an enterprise-level Windows system/server environment.
  • Experience in effective communication and collaborating in a high performance team environment.
  • Experience using patience, sensitivity and effective communication with a wide range of people, including the technically proficient and those with minimal computing experience or technical skill.
  • Experience solving technical problems quickly and identifying opportunities to automate repetitive processes.
  • Experience participating in diverse workgroups.

Knowledge Requirements

  • Familiarity with networking topology concepts.
  • Familiarity with Microsoft Active Directory concepts.
  • Familiarity with Microsoft Exchange Server and supported clients including but not limited to Outlook, WebApp and mail concepts including but not limited to IMAP, SMTP or Microsoft Skype for Business Server, its basic concepts, and supported clients.

Senior - Knowledge Requirements

  • Knowledge of hardware/software RAID and logical volume management.
  • Knowledge of industry standards and best practices.
  • Understanding of network topology and distributed system concepts.
  • Understand system access control and security aspects of critical systems.
  • Knowledge of Active Directory architecture and concepts.
  • Knowledge of Voice-over-IP concepts using Skype for Business or equivalent technology.
  • Knowledge of email and collaboration concepts using Exchange.

Senior - Preferred Training

  • Completion of at least one Microsoft Certification (MCITP).

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  Applicants should have a current, valid legal authorization to work in the United States.

To Apply

For full consideration, applications should be received by July 21, 2017.  Interviews and hires may take place before the closing date, but all applications received by the closing date will receive full consideration.  Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application, resume, and the names of three professional references including address, telephone, and email information.  The online application will require names and contact information for the three professional references.  Employment requires a criminal background check.  For further information about this position, please contact Lori Oakes at TechSvc-HR@mx.uillinois.edu or call (217) 333-4222.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or criminal conviction history. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (www.inclusiveillinois.illinois.edu).