Windows Systems Administrator, Senior Windows Systems Administrator or Lead Windows Systems Administrator

Windows Systems Administrator, Senior Windows Systems Administrator or Lead Windows Systems Administrator

Technology Services

University of Illinois, Urbana-Champaign

Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs through the transfer and application of knowledge.  Illinois is the place where we embrace difference. We embrace it because we value it. Illinois is especially interested in candidates who can contribute, through their research, teaching, and/or service, to the diversity and excellence of the Illinois community. 

Technology Services at Illinois is the IT partner of the Urbana-Champaign campus which provides world-class, innovative, cost effective technologies and services that help foster discoveries and innovations from our researchers, transform the teaching and learning experiences of faculty and students, and improve the efficiency and security of the university's processes and data. We do this by maintaining careful alignment with the campus vision, mission, and strategic plans; demonstration of operational excellence; offering great customer service and enhancing user experiences in everything we do; and leveling the “digital playing field” for all. 

Technology Services at Illinois is seeking to hire a Windows Systems Administrator, Sr. Windows Systems Administrator, or Lead Windows Systems Administrator. We are looking specifically for candidates to administer enterprise level services such as Skype for Business. The ideal candidates are going to enjoy working in a collaborative environment, providing excellent customer service, and continually learning new technologies.  This position reports to a manager within Application Services.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu 

Primary Position Function for Windows Systems Administrator: 

Provide daily enterprise-wide server administration tasks and provide tier 3 support for enterprise systems and services on the Microsoft Windows Server platform, including but not limited to Active Directory, Exchange, Skype for Business Server, SharePoint, and SQL Server in either local or cloud/hosted environments. 

Major Duties and Responsibilities:

·       Monitor and maintain Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Skype for Business Server.

·       Apply patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation.

·       Execute basic PowerShell or Command Shell commands.

·       Monitor and review system logs and detect and troubleshoot problems.

·       Write basic technical documentation.

·       Control system access and security aspects of critical systems.

·       Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.

·       Establish and maintain suitable resource and performance monitoring on all systems.

·       Partner with the Technology Services Help Desk by setting and managing the expectations of customers.

·       Act as an advocate for Technology Services customers in service planning and deployment across the organization.

·       Demonstrate day-to-day adherence with change control precepts and practices.

·       Provide technical support and customer service directly to customers.

·       Discover and communicate potential service problems by identifying patterns occurring across separate help desk tickets and customer reports.

·       Work efficiently with minimal guidance from Senior or Lead administrators.

·       Understand the applicable processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.

·       Resolve customer satisfaction issues. 

·       Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.

 

Position Requirements and Qualifications

Education

Bachelor's degree. 

Preferred Education

Bachelor’s degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field.  

Experience

·       Minimum of two years of relevant Windows Server experience.

·       Experience in troubleshooting technical problems involving software and operating systems.

·       Experience in effective communication and collaborating in a high performance team environment.

·       Experience providing technical support in a customer service role.

·       Experience using patience, sensitivity and effective communication with a wide range of people, including the technically proficient and those with minimal computing experience or technical skill.

·       Experience writing technical documentation for a technical audience.

·       Experience in participating in diverse workgroups.

Knowledge Requirements

·       Familiarity with networking topology concepts.

·       Familiarity with Microsoft Active Directory concepts.

·       Familiarity with Microsoft Exchange Server and supported clients including but not limited to Outlook, WebApp and mail concepts including but not limited to IMAP, SMTP or Microsoft Skype for Business Server, its basic concepts, and supported clients.

Primary Position Function for Senior Windows Systems Administrator: 

Provide advanced server administration and support for Microsoft Windows-based server platforms and supported enterprise services, including but not limited to Active Directory, Skype for Business Server, Exchange, SharePoint, and SQL Server in either local or cloud/hosted environments.  

Major Duties and Responsibilities:

·       Develop monitoring and maintenance practices for Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Skype for Business Server.

·       Provide leadership, guidance and technical expertise to system administrators on one or more server platforms, including but not limited to Active Directory, SharePoint, Exchange, Skype for Business Server and SQL Server.

·       Develop and maintain procedures for applying patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation.

·       Write and maintain moderately complex scripts in PowerShell.

·       Write purchase justifications.

·       Install and test third-party software compatibility.

·       Implement and support jump boxes or proxy servers.

·       Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.

·       Provide technical support and customer service directly to customers.

·       Demonstrate day-to-day adherence with change control precepts and practices.

·       Ensure excellent Customer Service throughout Technology Services.

·       Partner with the Technology Services Help Desk by setting and managing the expectations of customers.

·       Act as an advocate for Technology Services customers in service planning and deployment across the organization.

·       Resolve escalated customer satisfaction issues and work with system administrators to develop escalation procedures.

·       Demonstrate day-to-day adherence with change control precepts and practices and is responsible for writing Change Control Requests and seeking approval.

·       Provide technical leadership and advice to Technology Services project managers and Technology Services management.

·       Develop procedures for tracking patterns of incidents and steps to resolve and communicate changes.

·       Collaborate and partner with other units on campus on technical projects.

·       Create technical documentation for a technical audience.

·       Initiate and write technical project proposals.

·       Collaborate with Technology Services Help Desk staff to improve support for end users.

·       Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.

·       Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.

 

Position Requirements and Qualifications

Education

Bachelor's degree.

Preferred Education

Bachelor’s degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field. 

