Congrats Grads! Honoring Seniors at Technology Services

This article was created by a Technology Services student employee. Our student employees attend, engage, and report on campus events that feature technology. Students provide a unique perspective on how innovations in technology affect campus life.


By Samantha Ruiz, Communication and Political Science, Class of 2022

            While the COVID-19 pandemic has drastically changed the way we work and socialize, it’s important to remember to celebrate our victories, big and little. This is especially the case with our graduating seniors, whose graduation ceremony was moved online to follow social distancing guidelines. Here at Tech Services, we want to honor our seniors who have done awesome work in their time with us. I spoke to Bryan Lin, Ian Howe, and Dhruvi Rajiv Narielwala about their work at Tech Services and what great things they’ll be doing after graduation. 

        “My favorite memory was the first time I saw something I designed go up in buildings for the students to see,-” said Bryan Lin, who has worked for the Tech Services Communications & Marketing Team for three years. Bryan created imaginative and professional-level graphic design work promoting resources that Tech Services provides for students. You’ll see some of his work in many of the images on the Tech Services website, social media pages, as well as other works all across campus like magnets, flyers, posters, digital signs and even T-shirts.

 “The 2019 student appreciation week was incredible! I had a lot of fun competing in Ryan Sharpe's, [Lead Technical Service Analyst at the Help Desk], 'Hunger Games' as well as tasting my co-workers' culinary creations,” reminisced Ian Howe, who has worked for Tech Services since Fall 2018. Serving as a Help Desk consultant during his time here, he was promoted to a Team Lead this past semester.

Dhruvi Rajiv Narielwala has been with the department since March 2019, beginning as an onsite consultant and moving on to security in August 2019. “My favorite part of working at tech services is the weekly meeting. All the student workers come together, along with our manager, and discuss what we did in our department and share anything new,” said Dhruvi about her time at Tech Services. “It is a very friendly environment where we go around the table and talk about our week.”

Our seniors have worked on projects all across campus. Dhruvi did a lot of work assisting students in the beginning of the year. “I got a chance to help out the new or returning students with getting their devices set up or helping them out with technical problems, like [being] unable to connect to campus wi-fi, etc.”

Bryan’s favorite project was the “new student handouts that would have been given to thousands of students if it weren’t for the current campus lockdown.” Unfortunately, Bryan didn’t get a chance to showcase this project because New Student Registration, a program usually held in the summer is transitioning to an online format. However, Tech Services is looking to find other, innovative ways to work with students and parents during the orientation process.

As a department, we’re proud to announce that even with all the uncertainty this last semester, our seniors are graduating and moving on to exciting opportunities! Ian Howe is staying with the Help Desk through the summer, but moving on in August with his new job as a Software Developer for Capital One. “Once the world returns to normal, I’ll be moving to their location in Philadelphia!”

Ian’s time at Tech Services has done a lot to prepare him for his new career. “I've gotten invaluable management experience as a Team Lead while also working towards a leadership certificate. I've also built a lot of confidence in assisting people with problems that I've never seen before.”

Dhruvi also has exciting plans after graduation. “I will be working as a Structural Aerospace Engineer for Aerodyne at NASA-JSC.” Working at Tech Services has taught her many skills that will help her in her career. “Working at tech services has greatly improved my troubleshooting skills and also increased my technical knowledge.”

While this isn’t the graduation they hoped for, Tech Services wants our seniors - and everyone involved in their education - to know how proud we are of them. We are looking forward to following how their experience at the University of Illinois and Technology Services serves them in their exciting futures. We’ll miss them dearly!