IT Staff – Technology Resource Guide

This page is intended to help IT Professionals at the University of Illinois Urbana-Champaign with any technology support needs or questions they have. You will find tools and links to key services and technical support pages to help your customers, and yourself, use technology with success. The wonderful IT staff across units and all of campus keep our university’s mission alive and working. Thank you!

The Answers KnowledgeBase

Search for any technical problem or service you need help with and find step-by-step articles with solutions.

Service Status

Check for service updates, scheduled maintenance, and outages.

Get Help Directly

Illinois Tech Help Center

The Illinois Tech Help Center provides a centralized location to search KnowledgeBase articles, view service information, and submit requests.

Campus Help Desks

View detailed information about help desk locations, operating hours, customers they serve, and contact methods.

IT Pro Toolbox

Find more information and connect with someone who can help you from our expert IT teams. For more information about commonly used resources, visit the IT Pro Tools list.

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The Help Desk Tools Access Program (HDTAP) is designed to provide IT Pros across campus with tools that allow them to better support their units.

HDTAP currently allows IT Pros to request access to one or more of the following tools:

  • Active Directory (AD) Tools: mainly used to unlock user accounts
  • Cerebro: provides basic directory info, account status, information about cloud services and more
  • Box Team Folder Creation Tool: used to create team folders

The Endpoint Services Team (EPS) runs services that provide industry standard tools to IT Professionals that reduce operational costs for supporting campus desktop, laptop, and mobile computing devices. These tools provide secure updates, patch management, logging, inventory maintenance, and overall quick remediation abilities for IT Pros.

Current service offerings include the following:

  • Munki/MunkiReport
  • Microsoft Endpoint Configuration Manager (MECM, formerly SCCM)
  • Workspace ONE (formerly known as AirWatch)
  • Windows Server Update Services (WSUS)

The Research IT Portal offers a comprehensive list of research technology resources and services available to university researchers from all units. Research computing, data collection and storage, analytics, software development, cloud computing, and much more can be found on the portal. All consulting services are free. The Research IT Training calendar offers trainings and opportunities focused on research technology from across campus. Contact Research IT consultants at

Technology Services offers multiple web hosting services free for all Illinois students, faculty, and staff. Focus on building your content while Technology Services handles maintenance in the background.

  • Request a site at and set up a university-branded website in minutes.
  • cPanel gives you several ways to create a website through a web interface. You can use established content management systems (CMS) like WordPress, Drupal and others, or create your own custom site using HTML, CSS, jQuery, and other web-related languages
  • Visit our web hosting finder for other web hosting options, and find a solution that meets your needs.

Contracted IT Services

Additional IT Help to Your Unit

Managed IT Services (MITS) allows departments to provide high quality IT support to their employees through service agreements personalized per unit needs. Services include: desktop/laptop and server administration, end user technical support, and consulting on other services.

Contact Matthew McNeilly if interested in a service agreement.

Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and networks.

OnSite Consulting sends trained computer service technicians anywhere in the Champaign-Urbana area to university affiliates for a low fee. You can also meet with a consultant and drop off your device.

Join a Campus IT Pro Mailing List

Illinois Mailing lists, conferences, and events for IT Professionals

Visit the link above to learn more about the various mailing lists available to IT Pros at the University. Join mailing lists directly, and learn more about the IT Pro conferences offered at the university.

Tech Support Message Archive

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The Tech Support emails provide important updates and guidance about changes in services and resources to IT professionals at the university. View past Tech Support messages below.