Student Employment at Tech Services

Technology Services provides campus-wide computing, networking, communication, and instructional technology services that support the academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign.

Tech Services regularly employs students to help us support the campus. Student employees work at our help desk and in computer labs. They also help faculty and students use technology in classrooms, and even provide on site support in offices and homes. 

The following requirements are desired for all student employment positions at Technology Services:

  • Be an undergraduate or graduate student enrolled in good standing at the University of Illinois at Urbana-Champaign
  • Excellent written and oral communication skills
  • Demonstrable strong customer service skills
  • Demonstrate problem-solving skills
  • Capable of working a minimum of 10 hours per week
  • Punctuality, Responsibility and Accountability
  • Ability to work with sensitive information in a conscientious manner
  • Attend periodic basic and technical trainings and staff meetings
  • Ability to speak to people of varying technical, cultural, and linguistic backgrounds in person, over the phone, and by email

If you are a student and are interested in working at Technology Services, please fill out our online application. Please note that, if you want to apply to more than one group within Technology Services, you will need to fill out one application per group.

More information

If you're not sure where in Tech Services you would like to work, here is more information about each student hiring group within Technology Services.

The Help Desk

Apply to work for The Help Desk

  • Support faculty, staff and students with services offered by Technology Services
  • Support provided over the phone, email, walk-in, and fieldwork
  • Familiarity with UI passwords and their functions
  • Familiarity with networking services, such as IllinoisNet wireless and VPN
  • Familiarity with computer security best practices
  • Familiarity with audiovisual equipment
  • Working knowledge of UI email systems, UI Box and Illinois Compass
  • Perform system checks of equipment in classrooms

College of Law Help Desk and Classroom Technology Support (not currently accepting applications. Please apply at a later time)

Apply to work for College of Law

  • Assist professional staff who support faculty, staff, and students using educational technology in the College of Law
  • Support faculty, staff, and students using educational technology in the College of Law
  • Provide basic Windows troubleshooting
  • Provide basic Mac troubleshooting
  • Provide basic networking troubleshooting
  • Provide basic printer troubleshooting

Facilities (not currently accepting applications. Please apply at a later time)

Apply to work for Facilities

    • Perform light cleaning of conference rooms and offices
    • Strong organizing and filing skills
    • Customer service experience
    • Detail-oriented
    • Familiarity with MS Excel and Word
    • Assist with key tracking
    • Assist with event preparations
    • General facilities staff support

    Media, Information, and Communications

    Apply to work for Media, Information, and Communications

      Communications

      • Research technology services and how they are used at the University of Illinois
      • Identify and meet with students, faculty and staff to learn about their experiences with technologies and services
      • Create communications and marketing materials for campus
      • Must be enrolled in a communications-oriented field such as Communications, English, Journalism, or Marketing, or have relevant communications work experience
      • Must have experience writing for popular audiences
      • Familiarity using a variety of social media platforms to promote content and drive engagement

      Graphic Design

      • Create visual works, reports, digital signs, flyers, posters, and other print and digital materials that engage students, faculty, and staff
      • Experience using the Adobe Creative Cloud
      • Ability to understand and follow style guides and design standards
      • Preferred but not required: skills in video creation, video editing, or video animation

      OnSite Consulting

      Apply to work for OnSite Consulting

      • Support faculty, staff, students and retirees by appointment to troubleshoot and repair computer problems
      • Hands-on support in home, office, or in our lab
      • Home networking setup and configuration
      • Disk and file restoration
      • Virus removal
      • Operating System and Software installation
      • Opportunities to work in departmental units performing system and network administration

      Instructional Computing Services (ICS) labs

      Apply to work in the Instructional Computing Services labs

      • Support faculty, staff and students at ICS computer lab facilities throughout campus
      • Provide lab security and enforcement of ICS computer lab policies
      • Maintain appearance and upkeep of the computer lab and equipment
      • Basic troubleshooting of computer hardware in the ICS lab environment
      • Basic troubleshooting of networking connectivity in the ICS lab environment
      • Basic troubleshooting of classroom projectors in the ICS lab environment
      • Basic troubleshooting of video conferencing systems in the ICS lab environment
      • Basic printer hardware troubleshooting 

      WebStore

      Apply to work for WebStore

        Communications 

        • Support faculty, staff, and students by providing software necessary for course work, research, and administrative functions
        • Contribute to the development of a social media plan
        • Contribute to day-to-day social media activities
        • Interview students, faculty, and professionals for testimonials
        • Write student, faculty, and professional profiles for features to be highlighted online and in print material
        • Assist in development and implementation of student focused programs
        • Ability to work independently
        • Experience in communications, advertising, marketing, or journalism