Experience

·       At least three years of relevant Windows Server experience in either local or cloud/hosted environment.

·       At least one year of experience supporting or administering an Active Directory domain or Organizational Unit (OU) or administering or supporting Microsoft Exchange servers/clients, or Microsoft Skype for Business servers/clients.

·       Experience applying industry standards and best practices in an enterprise-level Windows system/server environment.

·       Experience in effective communication and collaborating in a high performance team environment.

·       Experience using patience, sensitivity and effective communication with a wide range of people, including the technically proficient and those with minimal computing experience or technical skill.

·       Experience solving technical problems quickly and identifying opportunities to automate repetitive processes.

·       Experience participating in diverse workgroups.

 

Knowledge Requirements

·       Knowledge of hardware/software RAID and logical volume management.

·       Knowledge of industry standards and best practices.

·       Understanding of network topology and distributed system concepts.

·       Understand system access control and security aspects of critical systems.

·       Knowledge of Active Directory architecture and concepts.

·       Knowledge of Voice-over-IP concepts using Skype for Business or equivalent technology.

·       Knowledge of email and collaboration concepts using Exchange.

 

Preferred Training

·       Completion of at least one Microsoft Certification (MCITP).

 

Primary Position Function for Lead Windows Systems Administrator: 

Provide top-level oversight in server administration practices, tier 3 support practices, and supporting infrastructure components for Microsoft Windows-based server platforms and supported enterprise services, including but not limited to Active Directory, Skype for Business Server, Exchange, SharePoint and SQL Server.    

Major Duties and Responsibilities:

·       Oversee monitoring and maintenance practices for Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Skype for Business Server.

·       Oversee implementation of servers and server roles as part of the larger enterprise architecture, including (but not limited to) sizing, load balancing, backups, redundancy and networking.

·       Provide leadership and operation oversight to system administrators on one or more server platforms, including but not limited to Active Directory, SharePoint, Exchange, Skype for Business Server and SQL Server.

·       Design and support necessary internal infrastructure for system monitoring and notification.

·       Develop and support infrastructure for applying patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation. 

·       Write and maintain moderately complex scripts in PowerShell and develop a script repository for all contributed scripts used by the group.

·       Write project proposals, purchase justifications, submits/tracks Requests for Expenditure.

·       Act as stakeholder on large projects within Technology Services or other campus units.

·       Design and support jump boxes or proxy servers.

·       Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.

·       Establishes and maintains suitable resource and performance monitoring on all systems.

·       Train junior level personnel on complexities of assigned work and application of technology.

·       Provide feedback and appropriate training related to employee performance of day-to-day operations.

·       Serve as a mentor and coach to other Technology Services staff members and advise those staff members on projects.

·       Ensure excellent Customer Service throughout Technology Services.

·       Partner with the Technology Services Help Desk by setting and managing the expectations of customers. 

·       Act as an advocate for Technology Services customers in service planning and deployment across the organization. 

·       Resolve escalated customer satisfaction issues and work with system administrators to develop escalation procedures.

·       Demonstrate day-to-day adherence with change control precepts and practices and is responsible for writing Change Control Requests and seeking approval.

·       Provide technical leadership and advice to Technology Services project managers and Technology Services management.

·       Develop procedures for tracking patterns of incidents and steps to resolve and communicate changes.

·       Collaborate and partner with other units on campus on technical projects.

·       Create technical documentation for a technical audience.

·       Initiate and write technical project proposals.

·       Collaborate with Technology Services Help Desk staff to improve support for end users.

·       Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.

 

Position Requirements and Qualifications

Education

Bachelor's degree. 

Preferred Education

Bachelor’s degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field. 

Experience

·       At least four years of relevant Windows Server experience in either local or cloud/hosted environment.

·       At least two years of experience supporting or administering one or more enterprise server platforms, including but not limited to: Windows Server deployment, Active Directory, Exchange, Microsoft Skype for Business, SQL Server, SharePoint, System Center Suite.

·       Experience applying industry standards and best practices in an enterprise-level Windows system/server environment.

·       Experience in effective communication and collaborating in a high performance team environment.

·       Experience using patience, sensitivity and effective communication with a wide range of people, including the technically proficient and those with minimal computing experience or technical skill.

·       Experience participating in diverse workgroups.

 

Knowledge Requirements

·       Knowledge of hardware/software RAID and logical volume management.

·       Understanding of network topology and distributed system concepts.

·       Commanding knowledge of access control and security aspects of critical systems. 

·       Knowledge of Active Directory architecture and concepts.

·       Expertise in one or more server platforms, including but not limited to Exchange, Skype for Business, SharePoint, SQL Server, System Center Suite.

·       Knowledge of concepts in a secondary server platform identified above.

·       Knowledge of industry standards and best practices.

·       Knowledge of Voice-over-IP concepts using Skype for Business or equivalent technology.

·       Knowledge of email and collaboration concepts using Exchange.

·       Ability to solve technical problems quickly and identify opportunities to automate repetitive processes.

 

Training

·       Completion of at least one Microsoft Certification (MCITP). 

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement).   For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu.  Salary is competitive and commensurate with qualifications and experience.  There will be no relocation costs included in this package.  The start date will be as soon as possible after the close date. 

To Apply

For full consideration, applications should be received by October 17, 2018.   Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume.  The online application will require names and contact information for three professional references.  The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.