Digital Signage Services

Digital Signage Services

About this service

Provided By

Other names for this service

FWi, Four Winds Interactive, Digital Signage @ Illinois

Service documentation

Why to use this service

Digital Signage Services provides a content management platform for customers to develop, schedule, and manage media content and templates through the Core Service feature. The Managed Player Services feature provides the networked endpoints that are used to receive and render content as a video output to a display, and the Installation, Planning, and Coordination feature addresses physical aspects of the digital signage installation through design, coordination, acquisition and installation of digital signage components for campus units on a time and materials basis.

Features

Digital Signage Core Service, Digital Signage Managed Player Service, Digital Signage Installation, Planning, and Coordination

Getting and using this service

Who can use this service

Faculty/Staff

How to get this service

Requests should be sent to the Digital Signage Service team at digitalsignage@illinois.edu.

Cost

Each feature of Digital Signage Services has associated costs:

Charges to customers for Digital Signage Core Service cover the costs related to software licensing (FWi Content Manager Desktop annual maintenance), service infrastructure (VM server hosting).

  • Charge Per: Customer (College, Division, Department)
  • Recurring Charge: $225/mo. ($2700/yr.)

Charges to customers for Digital signage Managed Player Service covers appropriate hardware, configuration, support, maintenance, replacement stock, lifecycle management, and service overhead of managing digital signage players. Charges include an initial one-time charge to offset initial acquisition and setup costs followed by a monthly recurring charge to cover ongoing management and lifecycle management costs.Digital SIgnage Core Services are a prerequsite for Managed Player Services.

  • Charge Per: Managed Player (Small Form Factor Computer)
  • One-time Charge: $1000 (covers hardware acquisition, setup, and deployment)
  • Recurring Charge: $45/mo. ($540/yr.) (covers management, lifecycle replacement)
  • Display, mounting hardware and/or enclosures, cabling and installation are not included directly as part of the Managed Player Service costs.

Departments who are interested in deploying/upgrading digital signage engage the Digital Signage Service team to assist in the design, coordination, acquisition and installation of digital signage systems. The specific role(s) of the service team and services provided will vary based upon the needs of the customer. Digital Signage Core Services and Digital Signage Managed Player Services are a prerequsite/condition for Digital Signage Design, Coordination and Installation related services.

  • No charge for general inquiries and initial consultation
  • Charges are per project and  determined by defined/approved scope of work
  • Charge Type: time and materials

How to use this service

Content is managed through the Four Winds Content Manager, which is only accessible via a remote desktop connection.

Quotas and usage restrictions

All digital signage requests must be approved and submitted by a designated contact in the department. Customers must use remote desktop software to connect to the content management software. This software is not provided with Digital Signage Services.

Sensitive data considerations

Customers must ensure that all digital signage content is appropriate and follows and all campus standards, guidelines, and best practices for identity, privacy, security, accessibility and other applicable rules.

Hours and support

Standard service hours

8:00 a.m. to 5:00 p.m. Monday through Friday

Scheduled maintenance hours

Routine patching and maintenance of servers and managed digital signage players will be done during standard maintenance windows occurring from 1:00 a.m. to 5:00 a.m. CST, every Weekday. Such tasks are predominantly automated and will have minimal impact upon service availability. Maintenance that has the potential to impact service availability, alter the experience of; or require action from the customer will be scheduled and managed appropriately as a planned outage.

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Contact the Technology Services Help Desk by phone (217-244-7000) or by email (consult@illinois.edu) or email digitalsignage@illinois.edu