Technology Services

NetID Claim is used to set up and manage @illinois.edu email addresses and passwords, email forwarding, and password resets for incoming students and new employees.

Accessibility Outreach ensures departmental and group resources and services meet the accessibility requirements mandated by the Illinois IT Accessibility Act and Section 508 of the Rehabilitation Act.

Active Directory provides University-wide infrastructure to authenticate customers and authorize them to access certain resources, as well as manage accounts, groups, computers, and devices. 

IT professionals use Active Directory (AD) class rosters to control student access to electronic resources based on a student’s enrollment in courses and major for every term, course, section, and division. 
 

Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality  to help organizations and researchers move faster, lower IT costs, and scale.

Technology Services collaborates with departments and other units to design, install, and support teaching and presentation equipment in campus locations.

Blackboard Collaborate is web conferencing software that allows for synchronous online sessions within courses through a Learning Management System (LMS) such as Illinois Compass or Moodle.

Campus Email Relays are the secure infrastructure that lets customers send emails from email accounts to and from campus. One of the more visible features of Campus Email Relays is Spam Control, which protects campus from spam, phishing attempts and email-borne malware.
The Campus Lightweight Directory Access Protocol (LDAP) is the directory containing information on all people with NetIDs on the Urbana campus as well as NetIDs of departmental and group aliases. It contains such data as names, campus addresses, telephone numbers, and affiliation data.
 

Mailing lists can be used by students, faculty, and staff to create email lists for group-based announcements and discussions.

Campus Service Monitoring provides device, service, and metric monitoring, alerting, and reporting.  

The campus network allows for Ethernet-based data communications by either wired or wireless connections. All network-based services and applications at Illinois use the campus network.

The Central Registry is a collection of individual and group University-oriented online identities for customers at the Urbana campus. The Central Registry allows IT professionals to create and update information about an individual or non-person entity.

Centrex is being retired. We are no longer accepting requests to install new Centrex lines. 
 
Centrex utilizes traditional copper line technologies to provide telephony services to campus and is primarily used for emergency phones.
 
Technology Services is retiring the Centrex service. Requests to install new Centrex lines are no longer accepted pending the planned Centrex retirement.

Technology Services provides and supports teaching and presentation equipment in general assignment classrooms. Free technology training and help is available for students, faculty, staff, and visitors.

You can view a list of the buildings that contain Integrated Teaching Systems (ITS) classrooms maintained by ClassTech.

The Cloud Dashboard is a one-stop enrollment portal for cloud-based applications managed by Technology Services such as Google Apps @ Illinois and U of I Box.

Technology Services maintains a number of computer labs across campus, sometimes referred to as Instructional Computing Services (ICS) Labs. General use computer labs provide reliable computer and printing access to students, faculty, and staff. Classroom labs also provide instructors with reliable computer access, current software, on-site help, audiovisual equipment, and collaboration stations. 

Use the Computer Registration tool to register any of your network/wifi capable devices such as your Computer, Xbox, Playstation, iPad etc. In the event that your device is lost/stolen, we have the necessary information at hand to aid in recovering it.

The Contacts Database is a record of who is responsible for networks, domains, systems and devices across the University.

Technology Services supports the Course Explorer web application, which provides a user interface for viewing course schedules and general education requirements. The Course Explorer is backed by a publicly available web API which encourages the targeted extraction of the aforementioned data from campus and departmental applications.

cPanel provides a dashboard with a variety of tools for creating and managing websites hosted on web.illinois.edu. It is available to students, faculty, and staff, and offers easy collaboration with non-University partners through Google authentication.

Database Hosting provides structured database storage, access, design, and administration.

Datacenter Shared Services is a campus initiative to consolidate campus server rooms and data centers into shared data center facilities.

The Endpoint Services Group working with Technology Services Security group is providing a pilot of Dell Data Protection Encryption for High Risk Data on Windows and Mac's. Dell Data Protection can quickly and easily protect critical business data on desktops, laptops, USB thumb drives, external storage devices and optical media.

Digital Signage Services provides resources, oversight and planning of activities related to the deployment, management and utilization of digital signage technologies.

Emergency phones provided throughout campus are programmed to dial directly into Public Safety. These locations include kiosk phones, elevator phones, and areas of refuge.

Offering a backup solution for departmental desktop and laptop machines, including Windows, Mac, and Linux operating systems. This solution provides backup of files via a cloud provider with users able to register up to 5 devices and receive unlimited cloud storage.

eText is a digital book textbook platform that can embed multimedia, notes, and assignments directly into a digital textbook. eText content can be used with any computer, tablet, or phone. All content is accessible to students with visual and hearing impairments.

