Contacts Database

Contacts Database

About this service

Provided By

Other names for this service

Contacts manager, CMDB, CDB

Service documentation

Why to use this service

Utilize this if you need access to Iris, IPAM, the ability to change permissions on models such as DNS, ISS, contacts and to check dependencies during outages and find contact information for the responsible individuals..


API Available; For access send request to

Getting and using this service

Who can use this service


How to get this service

Requests to add users, networks, systems, or other technical information to Contacts Database should be submitted via email to 


No Charge

How to use this service

Web Application, Web API

Quotas and usage restrictions

Only active directory accounts that have been added to the access database within CDB can authenticate.

Sensitive data considerations

None Listed

Hours and support

Standard service hours


Scheduled maintenance hours

Thursday mornings, 7am-9am as needed

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Contact the Technology Services Help Desk by phone (217-244-7000) or by email (