NetID Claim is used to set up and manage @illinois.edu email addresses and passwords, email forwarding, and password resets for incoming students and new employees.
Accessibility Outreach ensures departmental and group resources and services meet the accessibility requirements mandated by the Illinois IT Accessibility Act and Section 508 of the Rehabilitation Act.
Active Directory provides University-wide infrastructure to authenticate customers and authorize them to access certain resources, as well as manage accounts, groups, computers, and devices.
Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help organizations and researchers move faster, lower IT costs, and scale.
Technology Services collaborates with departments and other units to design, install, and support teaching and presentation equipment in campus locations.
Blackboard Collaborate is web conferencing software that allows for synchronous online sessions within courses through a Learning Management System (LMS) such as Illinois Compass or Moodle.
Mailing lists can be used by students, faculty, and staff to create email lists for group-based announcements and discussions.
Campus Service Monitoring provides device, service, and metric monitoring, alerting, and reporting.
The Central Registry is a collection of individual and group University-oriented online identities for customers at the Urbana campus. The Central Registry allows IT professionals to create and update information about an individual or non-person entity.
Technology Services provides and supports teaching and presentation equipment in general assignment classrooms. Free technology training and help is available for students, faculty, staff, and visitors.
The Cloud Dashboard is a one-stop enrollment portal for cloud-based applications managed by Technology Services such as Google Apps @ Illinois and U of I Box.
Technology Services maintains a number of computer labs across campus, sometimes referred to as Instructional Computing Services (ICS) Labs. General use computer labs provide reliable computer and printing access to students, faculty, and staff. Classroom labs also provide instructors with reliable computer access, current software, on-site help, audiovisual equipment, and collaboration stations.
Technology Services supports the Course Explorer web application, which provides a user interface for viewing course schedules and general education requirements. The Course Explorer is backed by a publicly available web API which encourages the targeted extraction of the aforementioned data from campus and departmental applications.
cPanel provides a dashboard with a variety of tools for creating and managing websites hosted on web.illinois.edu. It is available to students, faculty, and staff, and offers easy collaboration with non-University partners through Google authentication.
Datacenter Shared Services is a campus initiative to consolidate campus server rooms and data centers into shared data center facilities.
The Dell Data Protection (DDP) Encryption service is owned by the Technology Services Security group and administered by the Endpoint Services team. Dell Data Protection can quickly and easily protect high-risk and critical business data on Windows and macOS systems, USB thumb drives, external storage devices, and optical media.
Digital Signage Services provides resources, oversight and planning of activities related to the deployment, management and utilization of digital signage technologies.
Emergency phones provided throughout campus are programmed to dial directly into Public Safety. These locations include kiosk phones, elevator phones, and areas of refuge.
Offering a backup solution for departmental desktop and laptop machines, including Windows, Mac, and Linux operating systems. This solution provides backup of files via a cloud provider with users able to register up to 5 devices and receive unlimited cloud storage.
Endpoint Security - CrowdStrike is a cybersecurity tool/solution designed to mitigate real-time cybersecurity threats and incidents, give visibility and security capability to the Cybersecurity team and CrowdStrike users; protect systems against malware, and enable institutional measurement and understanding of security conditions and events. CrowdStrike utilizes artificial intelligence and a lightweight agent, providing visibility into the entire threat lifecycle, allowing IT and security professionals to act quickly and effectively to critical security events on Linux, Mac and Windows devices. CrowdStrike is a component integral to Endpoint Security. It exists as a fundamental part of Security's charge, obligations, provisions, and directives presented to it under the Campus Administrative Manual, “Appropriate Use of Computers and Network Systems” , and as authorized by the Chief Privacy & Security Officer.
eText is a digital book textbook platform that can embed multimedia, notes, and assignments directly into a digital textbook. eText content can be used with any computer, tablet, or phone. All content is accessible to students with visual and hearing impairments.
Technology Services Software Services provides a web-based storefront for the purchase of campus eText offerings. Questions or issues regarding the purchase of eTexts may be directed to the WebStore at email@example.com. Questions regarding the use or support of eTexts should be directed to eText@illinois.edu.
Exchange is a collection of collaborative applications used by faculty, staff and graduate students for email, calendaring, task lists, and voicemail.
Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and networks. Field Consultants are contracted on a yearly basis.
Google Apps @ Illinois is a suite of communication and productivity applications that provides email, online document collaboration, file storage, chat, and calendar services to University of Illinois faculty, staff, and students.
In the event of a campus emergency, Illini-Alert sends email and text messages, posts to Facebook and Twitter and triggers the Emergency Web Alert System for University websites.
IlliniSpaces is an application designed to help students find campus study spaces that meet specific criteria. It is currently available as mobile-optimized web application that can be accessed from any desktop computer or mobile device.
The Illinois Campus Cluster provides access to computing and data storage resources and frees you from the hassle of administering your own compute cluster. Any individual, research team, or campus unit can invest in compute nodes or storage disks or pay a fee for on-demand use of compute cycles or storage space. Staffing and shared infrastructure fees are partially subsidized by campus to help keep your costs as low as possible.
As the online learning management system for Illinois, Illinois Compass 2g lets students, faculty, and staff check grades, submit assignments, and store and download instructional and training materials. It is possible to use Illinois Compass 2g from any computer, tablet or phone.
The University of Illinois mobile application will support functionality that improves student and fan experience and support a healthy and prosperous environment.
Infrastructure installation and maintenance manages data and voice cabling, wireless access points, security cameras, digital signage and Distributed Antenna Systems (DAS) within and between campus buildings.
IP Address Management enables IT professionals to manage Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) configuration for their networks and zones, and registers and allocates DNS domains and IP address blocks on behalf of campus. DHCP allows a computer to automatically obtain an IP address when it joins a network, while DNS translates domain names like www.illinois.edu into numerical IP addresses.
IP2Fire is a web application that is designed to give IT pros the ability to retrieve firewall group information for a given IP or range of IP's.
Iris is a web application which enables IT professional network administrators to manipulate network switch ports, and to record which jack is patched to each port.
Kaltura is a media hosting platform that allows students, faculty, and staff to share multimedia within a secure campus environment. Content can be shared with the world or restricted to specific users by NetID. The Kaltura platform allows for a self-service YouTube like interface, and offers integrated screen and webcam recording. Illinois Media Spaces, a campus media sharing platform, is powered by Kaltura. Kaltura is integrated with Compass 2G and Learn@Illinois, allowing you to use the same interface and see media you own across campus platforms.
Locating Services identifies and marks all copper and fiber cables that run outside underground and between buildings on campus for voice and data services.
The Malwarebytes Endpoint Security service is owned by the Technology Services Security group and administered by the Endpoint Services team, to supply centralized malware protection services for faculty and staff endpoints.
Azure is Microsoft’s set of services and products for cloud computing.
This service is provided by the Technology Services Endpoint Services team. Munki is a macOS endpoint management service based on the open-source Munki project. Multi-tenant Munki is a centrally-hosted instance of Munki developed by the iSchool and Technology Services at the University of Illinois. It allows IT Pros, from across the campus system, to automate the installation and removal of centrally-created content (applications) while also providing private, restricted-access repositories for colleges and units.
MunkiReport works in tandem with Munki, providing a quick overview of your Munki-managed Mac fleet through various dashboards and reports.
Munki and MunkiReport are intended only for macOS endpoints. No other operating systems are supported.
Several applications and configurations are provided by the Endpoint Management Services team in the global or campus Munki repositories, including:
- Apple software updates
- Adobe products
- Microsoft Office
- WebStore applications
- Many common free applications
Your NetID is a unique identifier assigned to you across all University of Illinois campuses. With your associated NetID password, it serves as your login to most University computing and networking services.
The Network Infrastructure Access Service provides and controls access to Technology Services physical network infrastructure locations, such as CER's and Telecommunications closets for IT Pros, Technology Services personnel, F&S, and contractors.
Office 365 provides students, faculty, and staff with free, cloud-based access to download a suite of services from Microsoft, including Word, Excel, PowerPoint, OneNote, and OneDrive.
Click here to download and get started with Office 365.
For a fee, OnSite Consulting provides students, current or retired faculty and staff, and university departments with the ability to hire a student technician to repair computers anywhere in the Champaign-Urbana area.
A contracted service to provide printing accounting/management services on behalf of a department.
The Payment Card Industry (PCI) network is a secure network used by campus units to process credit card payments.
Consultation for the design, engineering, and installation of data and voice communications infrastructure for campus building projects.
A fee based service available to students, faculty, and staff to print documents in computer labs or online.
Publish.illinois.edu is a WordPress-based blogging and publishing platform that allows students, faculty, and staff to quickly create and publish online content.
One-stop spot for researchers and those who support them to:
- search for and discover campus technology resources to enable their research
- find information about how to access those resources
- learn about trainings and events all around campus related to research technology
- read related news articles about research technology on campus
RightFax allows faculty and staff to create, send, receive, and manage faxes directly from a desktop computer.
System Center Configuration Manager (SCCM) is Microsoft’s endpoint management suite for Windows systems. This cost-recovery service is provided by the Technology Services Endpoint Services team.
Security is available to consult with any campus entities regarding security and privacy needs and requirements
This is an umbrella service that encompasses the areas where security interacts with people. The people side of security, if you will. Services include training, educational materials (easy guides, etc), web site, social media, and end user documentation.
Data, software, service, and asset stewards can request access to security tools that allow them to assess the security of solutions or assets they manage. This enables identification of common security weaknesses or misconfigurations. A Privacy and Information Security professional can be engaged to help interpret the results and provide remediation recommendations or techniques. The Security Vulnerability Consulting and Assessment service also acts autonomously to evaluate the existing vulnerability/exposure landscape, to perform ad-hoc and scheduled vulnerability assessments according to campus policy as needs dictate, or assess exposures at the direction of leadership.
Server Load Balancing (SLB) and Global Server Load Balancing (GSLB) allow services to scale and be highly functional by distributing power-drawing services across multiple servers, so that load does not slow down the experience of these services for customers.
Service & Bill Management Application is a service management application offered to groups on campus to manage a variety of tasks including Lync and Centrex accounts for their customers.
Shibboleth provides secure login authentication to many web-based applications for customers on and off the University campus.
Skype for Business is an application that allows graduate students, faculty, and staff to make and forward phone and video calls, send instant messages, and participate in video conferences and group chats through their computers, IP phones, or mobile devices. Skype for Business can also deliver voicemail as an email and integrates with Office 365 Email (Exchange) so that Skype for Business meetings show up on calendars for invited attendees and resources such as meeting rooms.
This service is provided by the Technology Services Endpoint Services team working with Technology Services Security group to provide
a pilot of Sophos for MacOS. Sophos Endpoint software blocks malware and infections by identifying and preventing the handful of techniques and behaviors used in almost every exploit.
Originally a log aggregation and analytics tool, Splunk has evolved in to a market-leading "machine data" analytics platform, ready for research applications with Machine Learning (ML) and commonly used as a Security Information and Event Management (SIEM) solution. Develop reports and dashboards; build alerts and launch automated responses.
This service tracks and documents issues of secure certificates used by campus units. It also provides notifications of upcoming certificate expiration to help ensure uninterrupted operation of campus services.
Status provides information about maintenance and outages for a variety of services across campus, including those supported by Technology Services, AITS, colleges, and departments.
Faculty and Staff Technology Training Team (FAST3) provides opportunities for Urbana campus faculty and staff to build their professional skills through instructor-led, hands-on training workshops.
U of I Box is a secure cloud-based storage service available to all students, faculty, and staff. U of I Box’s built-in features allow for files to be easily stored, edited, and shared from any device that has a web browser.
UNIX Platform Hosting provides a standardized, efficient hosting platform for Technology Services' services.
This service offers the expertise of Technology Services usability staff to conduct custom usability assessment to campus departments and groups. A variety of methods are available depending on the needs of the client.
Virtual hosting provides infrastructure and control to IT professionals to host virtual machines, operating systems or applications that are installed on software that acts like computer hardware. Customers have the same experience on a virtual machine as they do using an actual machine.
WebStore provides free or low-cost software to students, faculty, and staff for teaching, research, and administrative purposes.
The campus wireless network provides network connectivity for wireless devices such as laptops, tablets and phones.
Workspace ONE, formerly known as AirWatch, is VMWare’s unified endpoint management (UEM) implementation. The service allows campus units to configure and manage both unit-owned and personally-owned devices on multiple platforms, including iOS, macOS, tvOS, Google Android, and Windows 10. Workspace ONE allows campus units to purchase and install Apple App Store software on unit- and personally-owned devices without violating state policy. This service also allows the configuration of security and other device policies.
This service is provided by the Technology Services Endpoint Services team. Windows Server Update Services (WSUS) is Microsoft's solution for automatically applying system and application patches to Windows systems. Technology Services hosts a central WSUS service and has partnered with a number of colleges to support secondary WSUS servers as well.