Technology Services Software Services provides a web-based storefront for the purchase of campus eText offerings. Questions or issues regarding the purchase of eTexts may be directed to the WebStore at webstore@illinois.edu. Questions regarding the use or support of eTexts should be directed to eText@illinois.edu.

Exchange is a collection of collaborative applications used by faculty, staff and graduate students for email, calendaring, task lists, and voicemail.

Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and networks. Field Consultants are contracted on a yearly basis.

The firewall protects the University network from external threats and attacks. Depending on customers’ needs for security, departmental network administrators can place their subnet ranges into different firewall groups with different levels of protection.

Google Apps @ Illinois is a suite of communication and productivity applications that provides email, online document collaboration, file storage, chat, and calendar services to University of Illinois faculty, staff, and students.

The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.

In the event of a campus emergency, Illini-Alert sends email and text messages, posts to Facebook and Twitter and triggers the Emergency Web Alert System for University websites.

IlliniSpaces is an application designed to help students find campus study spaces that meet specific criteria. It is currently available as mobile-optimized web application that can be accessed from any desktop computer or mobile device.

As the online learning management system for Illinois, Illinois Compass 2g lets students, faculty, and staff check grades, submit assignments, and store and download instructional and training materials. It is possible to use Illinois Compass 2g from any computer, tablet or phone.

Students, faculty, and staff use the Illinois Wiki, which is a web-based application, to easily create, edit, and store content in a collaborative online environment.

Infrastructure installation and maintenance manages data and voice cabling, wireless access points, security cameras, digital signage and Distributed Antenna Systems (DAS) within and between campus buildings.

IP Address Management enables IT professionals to manage Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) configuration for their networks and zones, and registers and allocates DNS domains and IP address blocks on behalf of campus. DHCP allows a computer to automatically obtain an IP address when it joins a network, while DNS translates domain names like www.illinois.edu into numerical IP addresses.

IP2Fire is a web application that is designed to give IT pros the ability to retrieve firewall group information for a given IP or range of IP's.

Iris is a web application which enables IT professional network administrators to manipulate network switch ports, and to record which jack is patched to each port.

Kaltura is a media hosting platform that allows students, faculty, and staff to share multimedia within a secure campus environment. Content can be shared with the world or restricted to specific users by NetID. The Kaltura platform allows for a self-service YouTube like interface, and offers integrated screen and webcam recording. Illinois Media Spaces, a campus media sharing platform, is powered by Kaltura. Kaltura is integrated with Compass 2G and Learn@Illinois, allowing you to use the same interface and see media you own across campus platforms.

Locating Services identifies and marks all copper and fiber cables that run outside underground and between buildings on campus for voice and data services.

Malware protection is a centralized service that protects faculty, and staff endpoints against viruses and other malicious software.

Munki is a macOS endpoint management service based on the open-source Munki project. Multi-tenant Munki is a centrally-hosted instance of Munki developed by the iSchool and Technology Services at the University of Illinois. It allows IT Pros, from across the campus system, to automate the installation and removal of centrally-created content (applications) while also providing private, restricted-access repositories for colleges and units.

MunkiReport works in tandem with Munki, providing a quick overview of your Munki-managed Mac fleet through various dashboards and reports.

Munki and MunkiReport are intended only for macOS endpoints. No other operating systems are supported.

Several applications and configurations are provided by the Endpoint Management Services team in the global or campus Munki repositories, including:

  • Apple software updates
  • Adobe products
  • Microsoft Office
  • WebStore applications
  • Many common free applications

Your NetID is a unique identifier assigned to you across all University of Illinois campuses. With your associated NetID password, it serves as your login to most University computing and networking services.

The Network Infrastructure Access Service provides and controls access to Technology Services physical network infrastructure locations, such as CER's and Telecommunications closets for IT Pros, Technology Services personnel, F&S, and contractors.

Office 365 provides students, faculty, and staff with free, cloud-based access to download a suite of services from Microsoft, including Word, Excel, PowerPoint, OneNote, and OneDrive. 

Click here to download and get started with Office 365.

OneIllinois is an online campus service discover portal with search and feedback mechanisms.

For a fee, OnSite Consulting provides students, current or retired faculty and staff, and university departments with the ability to hire a student technician to repair computers anywhere in the Champaign-Urbana area.

The Payment Card Industry (PCI) network is a secure network used by campus units to process credit card payments.

Consultation for the design, engineering, and installation of data and voice communications infrastructure for campus building projects.

A fee based service available to students, faculty, and staff to print documents in computer labs or online.

A contracted service to provide printing services on behalf of a department.

Publish.illinois.edu is a WordPress-based blogging and publishing platform that allows students, faculty, and staff to quickly create and publish online content. 

One-stop spot for researchers and those who support them to:

  • search for and discover campus technology resources to enable their research
  • find information about how to access those resources
  • learn about trainings and events all around campus related to research technology

  • read related news articles about research technology on campus

RightFax allows faculty and staff to create, send, receive, and manage faxes directly from a desktop computer.

System Center Configuration Manager (SCCM) is an endpoint management suite that allows IT professionals to maximize the productivity of themselves and the users they support. SCCM aggregates typical duties of IT staff into a clear and concise single-pane interface making overall IT more responsive and agile while at the same time empowers a diverse IT community to do more through optimization such as reduction in duplication of effort.

Security is available to consult with any campus entities regarding security and privacy needs and requirements

The Security Camera service is a partnership with Campus Public Safety to design, install, manage, and support network-based security cameras with the goal of improving public safety.

This is an umbrella service that encompasses the areas where security interacts with people. The people side of security, if you will. Services include training, educational materials (easy guides, etc), web site, social media, and end user documentation.

Data, software, service, and asset stewards can request access to security tools that allow them to assess the security of solutions or assets they manage. This enables identification of common security weaknesses or misconfigurations. A Privacy and Information Security professional can be engaged to help interpret the results and provide remediation recommendations or techniques. The Security Vulnerability Consulting and Assessment service also acts autonomously to evaluate the existing vulnerability/exposure landscape, to perform ad-hoc and scheduled vulnerability assessments according to campus policy as needs dictate, or assess exposures at the direction of leadership.

Server Load Balancing (SLB) and Global Server Load Balancing (GSLB) allow services to scale and be highly functional by distributing power-drawing services across multiple servers, so that load does not slow down the experience of these services for customers.

Service & Bill Management Application is a service management application offered to groups on campus to manage a variety of tasks including Lync and Centrex accounts for their customers.

Shibboleth provides secure login authentication to many web-based applications for customers on and off the University campus.  

Skype for Business or Lync are applications that allow graduate students, faculty and staff to make and forward phone and video calls, send instant messages, participate in video conferences and group chats through their computers. Skype for Business or Lync can also deliver voicemail as an email and integrates with Exchange so that Skype meetings show up on calendars.  

The Endpoint Services Group working with Technology Services Security group is providing a pilot of Sophos for MacOS. Sophos Endpoint software blocks malware and infections by identifying and preventing the handful of techniques and behaviors used in almost every exploit.

Log Management archives log data, allows for search, correlation and alerting, and protects against data loss due to system failure or compromise. 

This service tracks and documents issues of secure certificates used by campus units. It also provides notifications of upcoming certificate expiration to help ensure uninterrupted operation of campus services.

Status provides information about maintenance and outages for a variety of services across campus, including those supported by Technology Services, AITS, colleges, and departments.

Click here to view the Status Page.

Faculty and Staff Technology Training Team (FAST3) provides opportunities for Urbana campus faculty and staff to build their professional skills through instructor-led, hands-on training workshops.

U of I Box is a secure cloud-based storage service available to all students, faculty, and staff. U of I Box’s built-in features allow for files to be easily stored, edited, and shared from any device that has a web browser.

UNIX Platform Hosting provides a standardized, efficient hosting platform for Technology Services' services.

This service offers the expertise of Technology Services usability staff to conduct custom usability assessment to campus departments and groups. A variety of methods are available depending on the needs of the client.

Virtual hosting provides infrastructure and control to IT professionals to host virtual machines, operating systems or applications that are installed on software that acts like computer hardware. Customers have the same experience on a virtual machine as they do using an actual machine.

Virtual Private Networking (VPN) allows students, faculty and staff to securely connect to the campus network from anywhere in the world using their Illinois credentials, and access services and resources usually restricted to people on campus.

WebStore provides free or low-cost software to students, faculty, and staff for teaching, research, and administrative purposes.

The campus wireless network provides network connectivity for wireless devices such as laptops, tablets and phones.

Workspace One, formerly known as AirWatch, is a Mobile Device Management system that allows campus units to purchase IOS and MacOS applications from the App Store and install them on unit-owned and personally-owned phones and tablets without violating state policies. This service also allows the configuration of security and other policies on devices to asssit a user in configuration.

Windows System Update Service (WSUS) is Microsoft's solution for automatically applying system and application patches to Windows systems.  Technology Services hosts a central WSUS service and has partnered with a number of colleges to support secondary WSUS servers as well.

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