Resource Guide for New Students

This guide has been updated and is accurate for students starting in Summer and Fall 2020.

Technology Services would like to congratulate and welcome all new students to Illinois!

We’ve put together a list of technology resources to help you during your time here on campus.

If you have any questions you can always contact the Technology Services Help Desk at 217-244-7000 or


University Email Account

You can access your email inbox here. Use your and NetID password when logging in.

New students automatically get Microsoft Office 365 (Outlook Online) mailboxes when completing the NetID claim process.

(Please note: if you just completed the NetID claim process, it may take up to two hours before you can log in to your email account.

Visit our KnowledgeBase to learn how to connect your University email account to a mobile device.


If you forget your password or need to change it, use our online password manager.

We highly recommend setting password recovery options to make it easier for you to reset your password at any time.


Use your NetID and password to connect to the “IllinoisNet” network. Troubleshoot any issues and learn more about campus Wi-Fi

Gaming consoles and streaming devices need to be registered before they can connect to the Wi-Fi network. Register your gaming and streaming devices


If you need Word, Excel, or PowerPoint, you can get Microsoft Office 365 for free. Download Microsoft Office 365

Over 350 software titles are available at our WebStore, all either free or sharply discounted. Log in to the WebStore

What kind of computer do I need?

In general, all devices are supported at Illinois. We recommend you contact your department for specific hardware requirements.

The helpful folks at the Illini Union Tech Zone can help you get a new computer with an educational discount. They also contact campus departments for any specific recommendations. The Tech Zone is located in the Illini Union, next to the Quad Shop. Find out more on on the Tech Zone website.