Visit status.illinois.edu for information on service availability impacts to Illinois customers. If you are experiencing issues with a service listed below, you may check their specific status page, which is located next to the service name below. Cloud services, including those used by the university, will continue to experience instability as they adjust to record demand. Technology Services will notify customers of issues reported locally, as well as those we can reproduce or suspect may affect the campus.
Online Tool News and Updates - This link includes best practices, updates and frequently asked questions for online tools that Technology Services supports.
The University of Illinois is closely monitoring the impact of COVID-19, please visit covid19.illinois.edu for the latest updates.
The following is a basic set of resources and information to assist University faculty, staff, and students in supporting key university activities. You may already use or be asked to use some of these resources. The Technology Services Help Desk (email@example.com) is available to assist with any of the services mentioned below.
Technology Services is unable to support new tools and services during campus emergencies.
Contact your local IT support for remotely connecting to any specific services your department uses.
The University of Illinois Main Library provides information on and access to a number of literary and research resources at https://www.library.illinois.edu/geninfo/covid-19/.
The Library also provides access to the Emergency Temporary Access Service. Details are available on their website.
Remote Computer Lab Access
Access specific computer labs at ACES, FAA, LAS, and Technology Services via Remote Desktop. Detailed instructions and availability can be seen at go.illinois.edu/remotecomputerlabs.
There are a number of limited time special software offerings to allow students, faculty, and staff to download and install software at no cost including Adobe Creative Cloud, MATLAB, SPSS and more. The Special Software Offerings page provides additional details for each software offering.
Technology Equipment Needs and Student Support Resources
Student Assistance Center
If a student does not have access to functional computers or internet connectivity, they can contact the Student Assistance Center at 217-333-0050 or firstname.lastname@example.org. The Center serves as the first point of contact for students who contact the Office of the Dean of Students. The Assistant Deans help students understand university policies and procedures, educate them about and connect them to campus resources, and support students in crisis.
Two-Factor Authentication (2FA)
For faculty, staff, graduate/professional Students, Two-Factor Authentication (2FA) is required to access a number of important university resources.
- Be sure to enroll the device you want to use.
Change Password and 2FA Recovery Options
Your password and 2FA recovery option will ensure that you can easily reset your password in cases of emergency and resume access to University resources if you do not have your 2FA device. Visit the NetID Center to ensure you’re set up correctly.
Many internet and telephone companies are providing support at keeping America connected by offering free or discounted services and eliminating data caps for internet and cellular services. View the Staying Connected web page for more information.
Virtual Private Network (VPN)
A handful of resources can only be accessed on the campus network (for example, Banner). Visit the VPN Essentials page for additional information. Please disconnect from the VPN after accessing resources that require it.
Please consider using Skype for Business or Google Hangout Meets for your work conferencing to reduce the load on Zoom, which is heavily used by students and faculty for academic purposes.
Skype for Business (Skype status)
Skype for Business is the recommended tool for work-related calls, instant messaging, and most video calls.
For Windows - Skype for Business is a part of the Microsoft Office 365 suite and is available for download after logging in to the Office 365 site.
You can forward your Skype for Business number to your personal phone or install the Skype for Business mobile client on your phone if desired.
Google Hangouts Meet (Meet status)
Google Hangouts Meet is a part of the Google Apps @ Illinois Suite. Hangouts Meet is a video meeting application for informal group calls that do not require advanced features, such as recording, participant management, and breakout rooms. Calls may be initiated or joined through the Meets app or using Chrome.
- Meetings can have up to 250 participants through July 1, 2020
- Hangouts has a live captioning feature available for team/class members who are hard of hearing. Visit Google's help page for guidance on turning this on this feature.
Zoom (Zoom status)
Zoom is available to all students, faculty and staff, and enables online meetings and live course delivery. Breakout rooms and other tools are available. Meeting attendees should have the Zoom client installed to attend a session.
Log in using the Illinois Zoom Portal
U of I Box (Box status)
Sign up for U of I Box using the Cloud Dashboard.
U of I Box is the only approved campus cloud storage option for university-owned information, including FERPA and HIPAA data.
Google Drive (Drive status)
Sign up for Google Drive using the Cloud Dashboard.
Microsoft OneDrive (OneDrive status)
OneDrive is a part of Office 365.
Office 365 (O365 status)
The Office 365 suite includes Outlook, Word, PowerPoint, Teams, and more.
Log in using your NetID and password
Google Apps at Illinois (Google Apps status)
Google Apps includes Docs, Sheets, Slides, Hangouts Chat, Meet, and more.
Teams (Teams status)
Microsoft Teams ("Teams") is an effective collaboration tool that is included with Office 365. Teams offers chat rooms, file sharing and integrated conferencing in persistent teams spaces.
For more information about instructional continuity, including Compass2g and Kaltura, please visit the CITL Keep Teaching website.