Help Desk

What do we do?

The Help Desk provides tech support to all Illinois students, faculty, staff and retirees. Some of the services we support include:

  • Canvas
  • Cloud Storage
  • Cybersecurity
  • Email
  • Illinois AnyWare
  • Illinois App
  • Multi-factor Authentication (Duo)
  • NetID
  • Passwords
  • WebStore
  • Wi-Fi (IllinoisNet)
  • Zoom
Technology Services Help Desk team
April Dukes, one of the Technology Services Help Desk people, offering tech support

How do I get help?

Email us

Submit a tech request

Visit us in person

Search our websites

Search

Locations

Digital Computer Lab (DCL), Room 1211

Spring hours:

  • Monday to Friday: 8 a.m. – 9 p.m.
  • Saturday and Sunday: Noon – 5 p.m.

Winter break hours

  • December 23 from 8 a.m. to 5 p.m.  
  • Closed December 24 through January 1.
  • Normal hours resume January 2.

Illini Union, Room 187 

Spring hours:

  • Monday to Friday: 8 a.m. – 9 p.m. 
  • Saturday and Sunday: Noon – 5 p.m.

Winter break hours

  • December 23 from 8 a.m. to 5 p.m.  
  • Closed December 24 through January 1.
  • Normal hours resume January 2.

Other Departmental Help Desks 

View the list of departmental Help Desks on the Illinois Help Center web page. 

Outside DCL, the location of the Tech Services Help desk

Frequently asked questions

To log in to your University email, or to learn to configure iOS and Android devices, visit the Email – How to Log In page.

You can sign up for multi-factor authentication by logging into the NetID Center and clicking the ‘Set up 2FA’ button.

Go to the NetID center and follow the prompts to reset your password.

To begin connecting to IllinoisNet WiFi, use your device’s web browser to navigate to the IllinoisNet Setup web page.

Retirees are able to retain some university services while others are discountined. Details are available in this KnowledgeBase article.

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