Start of Semester Technology FAQ – Students

Visit our student technology resource guide for additional details on technology resources and services available to you. Refer to the University’s COVID-19 website for the most up-to-date campus policies and procedures.

Below are updates for Fall 2021 and answers to common questions we see from students at the beginning of each semester.

If you have any additional questions, please reach out at consult@illinois.edu or 217-244-7000. We’re here to help you!

NOTE: YOU MUST CLICK “SSO”. USING YOUR EMAIL AND PASSWORD ON THE SIGN IN SCREEN WILL NOT WORK.

Visit our Zoom essentials guide for additional assistance signing in and other Zoom features.

All students since November 2018 are given an Outlook Online email inbox.  You can check your inbox on any device by visiting outlook.office.com and entering your NetID@illinois.edu. You should then be directed to the University sign in page where you can sign in with your NetID and password.

If you would like to connect email on your mobile device, you should use the Outlook App on Android or iOS. You can follow these directions to connect your account.

For laptops and mobile devices, look for “IllinoisNet” in your wireless network list. Use your NetID and password to sign in.

If you are trying to connect a gaming, streaming, or voice device, you will need to complete a registration process. Please note that you will need to know the MAC Address for your device.

  1. Visit the device registration portal.
  2. Sign in with your NetID and password.
  3. Click on “Devices”.
  4. Click on “Create New Device”.
  5. Fill out the form and select “Create”.
  6. Connect your registered gaming, streaming, or voice device to the “IllinoisNet_Guest” network.

For detailed instructions on your specific device, please visit this help article.

Technology Services staff cannot add you to a course roster. If you recently added a course, it can take some time before it shows up. Your instructor will need to manually add you to the course roster for immediate access to content.

Contact your instructor to check if your course is using another learning management system, including Moodle or Lon-Capa.

If you are having issues with Moodle or Lon-Capa, you can use the following forms:

Once your vaccination has completed verification by the university, records can take 12-24 hours to appear in the Safer Illinois app. If your status still hasn’t updated, please follow these steps before reaching out to covidwellness@illinois.edu.

In the meantime, if your vaccination is verified by the university and you need to show your building access status immediately, please use the boarding pass: go.illinois.edu/BoardingPass

Two-factor authentication (2FA) is required for all Illinois graduate and professional students.

Follow the steps in this article to register a device for 2FA.