Data Center FAQ

Absolutely. We provide door access utilizing your iCard in all of our locations. You can come and go whenever you need.

We send notifications using ONLY Microsoft Teams, if there is an event that will impact your service.

Our Data Centers has an on-call number 217-552-8387 to assist you in emergencies after normal work hours. This does not include gaining access for iCard issues.

All Technology Services Data Center facilities have access control policies and locked doors. Each facilities also uses the university’s video surveillance system.

This is a free service to all university academic, institutes and central units. We provide a great space to house your hardware and work to free up space for other tasks.

A list of services can be found at https://techservices.illinois.edu/data-center including network, power, rack space and much more.

It is free. Really? Yes to most.

Who is eligible to get it for free? Any university academic, institutes and central units. All others do incur a per U charge.

UPS power is at all locations.
ACB has three UPSes
HAB has two UPSes
DCL has two UPSes

This is a co-location space where we have an agreement that any work you do within the data center is to your own equipment only. There are times where the staff need to work within your rack but they will not touch your hardware unless they have notified you of their intent.

We use the campus cybersecurity system. We do not have security devices within the spaces but do rely on the Technology Services firewall and security services.

That is up to you. We provide the space, network, power, cooling and physical security. You and your selected IT provider are responsible for maintaining your hardware.

If you are consolidating from another space, you may bring the hardware you have. Any new purchase is expected to be rack mountable moving forward.

We will notify the client by using the TeamDynamix ticketing system when equipment is installed.

Contact the Data Center Team before you purchase new equipment and before submitting ticket(s) for installation.

ACB

  • Node redundant 10Gb uplinks
  • Dual Routers, and full switch redundancy available
  • Fiber: Single-Mode, Optics used: LR (Data Center)
  • Fiber: Multi-Mode, Optics used: LX (One Special case)

DCL

  • Node redundant 10Gb uplinks
  • Brocade VDX switch platform

HAB

  • Node redundant uplinks, 10gb primary, 1gb secondary

Use the form under Work Request to inform Data Center Team of deliveries for your department.


Data Center hours for delivery will need to be scheduled between 8 a.m. and 2 p.m., Monday thru Friday.
No deliveries will be accepted after 2 p.m. or during university holidays.

Address for ACB:
Advanced Computation Building, 2nd Floor
C/O: Client Name and Phone Number, DC Client
1011 West Springfield Avenue
Urbana, IL 61801

Delivery Companies can call these numbers: 217-300-9333 or 217-552-8387.