Help Desk

Due to Gov. Pritzker's "Shelter-in-Place" order, the Tech Services Help Desk is closed to walk-ins, but will continue support via email and phone.

The Technology Services Help Desk provides phone, email, and walk-in consulting for Technology Services and other computing needs to students, staff, faculty and other affiliates of the University of Illinois at Urbana-Champaign.

Phone: (217) 244-7000 or (800) 531-2531
Fax: (217) 333-4368

Technology Services Help Desk
1211 Digital Computing Lab
1304 W. Springfield Ave, Urbana, IL 

If you are affiliated with the Chicago (UIC) or Springfield (UIS) campus, please contact their respective IT help desks.


  • Open Saturday 3/21 until 5pm.
  • After Saturday 3/21 at 5pm, the building will be closed to the public. Staff may still access the building via their iCard.
  • Monday through Friday - 8:00 AM to 9:00 PM
  • Saturday and Sunday - 12:00 PM to 5:00 PM

The Help Desk is closed on campus holidays. 

Working at the Help Desk

The Help Desk relies on student employees to provide excellent support services to the University of Illinois. If you are interested in working in the Help Desk, please visit the Student Employment page for more information.