Welcome to the University of Illinois Urbana-Champaign! We’re here to connect you to the technology resources you need. Use the checklist below to help get started with essential IT-related tasks to prepare yourself.
Scroll further down the page for more detailed information about the services and resources available to you.
If you have any questions about any of the items below, please contact the Technology Services Help Desk by emailing consult@illinois.edu. This guide has been updated and is accurate for the fall 2024 semester.
Before Arriving on Campus
- Step 1: Claim your NetID
- Step 2: Learn about your NetID and UniversityID
- Step 3: Enroll in multi-factor authenication (Duo)
- Step 4: Review Computer Recommendations
- Step 5: Install Microsoft 365 from office.com
- Step 6: Download the Illinois app
- Step 7: Check devices for system updates
- Step 8: Save Help Desk contact information
After Arriving on Campus
- Step 1: Connect to IllinoisNet Wi-Fi
- Step 2: Get free and discounted software from the WebStore
- Step 3: Bookmark the Canvas login page
- Step 4: Search the Answers KnowledgeBase for self-help guides
- Step 5: Visit the Cloud Dashboard to set up cloud storage accounts
- Step 6: Find computer labs and printing services
- Step 7: Review cybersecurity policies
- Step 8: Get IT Help during the first week of class at Tech Points
Learn about important services we offer
Canvas is the widely adopted Learning Management System that allows instructors to post content, create assignments, share videos, and provide graded feedback. Students can participate in online discussion forums, submit papers, collaborate with peers, and engage with instructors.
More information about Canvas is available in this Answers KnowledgeBase article.
Store your files using U of I Box, OneDrive, or Google Drive. Go to the Cloud Dashboard to activate your free university accounts.
Students have access to several computer labs across campus.
There are a variety of printers available to students for general use, and others specific to certain colleges or majors.
Contact printing@ics.illinois.edu for additional help.
Use strong passwords and multi-factor authentication to protect yourself and your data from being compromised.
More information is available on the Cybersecurity website.
Our Help Desk is here to answer your IT questions and help you troubleshoot problems.
Submit a help request by emailing consult@illinois.edu, submitting a help request form, or visiting us in person at either location.
- DCL helpdDesk, room 1211
- Illini Union help desk, room 187
Current hours are available on the Hesk Desk web page.
Illinois AnyWare gives students access to over 100 software applications whether working on campus, remotely, or in class.
Avoid downloading large files or installing software directly. Use software you may not be able to run on your personal device.
Learn more about the Illinois App and download it here.
Use the Illinois App to access your digital bus pass and Illini ID, map your way to class, search for campus groups to join, or create a wellness ring to track healthy habit loops. The Illinois App has powerful features that connect you to campus and your peers.
All students have access to Microsoft Office 365 for free. You can access apps like Word, Excel and PowerPoint in your browser or download them to your computer.
Get Microsoft Office for free! Just log in with your university NetID and password.
Microsoft Teams is collaboration software that is free to all students and provides persistent chat, file storage and audio/video conferencing.
Your NetID and password are required for many services and website at Illinois.
When you claimed your NetID, you should have also set a password recovery option. The recovery option will allow you to reset your password at any time.
Your password will expire once per year. You can see this expiration date after logging in to the NetID center.
Two-Factor Authentication secures your university accounts by confirming your login using something you know (a password), and something you have (like a phone). Graduate and professional students are required to use 2FA for many university services and websites.
Setting up the Duo Mobile application will allow you to easily confirm that you are who you say you are, better protecting your identify and your data.
To log in to your university email, or to learn to configure iOS and Android devices, visit the Email – How to Log In page.
Connect to the IllinoisNet network using your NetID and password. Use the links below to help troubleshoot issues you may have.
- Download and launch the Zoom desktop or mobile client
- Select “Sign In”
- Select “Sign In with SSO”
- Enter “illinois” for the company domain (illinois.zoom.us)
- Enter your NetID and Password
Visit our Zoom essentials guide for additional assistance signing in, hosting meetings, and other Zoom features.
The WebStore offers free and discounted software you can download to your personal device. Some products, including MATLAB, LabView, Mathematica, SAS, and ArcGIS are free for all students. Additional free software may be available depending on your department, program/major, or individual courses.
Related articles for students
Computer Recommendations for New Students
Learn about computer recommendations and resources for incoming students at the University of Illinois.
Technology Services: Connecting People with Technology to Succeed
Are you new to campus? Do you know someone adjusting to the university’s endless apps and resources? Are you overwhelmed by the mountain of university tech and need a refresher? This article introduces Technology Services – we’re here to help with all technology needs. Read for more details on our services and how you can get help.
We recommend contacting your department for any specific hardware or software requirements they may have for your courses. A general recommendation can be found in our article, “Computer Recommendations for New Students.”
The Illini Union Tech Zone offers computers and accessories at an educational discount.
Cloud Storage Essentials
Your guide to cloud-based storage options for university files.
Zoom Essentials
Your quick start guide to using Zoom at Illinois
Canvas and Compass
Your guide to Canvas, Compass, and other learning management systems.