John Rossi is the Deputy CIO for IT Service Delivery. He comes to Technology Services after 20 years in the College of Law.
During his tenure, John served the students, faculty, and staff at the College of Law in several crucial capacities, including as a Director of Support Services and Director of Information Services, Assistant Dean for Administration, and, most recently, Executive Assistant Dean.
In all of these positions, John worked to support and enhance IT at Illinois. His work has been recognized on both the college and campus levels. In 2005 and 2011, John was awarded the Chancellor’s Academic Professional Excellence Award and the Carl Vacketta College of Law Administrative Excellence Award, respectively.
The position of Deputy CIO for IT Service Delivery leads distributed IT service delivery and support. IT services need to be focused on customers, reliable, and affordable. In this role, John provides leadership, strategy, and high-level coordination for IT units across campus, working to make IT excellent and cost-effective.
John also works to standardize service level agreements, create and maintain benchmarks for performance, and provide a proactive approach to strengthening relationships with customers.