Help & Support

Accessibility Outreach ensures departmental and group resources and services meet the accessibility requirements mandated by the Illinois IT Accessibility Act and Section 508 of the Rehabilitation Act.

Endpoint Security - CrowdStrike is a cybersecurity tool/solution designed to mitigate real-time cybersecurity threats and incidents, give visibility and security capability to the Cybersecurity team and CrowdStrike users; protect systems against malware, and enable institutional measurement and understanding of security conditions and events.  CrowdStrike utilizes artificial intelligence and a lightweight agent, providing visibility into the entire threat lifecycle, allowing IT and security professionals to act quickly and effectively to critical security events on Linux, Mac and Windows devices. CrowdStrike is a component integral to Endpoint Security. It exists as a fundamental part of Security's charge, obligations, provisions, and directives presented to it under the Campus Administrative Manual, “Appropriate Use of Computers and Network Systems” , and as authorized by the Chief Privacy & Security Officer.

Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and networks. Field Consultants are contracted on a yearly basis.

The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.

The University of Illinois mobile application will support functionality that improves student and fan experience and support a healthy and prosperous environment.

For a fee, OnSite Consulting provides students, current or retired faculty and staff, and university departments with the ability to hire a student technician to repair computers anywhere in the Champaign-Urbana area.

This is an umbrella service that encompasses the areas where security interacts with people. The people side of security, if you will. Services include training, educational materials (easy guides, etc), web site, social media, and end user documentation.

Status provides information about maintenance and outages for a variety of services across campus, including those supported by Technology Services, AITS, colleges, and departments.

Click here to view the Status Page.

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