Digital Signage Services

Digital Signage Services

About this service

Provided By

Other names for this service

FWi, Four Winds Interactive, Digital Signage @ Illinois

Service documentation

Why to use this service

Digital Signage Services provides a content management platform for customers to develop, schedule, and manage media content and templates on Digital Signs. The service provides opportunities to share content and deliver campus emergency notifications.

Features

Digital Signage Core Service, Digital Signage Managed Player Service, Digital Signage Installation, Planning, and Coordination

Getting and using this service

Who can use this service

Faculty/Staff

How to get this service

Requests should be sent to the Digital Signage Service team at digitalsignage@illinois.edu.

Cost

Each feature of Digital Signage Services has associated costs:

Service charges to customers for Digital Signage Service cover the costs related to staffing, service infrastructure (VM server hosting), and software.

  • Charge Per: Customer (College/Unit)
  • Recurring Charge: $2300 per year billed monthly and $50/device per year billed monthly.

How to use this service

Content is managed through the Four Winds Content Manager, which is only accessible via a remote desktop connection.

Quotas and usage restrictions

All digital signage requests must be approved and submitted by a designated contact in the department. Customers must use remote desktop software to connect to the content management software. This software is not provided with Digital Signage Services.

Sensitive data considerations

Customers must ensure that all digital signage content is appropriate and follows and all campus standards, guidelines, and best practices for identity, privacy, security, accessibility and other applicable rules.

Hours and support

Standard service hours

8:00 a.m. to 5:00 p.m. Monday through Friday

Scheduled maintenance hours

Routine patching and maintenance of servers and managed digital signage players will be done during standard maintenance windows occurring from 1:00 a.m. to 5:00 a.m. CST, every Weekday. Such tasks are predominantly automated and will have minimal impact upon service availability. Maintenance that has the potential to impact service availability, alter the experience of; or require action from the customer will be scheduled and managed appropriately as a planned outage.

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues