Staying Connected

This page will be updated as more information becomes available. For the most up-to-date information, check with your specific service provider.

Visit status.illinois.edu for information on service availability.

The University of Illinois is closely monitoring the impact of COVID-19, please visit covid19.illinois.edu for the latest updates from the campus. For additional support while remote, visit the Continuing Key University Activities page.


Many internet service providers (ISPs) and cell phone companies are providing free or discounted resources to help students, faculty, staff, and those in need have access to necessary online services. In addition, some are also waiving late fees and will not disconnect services for those who can't pay. As the world adjusts to a socially-distanced, internet-based life during the Coronavirus crisis, the ability to communicate and continue your professional, academic, and research pursuits are vitally important.

The Keep Americans Connected Pledge, sponsored by the Federal Communications Commission, asks internet and telephone providers to agree to support connectivity of Americans during the Coronavirus Pandemic. In short, those companies who sign the pledge agree to:

(1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; 

(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and 

(3) open its Wi-Fi hotspots to any American who needs them.

Home Internet Services

Some companies are providing free or reduced-cost internet service, removing data caps (a set limit to the amount of data you can use from your home internet connection), and making their WiFi hotspots available for free.

To find which ISPs are in your area, visit highspeedinternet.com where you can search by zip code or view the interactive map. Visit the company's website via the links below for more information.

  • AT&T
    • Removing data caps
    • Making public WiFi hotspots available for free
       
  • Charter/Spectrum
  • Comcast Xfinity
    • Removing data caps
    • Making public WiFi hotspots available for free (find a Comcast Xfinity hotspot)
    • Free broadband internet available for eligible parties
       
  • Cox Communications
    • Removing data caps
    • Making public WiFi hotspots available for free (find a Cox Communications hotspot)
    • Discounted broadband internet service and free service available for eligible parties
       
  • Frontier
    • Removing data caps
       
  • i3 Broadband
    • No data caps
    • Free broadband internet for students available
       
  • Mediacom
    • Removing data caps
    • Making public WiFi hotspots available for free
    • Discounted broadband internet service and free services available for eligible parties
       
  • Metronet
    • No data caps
    • Increased speeds at no cost for 60 days
    • Waiving installation fees
    • Free broadband internet for students available
       
  • Rise
    • Discounted broadband internet service for students, faculty, and staff
    • Unlimited data usage with no data caps
    • Free installation
       
  • Verizon
    • Removing data caps
    • Discounted broadband internet service and free services available for eligible parties
       

Cellular Services

Many cellular service providers are assisting with data allowances for cell phone plans. Please review specific information on each vendor's website as unlimited data may not apply when using your cellular device as a hotspot.

  • AT&T
    • Starting March 13, 2020, and for the next 60 days, AT&T will waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.
    • Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
       
  • Sprint
    • Removing data caps
       
  • T-Mobile
    • Removing data caps
       
  • US Cellular
     
  • Verizon
    • Providing 15GB of free data to cellular plans