Server Load Balancing (SLB) and Global Server Load Balancing (GSLB)

Server Load Balancing (SLB) and Global Server Load Balancing (GSLB)

About this service

Provided By

Other names for this service

None listed.

Service documentation

Why to use this service

By utilizing SLB and/or GSLB server admins may be able to achieve HA or possibly DR requirements.  For example, a service with multiple servers can be upgraded one server at a time with no impact to end users.  SLB provides capability for services to scale across multiple servers while providing a single hostname for end user connectivity.


None listed.

Getting and using this service

Who can use this service


How to get this service

IT Professionals requesting server load balancing services should send an email to


To Be Determined

How to use this service

web browser interface for admins, client access from designated jumphosts

Quotas and usage restrictions

Quotas: None listed.

Usage Restrictions: Servers must be located in data centers where SLBs currently reside for SLB functionality, documented on SLB pages.  For GSLB hostname must be individual hostname not a top of domain record. (Example: GSLB could not work with but could work with



Sensitive data considerations

None listed.

Hours and support

Standard service hours


Scheduled maintenance hours

Maintenance windows are the same as the campus Network. Posted maintenance windows are: 5:30am-7:30am M-F, 5:30am-10:00am Sat, and 5:30-noon Sunday. Pre-announced via status.

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Contact the Technology Services Help Desk by phone (217-244-7000) or by email (