Visit the student technology resource guide for information about technology resources and services available to you. Refer to the University’s COVID-19 website for the most up-to-date campus policies and procedures.

Below are updates for Fall 2022 and answers to common student questions.

If you have any additional questions, please get in touch with our Help Desk at consult@illinois.edu, help.illinois.edu, or 217-244-7000. We’re here to help you!

How do I log into Zoom?

NOTE: YOU MUST CLICK “SSO”. USING YOUR EMAIL AND PASSWORD ON THE SIGN-IN SCREEN WILL NOT WORK.

Download and Launch the Zoom desktop or mobile client/a>

Select “SSO” on Desktop or “Sign In with SSO” on Mobile

Enter “illinois” for the company domain (illinois.zoom.us)

Enter your NetID and Password

Visit our Zoom essentials guide for additional assistance signing in and other Zoom features.

How do I log in to my email account?

All students are given an Outlook Online email inbox. Check your inbox on any device by visiting outlook.office.com and entering your NetID@illinois.edu. You’ll be directed to the University sign-in page where you can sign in with your complete university email address and password. To connect via your mobile device, you should use the Outlook App on Android or iOS. You can follow these directions to connect your account.

How do I connect to Wi-Fi?

Computers and mobile devices

Look for IllinoisNet in your wireless network list. Use your NetID and password to sign in.

Gaming, streaming, and other devices

If you are trying to connect a gaming, streaming, or voice device, you will need to complete a registration process. Please note that you will need to know the MAC Address for your device.

Visit the device registration portal
Sign in with your NetID and password.
Click “Devices”.
Click “Create New Device”.
Fill out the form and select “Create”.
Connect your registered gaming, streaming, or voice device to the “IllinoisNet_Guest” network.

For detailed instructions on your specific device, please visit this help article

Why can't I find my course in Canvas?

Why can’t I find my course in Canvas?<

Technology Services staff cannot add you to a course roster. If you recently added a course, it can take up to three days before it shows up. Your instructor will need to manually add you to the course roster for immediate access to content. Contact your instructor to check if your course is using another learning management system, including Moodle or Lon-Capa. If you are having issues with Moodle or Lon-Capa, you can use the following forms: