Associate Systems Engineer

Associate Systems Engineer
Technology Services at Illinois
University of Illinois at Urbana-Champaign

This position will provide independent operational decision making in a team context with regard to design, deployment, maintenance and support of critical unified communication systems. This position will be a member of the Skype for Business and Contact Center teams in the area of Unified Communications. This position will report to a Manager, Application Services who reports to the Director, Application Services within Technology Services.

Primary Position Function: 

Help to design and implement server-based infrastructure for large-scale service deployments.

Major Duties and Responsibilities:

  • Serve as Windows Operating Systems and Applications subject matter expert.
  • Plan and implement technologies across multiple services and systems.
  • Mentor or train backup and other staff as necessary.
  • Communicate on large projects with other units.
  • Identify and mitigate risks as well as ensure technical consistency.
  • Initiate and write technical project proposals.
  • Track project status and coordinate work with stakeholders.
  • Create white papers and implementation strategies to other units.
  • Ensure excellent Customer Service throughout Technology Services.
  • Partner with the Technology Services Help Desk by setting and managing the expectations of customers.
  • Act as an advocate for Technology Services customers in service planning and deployment across the organization.
  • Resolve customer satisfaction issues.
  • Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
  • Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.

Organizational Chart

Vice Chancellor for Academic Affairs and Provost
Chief Information Officer
Deputy CIO
Director
Manager
Associate Systems Engineer

Position Requirements and Qualifications

Required Education

Bachelor's degree.

Preferred Education

Bachelor’s degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field.

Required Experience

  • Minimum five years of relevant experience with server administration in either local or cloud/hosted environments.
  • Minimum of four years of experience designing and implementing a server infrastructure in support of a large-scale service administration in either local or cloud/hosted environments.
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Demonstrated commitment to customer service.
  • Experience in participating in diverse workgroups.

Knowledge Requirements

  • Demonstrated subject matter expert in one or more server technologies, including but not limited to the following: Microsoft Active Directory, Exchange, Skype for Business Server. 
  • Familiarity with current trends and relevant technologies offered by major manufacturers and other third-parties.

Preferred Knowledge Requirements

  • Demonstrated subject matter expert in one or more hybrid, hosted, or cloud-based technologies, including but not limited to the following: Microsoft Active Directory, Exchange, Skype for Business.

Preferred Training

  • Completion of an enterprise-level certification (MCITP Enterprise Administrator).

Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement). For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu. Salary is competitive and commensurate with qualifications and experience. There will be no relocation costs included in this package. Applicants should have a current, valid legal authorization to work in the United States. The start date will be as soon as possible after the close date.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

To Apply

For full consideration, applications should be received by March 17, 2017. Interviews and hires may take place before the closing date, but all applications received by the closing date will receive full consideration. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application, resume, and the names of three professional references including address, telephone, and email information.  The online application will require names and contact information for the three professional references.  Three letters of recommendation will be required for Search Finalists.  Employment requires a criminal background check. For further information about this position, please contact Lori Oakes at TechSvc-HR@mx.uillinois.edu or call (217) 333-4222.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or criminal conviction history. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (www.inclusiveillinois.illinois.edu).