Help Desk

What do we do?

The Help Desk provides tech support to all Illinois students, faculty, staff and retirees. Some of the services we support include:

  • Campus Wi-Fi (IllinoisNet)
  • Canvas
  • Cloud Storage
  • Cybersecurity
  • Email
  • Illinois AnyWare
  • Illinois App
  • Multi-factor Authentication (Duo)
  • NetID
  • Passwords
  • WebStore
  • Zoom

How do I get help?

Visit us in person

Search our websites

Search

Locations

Digital Computer Lab (DCL), Room 1211

Summer Hours:

  • Monday to Friday: 8 am – 9 pm
  • Saturday and Sunday: 8 am – Noon 

Fall Hours

  • Fall Hours: Monday to Friday, 8 am – 9 pm 
  • Fall Weekend Hours: Saturday and Sunday, Noon – 5 pm

Illini Union 

Summer Hours:

  • Monday to Friday: 8 am – 5 pm 

Fall Hours

  • Fall Hours: Monday to Friday, 8 am – 9 pm 
  • Fall Weekend Hours: Saturday and Sunday, Noon – 5 pm

Other Departmental Help Desks 

View the list of departmental Help Desks on the Illinois Help Center web page

Frequently Asked Questions

To log in to your University email, or to learn to configure iOS and Android devices, visit the Email – How to Log In page.

You can sign up for multi-factor authentication by logging into the NetID Center and clicking the ‘Set up 2FA’ button.

Go to the NetID center and follow the prompts to reset your password.

To begin connecting to IllinoisNet WiFi, use your device’s web browser to navigate to the IllinoisNet Setup web page.

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