Skype for Business

About this service

Provided By	Technology Services
Other names for this service	Lync 2013, UC-Lync, Lync, Contact Center
Service documentation	Skype for Business documentation How to Create a Skype for Business Meeting Minimum Client Versions
Why to use this service	Skype for Business provides a cost-effective communications platform that is computer-based and more easily integrated into other applications than traditional "copper" phone service. Skype for Business integrates closely with Office 365 Email by leveraging a user's mailbox for voicemail, and permits scheduling of Skype for Business Meetings in a user's calendar. Users have a variety of real-time mechanisms to communicate, rather than just a phone call or email.
Features	Instant messaging (IM), phone, E911, long distance, audio and video conferencing and recording, desktop sharing, PowerPoint sharing, Response Groups for call handling, and private phone numbers. Skype for Business also interfaces with the consumer version of Skype. Additionally, we offer a third party Contact Center solution that integrates with the Skype for Business servers at an additional cost.

Who can use this service	Graduate/Professional Students Faculty/Staff
How to get this service	Requests for an individual's Skype for Business account, response groups, role-based accounts, and common area phones are submitted by Pinnacle Department Managers as service requests via Pinnacle.
Cost	No additional cost for standard features, including long distance. Additional license fees may be required for add-on features such as the Contact Center for Skype for Business.
How to use this service	Available using the Skype for Business desktop client on Windows and Mac computers, Skype for Business-optimized IP phones, Outlook Web Access, Skype for Business Mobile client on Android, iOS, and Windows smartphones and tablets, dial-in from public-switched telephone network, web scheduler, and Skype for Business Web App.
Quotas and usage restrictions	Quotas: The maximum number of contacts in the Skype for Business client is 1,000. The maximum number of groups in the contact list is 64. The maximum number of conference participants is 250. Video quality is determined by the client's available bandwidth and camera with a maximum resolution of 1080p. File uploads from Skype for Business Web App are limited to 30 MB and file uploads from the Skype for Business desktop client are limited to 500 MB. Usage Restrictions: None listed.
Sensitive data considerations	Not applicable

Standard service hours	24x7
Scheduled maintenance hours	Service is redundant so it remains available during maintenance. Scheduled maintenance performed on an as-needed basis from 9:00 pm to 3:00 am Monday through Friday.
Staffed support hours	8:00 a.m. to 5:00 p.m. Monday through Friday
How to report issues	Contact the Technology Services Help Desk by phone (217-244-7000) or by email (consult@illinois.edu)