Active Directory provides University-wide infrastructure to authenticate customers and authorize them to access certain resources, as well as manage accounts, groups, computers, and devices.
Services for IT Professionals
IT professionals use Active Directory (AD) class rosters to control student access to electronic resources based on a student’s enrollment in courses and major for every term, course, section, and division.
Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help organizations and researchers move faster, lower IT costs, and scale.
Campus Email Relays are the secure infrastructure that lets customers send emails from email accounts to and from campus. One of the more visible features of Campus Email Relays is Spam Control, which protects campus from spam, phishing attempts and email-borne malware.
The Campus Lightweight Directory Access Protocol (LDAP) is the directory containing information on all people with NetIDs on the Urbana campus as well as NetIDs of departmental and group aliases. It contains such data as names, campus addresses, telephone numbers, and affiliation data.
Mailing lists can be used by students, faculty, and staff to create email lists for group-based announcements and discussions.
Campus Service Monitoring provides device, service, and metric monitoring, alerting, and reporting.
The Central Registry is a collection of individual and group University-oriented online identities for customers at the Urbana campus. The Central Registry allows IT professionals to create and update information about an individual or non-person entity.
The Cloud Dashboard is a one-stop enrollment portal for cloud-based applications managed by Technology Services such as Google Apps @ Illinois and U of I Box.
The Contacts Database is a record of who is responsible for networks, domains, systems and devices across the University.
cPanel provides a dashboard with a variety of tools for creating and managing websites hosted on web.illinois.edu. It is available to students, faculty, and staff, and offers easy collaboration with non-University partners through Google authentication.
Database Hosting provides structured database storage, access, design, and administration.
Datacenter Shared Services is a campus initiative to consolidate campus server rooms and data centers into shared data center facilities.
The Dell Data Protection (DDP) Encryption service is owned by the Technology Services Security group and administered by the Endpoint Services team. Dell Data Protection can quickly and easily protect high-risk and critical business data on Windows and macOS systems, USB thumb drives, external storage devices, and optical media.
Exchange is a collection of collaborative applications used by faculty, staff and graduate students for email, calendaring, task lists, and voicemail.
Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and networks. Field Consultants are contracted on a yearly basis.
The firewall protects the University network from external threats and attacks. Depending on customers’ needs for security, departmental network administrators can place their subnet ranges into different firewall groups with different levels of protection.
The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.
As the online learning management system for Illinois, Illinois Compass 2g lets students, faculty, and staff check grades, submit assignments, and store and download instructional and training materials. It is possible to use Illinois Compass 2g from any computer, tablet or phone.
Students, faculty, and staff use the Illinois Wiki, which is a web-based application, to easily create, edit, and store content in a collaborative online environment.
Infrastructure installation and maintenance manages data and voice cabling, wireless access points, security cameras, digital signage and Distributed Antenna Systems (DAS) within and between campus buildings.
IP Address Management enables IT professionals to manage Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) configuration for their networks and zones, and registers and allocates DNS domains and IP address blocks on behalf of campus. DHCP allows a computer to automatically obtain an IP address when it joins a network, while DNS translates domain names like www.illinois.edu into numerical IP addresses.
IP2Fire is a web application that is designed to give IT pros the ability to retrieve firewall group information for a given IP or range of IP's.
Iris is a web application which enables IT professional network administrators to manipulate network switch ports, and to record which jack is patched to each port.
Locating Services identifies and marks all copper and fiber cables that run outside underground and between buildings on campus for voice and data services.
The Malwarebytes Endpoint Security service is owned by the Technology Services Security group and administered by the Endpoint Services team, to supply centralized malware protection services for faculty and staff endpoints.
Azure is Microsoft’s set of services and products for cloud computing.
This service is provided by the Technology Services Endpoint Services team. Munki is a macOS endpoint management service based on the open-source Munki project. Multi-tenant Munki is a centrally-hosted instance of Munki developed by the iSchool and Technology Services at the University of Illinois. It allows IT Pros, from across the campus system, to automate the installation and removal of centrally-created content (applications) while also providing private, restricted-access repositories for colleges and units.
MunkiReport works in tandem with Munki, providing a quick overview of your Munki-managed Mac fleet through various dashboards and reports.
Munki and MunkiReport are intended only for macOS endpoints. No other operating systems are supported.
Several applications and configurations are provided by the Endpoint Management Services team in the global or campus Munki repositories, including:
- Apple software updates
- Adobe products
- Microsoft Office
- WebStore applications
- Many common free applications
The Network Infrastructure Access Service provides and controls access to Technology Services physical network infrastructure locations, such as CER's and Telecommunications closets for IT Pros, Technology Services personnel, F&S, and contractors.
A contracted service to provide printing accounting/management services on behalf of a department.
Consultation for the design, engineering, and installation of data and voice communications infrastructure for campus building projects.
System Center Configuration Manager (SCCM) is Microsoft’s endpoint management suite for Windows systems. This cost-recovery service is provided by the Technology Services Endpoint Services team.
Security is available to consult with any campus entities regarding security and privacy needs and requirements
Data, software, service, and asset stewards can request access to security tools that allow them to assess the security of solutions or assets they manage. This enables identification of common security weaknesses or misconfigurations. A Privacy and Information Security professional can be engaged to help interpret the results and provide remediation recommendations or techniques. The Security Vulnerability Consulting and Assessment service also acts autonomously to evaluate the existing vulnerability/exposure landscape, to perform ad-hoc and scheduled vulnerability assessments according to campus policy as needs dictate, or assess exposures at the direction of leadership.
Server Load Balancing (SLB) and Global Server Load Balancing (GSLB) allow services to scale and be highly functional by distributing power-drawing services across multiple servers, so that load does not slow down the experience of these services for customers.
Service & Bill Management Application is a service management application offered to groups on campus to manage a variety of tasks including Lync and Centrex accounts for their customers.
Shibboleth provides secure login authentication to many web-based applications for customers on and off the University campus.
This service is provided by the Technology Services Endpoint Services team working with Technology Services Security group to provide
a pilot of Sophos for MacOS. Sophos Endpoint software blocks malware and infections by identifying and preventing the handful of techniques and behaviors used in almost every exploit.
Originally a log aggregation and analytics tool, Splunk has evolved in to a market-leading "machine data" analytics platform, ready for research applications with Machine Learning (ML) and commonly used as a Security Information and Event Management (SIEM) solution. Develop reports and dashboards; build alerts and launch automated responses.
This service tracks and documents issues of secure certificates used by campus units. It also provides notifications of upcoming certificate expiration to help ensure uninterrupted operation of campus services.
Status provides information about maintenance and outages for a variety of services across campus, including those supported by Technology Services, AITS, colleges, and departments.
UNIX Platform Hosting provides a standardized, efficient hosting platform for Technology Services' services.
This service offers the expertise of Technology Services usability staff to conduct custom usability assessment to campus departments and groups. A variety of methods are available depending on the needs of the client.
Virtual hosting provides infrastructure and control to IT professionals to host virtual machines, operating systems or applications that are installed on software that acts like computer hardware. Customers have the same experience on a virtual machine as they do using an actual machine.
Virtual Private Networking (VPN) allows students, faculty and staff to securely connect to the campus network from anywhere in the world using their Illinois credentials, and access services and resources usually restricted to people on campus.
This service is provided by the Technology Services Endpoint Services team. Windows Server Update Services (WSUS) is Microsoft's solution for automatically applying system and application patches to Windows systems. Technology Services hosts a central WSUS service and has partnered with a number of colleges to support secondary WSUS servers as well.
