Who We Are
Technology Services provides campus-wide technology solutions that support the teaching, learning, and research missions of the University of Illinois Urbana-Champaign. We partner with other departmental IT staff to serve nearly 70,000 faculty, staff, and students.
Current Openings
- Application Services Specialist or Senior Application Services Specialist
Technology Services is looking to fill several Application Service Specialist (Specialist or Senior) positions to support web hosting (cPanel, WordPress) and/or IT service management (TeamDynamix) services. As campus wide services used by students, faculty, researchers, and staff these positions must provide high levels of customer service. Application Services Specialists play active roles in developing new and emerging service offerings: engaging with vendors, service owners, campus governance groups, customers, and other key stakeholders to identify needs and possible solutions, then developing service roadmaps using data-driven justifications.
These staff play a critical role in defining key service performance metrics and creating mechanisms to monitor and measure. They are responsible for the day-to-day administration of IT applications and services, completing tasks such as troubleshooting; resolving issues; creating documentation; interacting with customers and end users; ensuring security and privacy compliance; planning and implementing upgrades and feature roadmaps; and escalating issues to vendors and/or other IT groups.
- Application Services Specialist or Senior Application Services Specialist
This position closes 9/25/23
Why Work at Technology Services?
We are dedicated to becoming the premier place to work at the University of Illinois. We invest in our staff to enable them to do their best work and prepare for inevitable changes in the technology landscape. We encourage and provide opportunities for continuous learning and development.
We are an advocate for remote work and flex-time/telecommuting to provide flexibility and balance to our staff.
We dedicate time and resources to your career development by helping you advance skills in support of our services and actively working with you to align your interests and experiences with opportunities.
Staff spend up to 10% of their time working with other groups in the organization to learn, grow, and gain expertise in different areas.
Develop your leadership skills through campus programs such as Manager Development, IT Leadership Workshop, Lunch and Learn sessions, and HR Training Series.
We pair members of our Leadership team with staff to develop skills through a series of time-limited, confidential, one-on-one conversations and other learning activities.
Work together with other Technology Services staff to reflect on current practices; expand, refine, and build new skills; share ideas; conduct classroom research, or solve problems in the workplace
Our Employee Award and Recognition Program is a peer-nominated initiative that rewards individuals and teams who achieve performance excellence by supporting the Technology Services mission, vision, and values with monetary awards.
We have a team of staff volunteers dedicated to being an advocate for our staff. We encourage social events, wellness opportunities, and a variety of services to enhance work-life balance for you.
Our Teams
Office of the CIO
Leadership in business and IT functions to Technology Services in areas of IT governance, communications, marketing, budgeting, finance, HR, and project and process management.
Application Services
Provides campus-wide communication tools, teaching and learning technology, web hosting, quality assurance, and software development.
Infrastructure
Provides campus networking, virtual hosting, structured database storage and administration, and installation and maintenance for managing data and voice services between campus buildings.
Privacy and Security
Dedicated to helping reduce risk, and protect people, devices, and information at the University of Illinois.
Research and Innovation
Provides IT access and support for advanced computing resources for the University of Illinois research community.
Service Delivery
Provides the entry point into Technology Services, including direct support for the everyday technology needs of the campus community.

By the Numbers: Tech Services Start-of-Semester Metrics Fall 2023
Technology Services provides a number of essential campus services to support the university’s mission. These metrics showcase the impact some of the services the organization provides.

Shawn Flaningam Behind the Screens: Campus Wi-Fi from 2010 to today
There are only a few things Shawn Flaningam has never experienced, and being a NASCAR firefighter is not one of them. Neither is having a day job as a Technology Services Wi-Fi Network Engineer.

Collaboration Proved “Mission Critical” in the Skype-to-Teams Migration
With the help of around 350 people in different groups across campus, over 21,000 university accounts were transitioned from Skype for Business to Microsoft Teams as a result of the Skype-to-Teams Transition project this summer.

Julian Chin Behind the Screens: Tech Services Data Detective
Julian Chin If Julian Chin could share a meal with anyone—fictional or not—she would eat with the elderly (fictional) sleuth Miss Jane Marple. The hero

Tech Points Answers Your Start-of-the-Semester Tech or Software Questions
Visit Tech Points with any Tech or software questions you have. Tech Points is held August 21-23 from 10:00 AM – 4:00 PM at Main Library, Illini Union, and CIF.

Welcome, students! New semester IT Tips for Fall 2023
Why can’t I find my course in Canvas? How do I connect my device to the Wi-Fi? Read more for answers to beginning of the semester FAQ.