The help desk tools access program is designed to provide IT pros across campus with tools that allow them to better support their units.

• Visit the tools access program article for information on how to gain access.

This tool currently allows IT pros to request access to one or more of the following tools:

• Active directory tools: mainly used to unlock user accounts
• Cerebro: provides basic directory info, account status, information about cloud services and more
• Box team folder creation tool: used to create team folders

Our networking team installs, manages and maintains, most of the networking services offered at the university.

Networking services and tools:

• Provide Wi-Fi / wireless help to a customer
• Access Iris to manage local networks
• Firewall – service plan options
• VPN – download, install, support
• Connect a researcher to the Illinois Research Network
• Request a new network
• Manage IP addresses, host names and DCHP reservations.

The Endpoint Services Team runs services that provide industry standard tools to IT professionals that reduce operational costs for supporting campus desktop, laptop and mobile computing devices. These tools provide secure updates, patch management, logging, inventory maintenance and overall quick remediation abilities for IT pros.

• Request EPS Support or Get More Info

Current service offerings include the following:

• Munki/MunkiReport
• Microsoft Endpoint Configuration Manager
• Workspace ONE (formerly known as AirWatch)
• Windows Server Update Services

Report a cybersecurity incident.

The Privacy and Cybersecurity team works across the University of Illinois System to protect students, faculty, researchers and staff from cybersecurity threats.

View the Cybersecurity website for information about how we support IT professionals.

The Research IT Portal offers a comprehensive list of research technology resources and services available to university researchers from all units. Research computing, data collection and storage, analytics, software development, cloud computing, and much more can be found on the portal. All consulting services are free. The Research IT Training calendar offers trainings and opportunities focused on research technology from across campus. Contact Research IT consultants at Research-IT@illinois.edu.

• Visit the research IT portal
• Search for research IT trainings
• Subscribe to the research IT E-Newsletter
• Connect a researcher to the Illinois research network – Managed by Networking group
  • The Illinois Research Network is a section of the campus network which is designed to provide unrestricted high-speed access to off-campus locations for specific research purposes, also known as the Campus Advanced Research Network Environment.

Technology Services offers multiple web hosting services free for all Illinois students, faculty and staff. Focus on building your content while Technology Services handles maintenance in the background.

• Request a site at publish.illinois.edu and set up a university-branded website in minutes.
• cPanel gives you several ways to create a website through a web interface. You can use established content management systems like WordPress, Drupal and others or create your own custom site using HTML, CSS, jQuery and other web-related languages
• Visit our web hosting finder for other web hosting options and find a solution that meets your needs.