Help Desk

The Technology Services Help Desk provides phone, email, and walk-in consulting for technology services and other computing needs to students, staff, faculty and other affiliates of the University of Illinois at Urbana-Champaign.

Phone: (217) 244-7000 or (800) 531-2531
Fax: (217) 333-4368

Technology Services Help Desk
1211 Digital Computing Lab
1304 W. Springfield Ave, Urbana, IL 

If you are affiliated with the Chicago (UIC) or Springfield (UIS) campus, please contact their respective IT help desks.


Walk-in support is available Monday through Friday from 8:30 a.m. to 5:00 p.m. Walk-in support is not available on Saturday and Sunday.

Phone and email support are available Monday through Friday from 8:30 a.m. to 8:00 p.m. and from 12:00 p.m. to 5:00 p.m. on Saturday and Sunday.

The Help Desk is closed on campus holidays. On the day before Thanksgiving, the Help Desk closes at 5 p.m. and reopens on Saturday at noon.

Working at the Help Desk

The Help Desk relies on student employees to provide excellent support services to the University of Illinois. If you are interested in working in the Help Desk, please visit the Student Employment page for more information.