Resource Guide for New Students
This guide has been updated and is accurate for students starting in Spring 2021.
Welcome to the University of Illinois! We're here to connect you to the technology resources you need.
Below you will find information on services and resources available to you. If you have any questions about any of the items below, please contact the Technology Services Help Desk at 217-244-7000 or firstname.lastname@example.org.
NetID and Password
Your NetID and password are required for many services and websites at the University. When you claimed your NetID, you should have also set a password recovery option. The recovery option will allow you to reset your password at any time. Your password will expire once per year. You can see this expiration date at the NetID Center.
Two-Factor Authentication - 2FA (Required for Graduate and Professional Students)
Two-factor authentication secures our University accounts by confirming your login using something you know (a password), and something you have (like a phone). Graduate and Professional students are required to use 2FA for many University services and websites.
The DUO Mobile App allows you to confirm your login with a press of a button, and provides a login code if your phone loses internet connectivity.
University Email Account
New students automatically receive Exchange (Outlook Online) email accounts when completing the NetID claim process.
Computers and Other Hardware
The Illini Union Tech Zone offers computers and accessories at an educational discount and provides recommendations based on your department and major.
We recommend contacting your department for any specific hardware or software requirements they may have for you.
All students have access to Microsoft Office 365 for free. You can access apps like Word, Excel, PowerPoint in your browser or download them to your computer.
You can remotely access our Technology Services managed computer labs and a select number of other department computer labs. Instructions can be found in the link above. If you need access to specific software, they may already be installed on one of our lab computers. See a list of software available in our computer labs.
Other free and discounted software are available at our WebStore. Some software, including Adobe Creative Cloud, MATLAB, LabView, Mathematica, SAS, and ArcGIS are free for all students. Additional free software may be available depending on your department, program/major, and classes.
You have access to several options for online storage at the University. Your instructors may ask you to use one of these options to submit assignments or collaborate on group projects.
U of I Box is the recommended storage solution for information such as research data or FERPA-protected information.
If you are using the Zoom desktop or mobile app, you should select "Sign In with SSO", then type "illinois".
Visit our Getting Started with Zoom page to learn some of the basic features.
You should always try to connect to the IllinoisNet network using your NetID and password. Wireless gaming, streaming, or voice assistant device may need to use IllinoisNet_Guest. Instructions for those devices can be found in the link above.
Virtual Private Network
The campus VPN is not required to access most University services off-campus. When connecting to the VPN, use the default Split Tunnel setting unless the resource or webpage requires you to use TunnelAll.