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Author: Ruth Kwak

The future is wide open as more than 7,500 graduates celebrate as they are recognized for their achievement during the university-wide Commencement Ceremony at Memorial Stadium. Photo taken at the University of Illinois Urbana-Champaign on Saturday, May 11, 2024.

How can I prepare my Illinois accounts for graduation?

Posted on May 8, 2025May 8, 2025 by Ruth Kwak

Graduating student Melissa Sanchez on graduating and how she’s preparing–herself and her Illinois accounts–for the big day.

Posted in Services, Student Perspective
Photo of Michael Curtin teaching his Game Studies course.

How teaching video game concept art enhances Michael Curtin’s university technology strategy

Posted on April 24, 2025April 24, 2025 by Ruth Kwak

Learn about how Michael Curtin’s teaching role in the Game Studies and Design program at Illinois enhances in his Tech Services role and his sense of Illinois community.

Posted in Featured StoryTagged staff, tech services staff
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This spring, clean up your cloud storage

Posted on April 14, 2025April 14, 2025 by Ruth Kwak

How should I clean up my cloud storage?

Posted in CloudTagged cloud storage, data organization, spring cleaning
Professional headshot of Ginger

Ginger Hundgen behind the screens: Adapting and figuring it out

Posted on March 17, 2025March 17, 2025 by Ruth Kwak

Read about what Ginger does as a lead business process improvement analyst for Tech Services.

Posted in Featured StoryTagged behind the screens, women in technology
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The dos and don’ts of filling out a Help Desk ticket

Posted on March 13, 2025March 14, 2025 by Ruth Kwak

What should I include on a Help Desk ticket? And what shouldn’t I?

Posted in Featured StoryTagged help desk, help desk request
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CITL and WebStore partner for discounted, accessible eText

Posted on March 10, 2025March 10, 2025 by Ruth Kwak

Learn more about what the eText is at the WebStore, why you should use it, and how it saves money!

Posted in Featured Story, ServicesTagged CITL, digital learning, etext, webstore
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Cybersecurity Improvement Initiative launched to improve cybersecurity on university-owned devices

Posted on March 3, 2025March 3, 2025 by Ruth Kwak

The universitywide Cybersecurity Improvement Initiative aims to improve cybersecurity on university-owned devices. Read more about the initiative and phase one of it.

Posted in CybersecurityTagged cybersecurity, initiatives
A headshot of Ken Taylor

Ken Taylor behind the screens: Lifelong learner, teacher, inventor, improver

Posted on February 26, 2025February 26, 2025 by Ruth Kwak

Ken is a cloud architect for Technology Services, making it easier for others to use cloud services in the best possible way. What does a cloud architect do? Read more about what Ken does at the university (and outside of it)!

Posted in About, Featured StoryTagged behind the screens, cloud
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Expanding access to quantum technology: The first of many nodes

Posted on February 21, 2025February 25, 2025 by Ruth Kwak

The University of Illinois’ Office of the CIO, in collaboration with the Illinois Quantum Information Science and Technology Center, has played a pivotal role in the development of the Public Quantum Network—the first publicly accessible quantum network. Read more about the role of Tech Services in this campus research initiative.

Posted in Featured Story, IT Pro
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Privacy Everywhere Conference 2025 explored human-centered data privacy

Posted on February 18, 2025February 18, 2025 by Ruth Kwak

With 580+ registrants this year, the Privacy Everywhere Conference explored the critical issue of data privacy with individuals across the Big Ten and other universities.

Posted in Cybersecurity, EventsTagged cybersecurity, privacy, privacy everywhere

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Technology Services

1211 Digital Computer Lab

1304 W. Springfield Ave.

Urbana, IL 61801

Email: consult@illinois.edu

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Office of the Chief Information Officer


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