Skype for Business

Skype for Business

About this service

Provided By

Other names for this service

Lync 2013, UC-Lync, Lync, Contact Center

Service documentation

Why to use this service

Skype for Business provides a cost-effective communications platform that is computer-based and more easily integrated into other applications than traditional "copper" phone service. Skype for Business integrates closely with Office 365 Email by leveraging a user's mailbox for voicemail, and permits scheduling of Skype for Business Meetings in a user's calendar.  Users have a variety of real-time mechanisms to communicate, rather than just a phone call or email.

Features

Instant messaging (IM), phone, E911, long distance, audio and video conferencing and recording, desktop sharing, PowerPoint sharing, Response Groups for call handling, and private phone numbers. Skype for Business also interfaces with the consumer version of Skype. Additionally, we offer a third party Contact Center solution that integrates with the Skype for Business servers at an additional cost.

Getting and using this service

Who can use this service

Graduate/Professional Students
Faculty/Staff

How to get this service

Requests for an individual's Skype for Business account, response groups, role-based accounts, and common area phones are submitted by Pinnacle Department Managers as service requests via Pinnacle.

Cost

No additional cost for standard features, including long distance. Additional license fees may be required for add-on features such as the Contact Center for Skype for Business.

How to use this service

Available using the Skype for Business desktop client on Windows and Mac computers, Skype for Business-optimized IP phones, Outlook Web Access, Skype for Business Mobile client on Android, iOS, and Windows smartphones and tablets, dial-in from public-switched telephone network, web scheduler, and Skype for Business Web App.

Quotas and usage restrictions

Quotas: The maximum number of contacts in the Skype for Business client is 1,000. The maximum number of groups in the contact list is 64. The maximum number of conference participants is 250. Video quality is determined by the client's available bandwidth and camera with a maximum resolution of 1080p. File uploads from Skype for Business Web App are limited to 30 MB and file uploads from the Skype for Business desktop client are limited to 500 MB.

Usage Restrictions: None listed.

Sensitive data considerations

Not applicable

Hours and support

Standard service hours

24x7

Scheduled maintenance hours

Service is redundant so it remains available during maintenance.  Scheduled maintenance performed on an as-needed basis from 9:00 pm to 3:00 am Monday through Friday.

Staffed support hours

8:00 a.m. to 5:00 p.m. Monday through Friday

How to report issues

Contact the Technology Services Help Desk by phone (217-244-7000) or by email (consult@illinois.edu)